Complaints and feedback

We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.

Index

Driver and Vehicle enquiries (online)
General complaints, compliments and feedback
Why do we use web form security?
Taxi service feedback
Fax, post or hand delivery
Complaints handling policy
Public interest disclosure
Web translator [© Google]
Website technical issues

Driver and Vehicle enquiries (online)

Only Driver and Vehicle (licensing) enquiries should be submitted via the following form:

General complaints, compliments and feedback

Please use the general feedback form if you would like to offer a suggestion, make a complaint or compliment us on what we may have done well.

Why do we use web form security?

The 're-captcha' (code) system helps to protect our web site from malicious activity.

We recommend that before submitting a form, you refresh the code until you receive one that is easy for you to read.

The code may be refreshed as many times as you like.

Please type the security codes, the codes must match those displayed.
If your get the code wrong and receive an error, please use your web browsers BACK button to return to the information you have entered.
Please click on the 'reload' button to receive a new set of codes. Reloading the code will not clear your data.

The �re-captcha� system is industry best-practice and, importantly, it is accessible to people with impaired sight.

It is highly reputable and cost-effective
Many of its competitors are said to be easy to defeat
It conforms to a plain text format
It allows for IP address filtering and detection

As a bonus, by entering the validation codes, you are helping to digitise books, newspapers and old time radio shows.

Taxi service feedback

If you are unhappy with your taxi driver or the service provided, please contact the taxi company directly. Taxi companies must follow a formal complaints process which is monitored by the Department.

How to lodge taxi service feedback

Fax, post or hand delivery

You may download the form below and either fax, post or deliver it by hand to us.

Fax number: (08) 6551 6941
Postal address:

The Customer Feedback Coordinator
Department of Transport
GPO Box C102,
Perth WA 6839

Feel free to hand your completed form to our counter staff at one of the Department's office locations.

Complaints, compliments and feedback form	KB

Complaints handling policy

Complaints handling policy	KB

Public interest disclosure

The Department of Transport (DoT) strongly supports disclosures being made by people regarding possible improper conduct, including mismanagement of public resources under the Public Interest Disclosure (PID) Act 2003 (The PID Act). For more information visit the Public Interest Disclosure page.