COVID-19: Updates on Department of Transport services

Licensing, registrations and renewals

The latest updates and changes to our licensing, registrations and renewals due to COVID-19.

There have been changes to how we're processing some licensing renewals. However, for many transactions, you don't need to come into a centre. DoTDirect makes managing your licensing business easy. You can complete transactions online, such as paying your rego or licence, changing your address or transferring a vehicle.


Driver's licence renewals - photo required

If you are in self-isolation, we are now processing individual cases for driver's licence renewals that need a new photograph via our call centre. Please call 13 11 56 to discuss an exemption.

This is a temporary change for the duration of the COVID-19 pandemic State of Emergency. If you do get an exemption, you will not get a new card.

You will need to take a new photo at a centre once restrictions are lifted and you no longer need to stay at home.


Medical assessments for renewals on F extension, T extension, and elderly drivers licences

We realise in the current environment, it may be difficult for you to complete a medical assessment. We are working with customers to find solutions to completing a medical.

Please be assured the safety and wellbeing of WA road users will not be compromised.

Meeting medical fitness requirements are conditional on licences held by:

  • Elderly drivers (over the age of 80).
  • F extension (bus or charter) drivers.
  • T extension (taxi) drivers.

If you are unable to attend your doctor to complete your medical assessment, please call our contact centre on 13 11 56 to discuss the options available to renew your driver's licence.

Options may be tailored to suit individual requirements based on your personal circumstances and will take into consideration your previous medical reports.

Some options that we may consider include:

  • Directing you to speak to your doctor via phone/video to have your medical completed. Additional funding for this service was recently announced by the Commonwealth Government.
  • Delaying the due date for the medical assessment so you can renew your driver's licence in the interim. This will be considered based on your prior medical history.
  • Enabling you to present other evidence to satisfy DoT as to your fitness, such as a recent letter issued by a GP confirming your fitness for other purposes (i.e. letter for Centrelink).
  • Accepting a declaration from you in cases where you are still under care of the same doctor and there has been no changes to your health since your last assessment.


Frequently asked questions

Can I go for a recreational drive or ride within my region?

You should only drive or ride somewhere if you are going to work, grocery shopping, exercising or for medical reasons. You are not permitted to travel outside your designated region without an exemption. For more information see the WA Governmentís advice on regional travel restrictions.

Is there a ban on driving or riding?

There has been no direction to prohibit people from going riding or driving but you should stay home if the planned activity or travel is non-essential.

Will there be a freeze on vehicle licensing (rego) fees?

You still need to pay your vehicle rego to continue driving on the road. Our flexible payment options allow you to pay in three, six or 12-month intervals.

The State Government has announced an economic stimulus package to freeze fee increases on vehicle licence (rego) until at least July 2021. This means as a Western Australian, you wonít have to pay more for your vehicle licence (rego) in 2020-2021 than you do now.

If you donít pay your vehicle rego and your vehicle is unlicensed for more than three months, you will need to have the vehicle inspected for it to be re-licensed.

Related links


Translating and interpreting

Translation and interpreter services are available for DoT customers. For further information about COVID in languages other than English, visit COVID-19 coronavirus: Advice in other languages.


Page last updated: Thu Apr 23 2020 2:39:10 PM