Changes for regional operators

Regional operators will have the freedom to operate across the state and during hours that best suit you.

  Regional taxi and charter vehicle operator reform changes


  • The Transport (Road Passenger Services) Regulations 2019 are available, including fee information.
  • Applications for on-demand booking service (ODBS) authorisation are open. The Become an authorised on-demand booking service page contains instructions on how to apply for authorisation.
  • Authorised booking services will be listed on the DoT website for public reference.
  • Authorisation details (booking service name or authorisation number) need to be included in all advertising.
  • Authorised booking services can access the Driver and Vehicle Industry Dashboard through DoTDirect, to monitor vehicle and driver authorisations.
  • Regional operators need to discuss association arrangements with their drivers. If drivers do private jobs in addition to those dispatched by the ODBS, drivers need either an association arrangement with an authorised ODBS or they need to get their own ODBS authorisation. More information about association arrangements is available at What is a booking service?
  • Safety Management Systems are required by all on-demand booking services. Templates and an example audit checklist are available at Safety management for authorised booking services.
  • Operators can request an advisory visit from the Department of Transport (DoT). This is an opportunity to sit down one-on-one with DoT officers to understand the new responsibilities and options under the Transport (Road Passenger Services) Act 2018 (the Act).
  • The new Camera Surveillance Unit Standards 2019 is now available.
  • Existing country taxi-car licences have been transitioned to Passenger Transport Vehicle (PTV) authorisations in the on-demand rank or hail (OD-RH) category (rank or hail PTV). Charter vehicle licences have been transitioned to PTV authorisations in the on-demand charter (OD-C) category.
  • Vehicles with a PTV authorisation can provide passenger transport services in any area of WA and at any time, to meet customer needs.
  • PTV authorisations are valid for 1, 3, 6 or 12 months, replacing the need to maintain substitute vehicle licences.
  • Charter vehicles require signage and must be able to be easily identified.
  • Safety standards apply; some are the same as those previously listed in country taxi-car and charter vehicle licence conditions, others are new.
  • DoT officers are auditing booking services and guiding them on any improvements needed to meet safety standards.

From 2020

  • F and T extensions will be transitioned to a new Passenger Transport Driver authorisation. Until this time, existing driver licence conditions and processes apply.

For further information on how the reform affects tour and charter operators, view the Changes for tour and charter operators fact sheet below.

ODT_P_FS_Tour_charter_factsheet.pdf icon Tour and charter fact sheet Kb

  Regional taxi transition support package

The Regional Taxi Transition Support Package is available to eligible regional taxi-car licence holders to assist them with the transition to meet requirements set out under new passenger transport reforms.

Under the package, the following assistance can be applied for:

  • Payment of $10,000 per taxi-car licence to existing regional taxi operators where the licensee owns the vehicle; or $10,000 split evenly between the person who owned the vehicle as at 28 February 2019 and the taxi-car licensee; payments capped at 10 licences or $100,000 per licence holder;
  • Waiving the on-demand booking service authorisation fee for existing regional operators (who had been authorised as an ODBS or commenced application as at 1 May 2019) for an additional three years above the existing one-year waiver for all operators; and
  • Waiving the passenger transport vehicle authorisation fee for existing regional operators for three years.

Letters and application forms have been sent to all eligible country taxi-car licence holders and relevant vehicle owners. If you have not received a letter and believe you are eligible, please contact the Department of Transport on 1300 471 834.

Country taxi-car licence holders will need to complete an application to apply for assistance as part of the package. If the subsidy is to be split between the licensee and the registered vehicle owner, both parties will need to complete an application(s). Applications must be received by 30 August 2019.

  Country taxi camera grant

A $500 grant per current licence was offered to country taxi-car licence holders as a contribution towards the purchase and installation of security cameras.

Applications have now closed, and payments were made in June 2019.

By July 2020, all on-demand rank or hail vehicles will be required to have an operational security camera installed that meets the new Camera Surveillance Unit Standard 2019.



Page last updated: Mon Jul 1 2019 5:32:52 PM