Changes for regional operators

Regional operators will have the freedom to operate across the state and during hours that best suit you.

  Regional taxi and charter vehicle operator reform changes


  • The Transport (Road Passenger Services) Regulations 2019 are available, including fee information.
  • Applications for on-demand booking service (ODBS) authorisation are open. The Become an authorised on-demand booking service page contains instructions on how to apply for authorisation.
  • Regional operators need to discuss association arrangements with their drivers. If drivers do private jobs in addition to those dispatched by the ODBS, drivers need either an association arrangement with an authorised ODBS or they need to get their own ODBS authorisation. More information about association arrangements is available at What is a booking service?
  • Safety Management Systems are required by all on-demand booking services. Templates and an example audit checklist are available at Safety management for authorised booking services.
  • Operators can request an advisory visit from the Department of Transport (DoT). This is an opportunity to sit down one-on-one with DoT officers to understand the new responsibilities and options under the Transport (Road Passenger Services) Act 2018 (the Act).

From mid-March 2019

  • Authorised booking services can access the Driver and Vehicle Industry Dashboard through DoTDirect, to monitor vehicle and driver authorisations.

From April 2019

  • From 1 April 2019, all on-demand booking services must be authorised.
  • Authorisation details (booking service name or authorisation number) need to be included in all advertising.
  • Authorised booking services will be listed on the DoT website for public reference.
  • A new On-demand Transport Camera Surveillance Standard will be available.
  • Ongoing support from DoT will continue to be accessible as needed.

From July 2019

  • Existing country taxi-car licences will be transitioned to Passenger Transport Vehicle Rank or Hail (PTV-RH) authorisations. Charter vehicle licences will be transitioned to Passenger Transport Vehicle Charter (PTV-C) authorisations.
  • Vehicles with a PTV authorisation will be able to provide passenger transport services in any area of WA and at any time, to meet customer needs.
  • PTV authorisations can be valid for 1, 3, 6 or 12 months, replacing the need to maintain substitute vehicle licences.
  • Charter vehicles will require signage and will be able to be easily identified.
  • Safety standards will apply; some will be the same as those previously listed in country taxi-car and charter vehicle licence conditions, others will be new.
  • DoT officers will begin a program of auditing booking services and guiding them on any improvements needed to meet safety standards.

From 2020

  • F and T extensions will be transitioned to a new Passenger Transport Driver authorisation. Until this time, existing driver licence conditions and processes apply.

For further information on how the reform affects country taxi-car licence holders, the Country taxi-car industry: new passenger transport regulations fact sheet below.

For further information on how the reform affects tour and charter operators, view the Changes for tour and charter operators fact sheet below.

ODT_P_country_taxi_car_flyer.pdf icon Country taxi-car industry: new passenger transport regulations fact sheet Kb
ODT_P_FS_Tour_charter_factsheet.pdf icon Tour and charter fact sheet Kb

  Country taxi camera grant

A $500 grant per current licence is being offered to country taxi-car licence holders as a contribution towards the purchase and installation of security cameras.

Application forms for the grant will soon be mailed to current licence holders.

Applications will close on 30 April 2019, with payments expected to be made in June.

By 1 December 2019 all on-demand rank or hail vehicles will be required to have an operational security camera installed that meets the new DoT On-demand Transport Camera Surveillance Standard that will be available in April 2019.

Application information will be sent to eligible country taxi car licensees on Thursday 28 February.


Page last updated: Fri Mar 15 2019 3:01:06 PM