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Complaints and feedback

We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.

Index

Driver and Vehicle enquiries
General complaints, compliments and feedback
Taxi service feedback
Fax, post or hand delivery
Complaints handling policy
Public interest disclosure
Web translator [© Google]
Website technical issues

Driver and Vehicle enquiries

Only Driver and Vehicle (licensing) enquiries should be submitted via the following form:

Driver and Vehicle enquiries form

General complaints, compliments and feedback

Please use the general complaints and feedback form if you would like to offer a suggestion, make a complaint or compliment us on what we may have done well.

General complaints, compliments and feedback form

Taxi service feedback

If you are unhappy with your taxi driver or the service provided, please contact the taxi company directly. Taxi companies must follow a formal complaints process which is monitored by the Department.

How to lodge taxi service feedback

Fax, post or hand delivery

You may download the form below and either fax, post or deliver it by hand to us.

Fax number: (08) 6551 6941
Postal address:

The Customer Feedback Coordinator
Department of Transport
GPO Box C102,
Perth WA 6839

Feel free to hand your completed form to our counter staff at one of the Department's office locations.

Complaints, compliments and feedback form	KB

Complaints handling policy

Complaints handling policy	KB

Public interest disclosure

The Department of Transport (DoT) strongly supports disclosures being made by people regarding possible improper conduct, including mismanagement of public resources under the Public Interest Disclosure (PID) Act 2003 (The PID Act). For more information visit the Public Interest Disclosure page.