Complaints and feedback

We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.

Index



Driver and Vehicle enquiries

Only Driver and Vehicle (licensing) enquiries should be submitted via the following form:

General complaints, compliments and feedback

Please use the general complaints and feedback form if you would like to offer a suggestion, make a complaint or compliment us on what we may have done well.

Taxi service feedback

If you are unhappy with your taxi driver or the service provided, please contact the taxi company directly. Taxi companies must follow a formal complaints process which is monitored by the Department.

Fax, post or hand delivery

You may download the form below and either fax, post or deliver it by hand to us.
  • Fax number: (08) 6551 6941
  • Postal address:
The Customer Feedback Coordinator
Department of Transport
GPO Box C102,
Perth WA 6839

Feel free to hand your completed form to our counter staff at one of the Department's office locations.


Complaints, compliments and feedback form KB

Complaints handling policy


Complaints handling policy KB

Public interest disclosure

The Department of Transport (DoT) strongly supports disclosures being made by people regarding possible improper conduct, including mismanagement of public resources under the Public Interest Disclosure (PID) Act 2003 (The PID Act). For more information visit the Public Interest Disclosure page.

Web translator [© Google]

Please use the following links to translate the Transport website via Google: [External links]
 
Important note: Transport is not responsible for the effectiveness of the Google translator tool.

Website technical issues

Contact the webmaster concerning technical issues with this site.
  • Broken links
  • Spelling errors
  • Access issues.

Sorry, the webmaster may only respond to technical issues.



Driver Licence and Vehicle Licence enquiries

Offer feedback, make a complaint or provide a compliment

Provide feedback on your taxi service

Freedom of information

Practical Driving Test (PDA) survey