Changes for On-demand Booking Services
What is a booking service?
An OBDS is:
- A provider who takes or communicates passenger requests for an on-demand trip and connects the customer with a driver; or
- A driver who makes arrangements directly with the passenger for an on-demand trip.
Some examples of booking services include:
- ride-sourcing companies that take bookings via an app;
- taxi dispatch services;
- taxis doing rank or hail work or private bookings;
- individuals or companies that take bookings for premium charter vehicles;
- individuals or companies that takes bookings for bus charters;
- limousine operators taking bookings for school balls or other occasions; and
- tourism operators that offer bespoke tours (including regional areas) where the customer determines the itinerary and times.
Further information can be found at On-demand booking services.
|What is an on-demand booking service? (Fact sheet)||Kb|
New responsibilities (On-demand Booking Services)
Under the Transport (Road Passenger Services) Act 2018, booking services have defined responsibilities regarding the following:
- Safety management
- Record keeping
- Complaints handling
- Reporting notifiable occurrences
- Setting fares
Visit Responsibilities for authorised booking services for full details of these responsibilities.
An ODBS authorisation will allow a booking service to operate state-wide and will be valid for 12 months.
Applications for authorisation can only be made online via DoTDirect.
Visit Become an authorised on-demand booking service for full details about how to apply, including a detailed User Guide, how to get a DoTDirect account for your business and other resources to assist you to apply for authorisation.