COVID-19: Updates on Department of Transport services

COVID-19 FAQs

Find answers about changes to services during COVID-19.

Browse by topic for answers to our most frequently asked questions.

  Practical driving assessment - driving tests

There have been some changes to Practical Driving Assessments (PDAs) due to the COVID-19 pandemic and we're here to help. See below for answers to some of the most common questions.

My test was cancelled, will I get a refund?

Refunds are not available for cancelled PDAs but you will not lose your entitlement. This means you will not need to pay to rebook your PDA when availability improves.

Anyone who has had their PDA cancelled, or who chooses to cancel during this time, will be contacted and prioritised once we resume business as usual.

Can I keep my current PDA booking?

We are working through our list of upcoming bookings and contacting all candidates to determine if they fall into the priority category.

If you’re not a priority candidate, we will need to cancel your booking to accommodate priority candidates.

How long will PDAs be prioritised for essential services?

We will continue to review availability monthly. There is currently no timeframe for when PDA bookings will return to normal.

We are responding to the COVID-19 pandemic as it develops and will let you know about changes to our services as they happen. Be assured, we will let you know when we resume business as usual operations.

Anyone who has had their PDA cancelled, or who chooses to cancel during this time, will be contacted and prioritised once we resume business as usual operations.

Who is considered a priority candidate?

A priority candidate must demonstrate they need a licence for one of the following reasons:

  • Essential for employment where you need a licence to undertake your job duties. Note that this does not include travelling to and from work.
  • Emergency services purposes.
  • Freight task purposes.
  • Has a medical condition.
  • Essential for a role as a primary carer.
  • Subject to a court order.
  • Permanent resident converting an overseas driver’s licence from a non-recognised country (this is a legal requirement and must be done within the first three months of being granted a permanent resident visa).

What evidence do I need to provide to qualify as a priority candidate?

  • Employment – we require a letter of offer from the employer specifying the driving requirement.
  • Emergency services – we require a letter of offer from the employer specifying the driving requirement.
  • Freight tasks – for a Heavy Rigid (HR class) vehicles or Heavy Combination (HC class), we require a letter from your employer validating the requirement.
  • Medical condition – we require a letter from your Doctor. 
  • Primary carer – we need evidence that the person you are caring for has no other option for help with attending medical appointments or receiving welfare (such as food). We may also ask how they are currently accessing welfare.
  • Permanent resident – proof of permanent resident visa.

Please email your details and supporting evidence to metro.priorityPDA@transport.wa.gov.au and we will assess the application and contact you with the outcome.

I need my licence to travel to and from my place of work, will I be prioritised?

Car (C class) PDA bookings are now only available to learners who require a driver's licence for essential work purposes, such as emergency services or freight tasks.

Commuting to your workplace does not mean you qualify as a priority candidate. A priority candidate is someone who requires a licence to undertake the duties of employment.

I’m not a priority candidate, can I still book a PDA for a future date?

We have temporarily disabled the ability to book a PDA online. When operations return to normal we will reschedule candidates who have had their PDA cancelled before opening bookings for new candidates.

Currently car (C Class) PDA bookings are only available to learners who require a driver's licence for essential work purposes, such as emergency services or freight tasks.

Are motorcycle PDAs still taking place?

Motorcycle PDAs are still taking place, however this may change to comply with the government's direction on COVID-19.

  Learner drivers - getting a licence

See below common questions for learner driver's during the COVID-19 pandemic.

Can I apply for a learner's permit online?

This option is not available. You will need to visit a Driver and Vehicle Services (DVS) centre or regional agent with the required proof of identification documents to complete the steps to get your learner's permit.

We encourage only people who require a licence for essential work purposes (such as emergency services or freight tasks) to come into a centre to apply for their learner's permit or licence.

Can I sit a Computerised Theory Test?

Computerised Theory Tests (CTT) remain available but we encourage only people that require a learner's permit for essential purposes to apply.

You can continue to practise online with our road rules theory test quizzes so you are prepared to sit the CTT when we start business as usual operations.

Can I sit a Hazard Perception Test?

Hazard Perception Tests (HPT) remain available but we encourage only people who require a licence for essential work purposes (such as emergency services or freight tasks) to sit a HPT.

You continue to practise our HPT simulator (car and motorcycle) so you are prepared to pass when we start business as usual operations.

Can I continue gaining supervised driving hours due to COVID-19 restrictions?

Learners and supervisors are encouraged to assess their need to continue practising at this time. 

If you are learning, you're encouraged to gain experience in a variety of driving conditions within your region, with a supervisor that lives in your household and has held their licence for at least four years (i.e. mum or dad).

Learners taking professional lessons with an instructor can continue to do so.

While practising, learners and supervisors should make sure they comply with the WA restrictions in place to manage COVID-19 for their own and other’s health.

For the latest information and advice, including border restrictions, please visit the WA Government's COVID-19 information hub.

  Recreational boating

The following information is provided to the State’s 100,000 recreational boat owners and others who enjoy the State’s waterways using other craft.

Can I go boating?

If you don’t need to go out on your boat, then we recommend you stay home. Please view the WA State Government's directions on gatherings and social distancing.

Is there a ban on boating?

No, there has been no direction to prohibit people from going boating but you should stay at home if the planned activity is non-essential.

Can I go kiteboarding, windsurfing, kayaking or take out my paddle craft?

Advice from the Federal and State Governments is to stay at home unless shopping for food, going to work, exercising or attending a medical appointment. If you consider kiteboarding, windsurfing, kayaking or paddling essential as a form of exercise, you should follow social distancing directions.

If boating is an essential activity, such as for fishing or exercise, what do I need to remember?

The two-person rule applies unless you are boating with members of your family or those you live with. If boating with one person that you do not reside with, ensure you maintain social distancing (at least 1.5 metres apart). Use hand sanitiser where there is any contact with shared surfaces. If you are boating alone, please ensure you tell someone where you are going, check the weather and conditions and wear a lifejacket.

Should I do anything different at the launch ramp?

Wait your turn at the ramp and if there are two lanes, only use one to ensure social distancing. Do the same on your return to the ramp when retrieving your boat from the water. Remember to maintain social distancing and personal hygiene at all times.

Are there restrictions on where I can go boating?

Skippers should be aware of the current notices to mariners, including those in place restricting access to Rottnest Island and surrounding waters. There are also restrictions preventing vessels crossing regional boundaries.

Do regional travel restrictions apply to boats?

Yes. There are restrictions preventing vessels crossing regional boundaries. Do not travel outside your region unless you are exempt.

Can I buy fuel for my boat and other essentials?

Yes. However, in line with Government advice, you should stay at home unless shopping for food, going to work, exercising or attending a medical appointment.

Can I do maintenance on my boat at a marina?

Check with marina staff at the facility before going.

Are DoT maritime facilities open?

Yes. However, in line with Government advice, if your visit is not essential, please reconsider your need to attend.

Will there be a pause on boat registrations?

No. DoT continues to process recreational boat registrations.

 

Page last updated: Fri Apr 17 2020 4:19:40 PM