Taxi service feedback
If you are unhappy with your taxi driver or the service provided, please contact the taxi company directly. Taxi companies must follow a formal complaints process which is monitored by the Department as follows:
If the taxi service you experienced was not acceptable and you wish to make a complaint, the taxi industry encourages you to do so. Your complaint will be investigated and action taken to prevent the problem happening again. Complaints can be made about taxi companies and/or drivers.
If you were a passenger or prospective passenger for a taxi trip, you are entitled to register a complaint.
Contact the relevant taxi company by letter, email or telephone. The two largest companies in the metropolitan area are:
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Swan Taxis
Tel: (08) 9422 2222
Fax. (08) 9321 6262
Email: admin@swantaxis.com.au
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Black & White Taxis
Tel: (08) 9333 3322
Fax: (08) 9333 3355
Email: operations@bwtaxi.com.au
*Please note that Yellow Cabs, Coastal Cabs, Silver Service and Tricolor can be contacted via Swan Taxis.
If your complaint is of a very serious nature, or you are not happy with the handling of your complaint by a taxi company, please contact the Taxi Compliance Officers.
