Transport for people with a disability

Information for people with a disability or visually impaired passengers is available here. Includes taxi identification, travelling with a guide dog, wheelchair and scooter accessibility and more.

  Taxi identification for the visually impaired

Image of taxi ID plate

It is a Commonwealth Government requirement that taxis are recognised by people who are visually impaired.

Raised taxi registration numbers are placed on the exterior of all taxi passenger doors, forward of the handle (as pictured).

  Travelling with a guide dog

Taxi drivers must transport a guide dog accompanying a passenger who is visually impaired.

Some charter vehicle operators may provide this service. To check if this service is available, please contact your preferred operator or service provider directly.

  Wheelchair and scooter accessible transport

Multi-Purpose Taxis (MPT) and wheelchair and scooter accessible taxis are available in metropolitan and regional areas throughout Western Australia.

The dedicated taxi booking service 13 MAXI is appointed to provide reliable and consistent service for passengers using wheelchairs or scooters.

To book a Multi-Purpose Taxi in the metropolitan area contact 13 MAXI.

Opens in a new window Black and White Taxis includes MPT Dispatch Service (13MAXI)

  Guidelines for passengers with a wheelchair or scooter

To allow you to be transported safely

  1. Your wheelchair or scooter should be capable of being restrained correctly.
  2. Your lap tray should be removed during transit.
  3. You should allow the driver to use an approved lap belt to secure you.

Treat the driver with respect

  1. Always be courteous.
  2. Accept that the driver has a job to do, which is sometimes difficult.
  3. Pay the appropriate fare.

  Travel subsidies - Taxi Users' Subsidy Scheme

The Taxi Users' Subsidy Scheme is available for people with a severe permanent disability, which prevents them from using public transport services or accessing standard on-demand transport such as taxis, charters or regular passenger transport vehicles e.g. a bus on a regular public transport route or an airport shuttle bus.

For more information, refer to Travel subsidies.

  Feedback, compliments and complaints

Refer to the Contact On-demand transport page for information on the types of complaints and where to lodge them.

For all other comments, please complete the General feedback, compliments and complaints online form.


Page last updated: Wed May 24 2017 1:51:51 PM