We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.
Driver and Vehicle enquiries (online)
Only Driver and Vehicle
enquiries should be submitted via the following form:
General complaints, compliments and feedback
Please use the general feedback form
if you would like to offer a suggestion, make a complaint or compliment us on what we may have done well.
Why do we use web form security?
(code) system helps to protect our web site from malicious activity.
We recommend that before submitting a form, you refresh the code until you receive one that is easy for you to read.
The code may be refreshed as many times as you like.
- Please type the security codes, the codes must match those displayed.
- If your get the code wrong and receive an error, please use your web browsers BACK button to return to the information you have entered.
- Please click on the 'reload' button to receive a new set of codes. Reloading the code will not clear your data.
The ‘re-captcha’ system is industry best-practice and, importantly, it is accessible to people with impaired sight.
- It is highly reputable and cost-effective
- Many of its competitors are said to be easy to defeat
- It conforms to a plain text format
- It allows for IP address filtering and detection
As a bonus, by entering the validation codes, you are helping to digitise books, newspapers and old time radio shows.
Taxi service feedback
If you are unhappy with your taxi
driver or the service provided, please contact the taxi company directly. Taxi companies must follow a formal complaints process which is monitored by the Department.
Fax, post or hand delivery
You may download the form below and either fax, post or deliver it by hand to us.
- Fax number: (08) 6551 6941
- Postal address:
The Customer Feedback Coordinator
Department of Transport
GPO Box C102,
Perth WA 6839
Feel free to hand your completed form to our counter staff at one of the Department's office locations.
Complaints handling policy
Public interest disclosure
The Department of Transport (DoT) strongly supports disclosures being made by people regarding possible improper conduct, including mismanagement of public resources under the Public Interest Disclosure (PID) Act 2003 (The PID Act). For more information visit the Public Interest Disclosure
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Website technical issues
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issues with this site.
- Broken links
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- Access issues.
Sorry, the webmaster may only respond to technical issues.