Lost property and complaints
The Department of Transport deals with complaints against drivers, passengers or operators in the on-demand industry, if they relate to possible offences under pieces of relevant legislation, in addition to complaints against the Department of Transport itself and its staff.
For further information about complaints handling procedures, refer to the Contact On-demand transport section.
Complaints regarding an offence of a criminal nature must be reported to WA Police. If required, the Department of Transport will assist WA Police with an investigation.
|Western Australian Police|
Driver accreditation and vehicle safety complaints
Feedback relating to driver accreditation and vehicle safety can be provided to the Department of Transport through the General feedback, compliments and complaints online form.
Driver and service provider complaints
Are you dissatisfied with your service and want to make a complaint?
If you are dissatisfied with the service provided to you or your taxi company and wish to make a complaint, the taxi industry encourages you to do so. You should direct your feedback to the taxi company you booked your ride through.
Are you unhappy with the response you receive from the taxi company?
If you are unhappy with the response you receive, you can escalate your complaint to the Department of Transport. To do so, visit the General feedback, compliments and complaints online form.
For disputes including overcharging and surcharges, contact Consumer Protection by calling the Consumer Protection Advice Line or the service provider you used.
|Department of Commerce: Consumer Protection Division|
How to report lost property
To report lost property, please direct your feedback to the service provider you used to arrange your ride.
The Department of Transport is unable to attend to the needs of passengers with enquiries not covered by legislation it administers including lost property correspondence.