Complaints and feedback
We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.
If you would like to offer a suggestion, make a complaint or compliment us on what we have done well, please complete the complaints and feedback form and return it to us by one of the following methods.
How to lodge your complaint or feedback
By Email:
You may send your complaint or feedback by Email: info@planning.wa.gov.au
By fax:
Please fax your completed form to 08 9216 8470
By post:
The Customer Feedback Coordinator
Department of Transport
GPO Box C102,
Perth WA 6839
In person:
Feel free to hand your completed form to our counter staff at one of the Departments office locations.
You may find our office locations on the last page of the complaints and feedback form.
Assistance for Customers with special needs
If you have a speech or hearing difficulty, you can contact the National Relay Service (NRS) on 13 36 77 for assistance. This is an Australia-wide telephone service available at no additional charge.
- NIS phone number 13 36 77
For customers who are more comfortable with languages other than English, you may contact the Translating and Interpreting Service (TIS) which provides a free, national 24 hours a day, 7 days a week telephone interpreting service on 13 14 50. The TIS also provides on-site interpreters for face-to-face interviews on 1300 655 082.
- TIS phone number 13 14 50
- TIS, face-to-face interviews 1300 655 082
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