Changes for regional operators

Regional operators will have the freedom to operate across the state and during hours that best suit you.

  Regional taxi and charter vehicle operator reform changes


  • The Transport (Road Passenger Services) Regulations 2019 are available, including fee information.
  • Applications for on-demand booking service (ODBS) authorisation are open. The Become an authorised on-demand booking service page contains instructions on how to apply for authorisation.
  • Authorised booking services will be listed on the DoT website for public reference.
  • Authorisation details (booking service name or authorisation number) need to be included in all advertising.
  • Authorised booking services can access the Driver and Vehicle Industry Dashboard through DoTDirect, to monitor vehicle and driver authorisations.
  • Regional operators need to discuss association arrangements with their drivers. If drivers do private jobs in addition to those dispatched by the ODBS, drivers need either an association arrangement with an authorised ODBS or they need to get their own ODBS authorisation. More information about association arrangements is available at What is a booking service?
  • Safety Management Systems are required by all on-demand booking services. Templates and an example audit checklist are available at Safety management for authorised booking services.
  • Operators can request an advisory visit from the Department of Transport (DoT). This is an opportunity to sit down one-on-one with DoT officers to understand the new responsibilities and options under the Transport (Road Passenger Services) Act 2018 (the Act).
  • The new Passenger Transport Vehicle Camera Surveillance Unit Standards 2019 will be available in May.

From July 2019

  • Existing country taxi-car licences will be transitioned to Passenger Transport Vehicle (PTV) authorisations in the rank or hail category (rank or hail PTV). Charter vehicle licences will be transitioned to PTV authorisation in the charter category (charter vehicle).
  • Vehicles with a PTV authorisation will be able to provide passenger transport services in any area of WA and at any time, to meet customer needs.
  • PTV authorisations can be valid for 1, 3, 6 or 12 months, replacing the need to maintain substitute vehicle licences.
  • Charter vehicles will require signage and will need to be able to be easily identified.
  • Safety standards will apply; some will be the same as those previously listed in country taxi-car and charter vehicle licence conditions, others will be new.
  • DoT officers will begin a program of auditing booking services and guiding them on any improvements needed to meet safety standards.

From 2020

  • F and T extensions will be transitioned to a new Passenger Transport Driver authorisation. Until this time, existing driver licence conditions and processes apply.

For further information on how the reform affects country taxi-car licence holders, the Country taxi-car industry: new passenger transport regulations fact sheet below.

For further information on how the reform affects tour and charter operators, view the Changes for tour and charter operators fact sheet below.

ODT_P_country_taxi_car_flyer.pdf icon Country taxi-car industry: new passenger transport regulations fact sheet Kb
ODT_P_FS_Tour_charter_factsheet.pdf icon Tour and charter fact sheet Kb

  Regional taxi transition support package

The Regional Taxi Transition Support Package is available to eligible regional taxi-car licence holders to assist them with the transition to meet requirements set out under new passenger transport reforms.

Under the package, the following assistance can be applied for:

  • Payment of $10,000 per taxi-car licence to existing regional taxi operators where the licensee owns the vehicle; or $10,000 split evenly between the person who owned the vehicle as at 28 February 2019 and the taxi-car licensee; payments capped at 10 licences or $100,000 per licence holder;
  • Waiving the on-demand booking service authorisation fee for existing regional operators for an additional three years above the existing one-year waiver for all operators; and
  • Waiving the passenger transport vehicle authorisation fee for existing regional operators for three years.

Letters and application forms have been sent to all eligible country taxi-car licence holders and relevant vehicle owners. If you have not received a letter and believe you are eligible, please contact the Department of Transport on 1300 471 834.

Country taxi-car licence holders will need to complete an application to apply for assistance as part of the package. If the subsidy is to be split between the licensee and the registered vehicle owner, both parties will need to complete an application(s). Applications must be received by 30 August 2019.

  Country taxi camera grant

A $500 grant per current licence is being offered to country taxi-car licence holders as a contribution towards the purchase and installation of security cameras.

Application forms for the grant will soon be mailed to current licence holders.

Applications have now closed, with payments expected to be made in June.

By July 2020, all on-demand rank or hail vehicles will be required to have an operational security camera installed that meets the new Passenger Transport Vehicle Camera Surveillance Unit Standard 2019 (to be released in May 2019).



Page last updated: Mon Jun 10 2019 8:57:26 AM