Certifications and disclosures
Certification and reports
The Auditor General has audited the accounts and financial statements of the Department of Transport and provides a report on the findings.
|Annual Report: Certification of financial statements (2018/2019)||Kb|
|Annual Report: Certification of key performance indicators (2018/2019)||Kb|
|Annual Report: Independent auditor's report (2018/2019)||Kb|
Other financial disclosures
Pricing policies of services provided
DoT reviews its fees and charges annually to reflect, where legally permissible, full cost recovery in the provision of its services pursuant to the departmental policy for costing and pricing.
The following gazettes contain variations to DoTís fees and charges for the 2018-19 financial year:
- Western Australia Government Gazette No. 75 dated 25 May 2018
- Western Australia Government Gazette No. 76 (Special) dated 25 May 2018
- Western Australia Government Gazette No. 93 dated 22 June 2018
Major capital projects
DoT's major capital projects, those over $5 million, for the 2018-19 financial year are detailed in the table.
Capital projects incomplete
|Project||Expected year of completion||Capital expenditure up to 30 June
|Estimated capital cost to complete
|Estimated total capital cost of project
|On-demand Transport Reform Business System||2020-21||5,868||8,432||14,300|
|Transforming Bunbury's Waterfront - Stage 2 (Jetty Road)||2019-20||4,886||8,034||12,920|
Completed capital projects
|Project||Year of completion||Estimated total capital cost of project
|Total capital cost of project
Freedom of information
DoTís Freedom of Information (FOI) Coordinator is the initial contact point for all FOI related matters.
In accordance with the Freedom of Information Act 1992 (the Act), DoT is required to respond to FOI access applications within 45 days of receipt, unless an extension of time is negotiated. The average time to process applications in 2018-19 was 22.2 days.
FOI fees and charges
Fees and charges are set under the Act. Apart from the application fee for non-personal information, all charges are discretionary. Details of fees and charges are listed below.
|Personal information about applicant||No fee|
|Application fee (for non-personal information)||$30.00|
|Charge for time taken dealing with the application||$30.00 per hour|
|Charge for access time supervised by staff||$30.00 per hour|
|Charges for photocopying||$30.00 per hour for staff time and 20 cents per copy|
Rights of review
The Act allows dissatisfied applicants to request an internal review of the initial decision made by DoT. In accordance with Section 40 of the Act, a request for an internal review must be forwarded to the FOI Coordinator, in writing, within 30 days of the date of the initial decision.
Following an internal review, matters remaining in dispute can be submitted to the Office of the Information Commissioner for external review. Such applications must be submitted within 60 days from the date of internal review decision.
No fees or charges apply to internal or external reviews.
FOI statistics for 2018-19
FOI statistics for 2018-19, compared with previous years, are detailed in the table below.
|Total received (not including those transferred to another agency).||351||310||274||333|
|Transferred to another agency.||10||2||9||8|
DoT values customer feedback to assist in delivering excellent service to meet the changing needs of our community.
Customer feedback, including complaints, is managed via the Customer Feedback System (CFS), a fit-for-purpose workflow within Objective Ė DoTís electronic document and record management system (EDRMS).
DoT provides an accessible, fair and equitable complaints handling process in line with the Australian Standard on Complaints Handling (AS ISO 10002-2006).
In 2018-19 the following types of feedback were managed through the CFS:
|Feedback type||No. received||% Received|
|Complaints (including repeat complaints)||2,128||64.06|
|Feedback and information||1,085||32.66|
A breakdown of customer feedback received by business unit in 2018-19 is shown below.
Breakdown of feedback by business unit in 2018-19
|Business Units||Complaints||Feedback, information and compliments||Total customer feedback||Percentage of DoT total complaints|
|Driver and Vehicle Services||1,805||991||2,796||84.17%|
** all other DoT Business Units combined
In 2018-19 there was a significant decrease in the number of complaints received relating to DoTís On-demand Transport business unit. Greater awareness and understanding of the on-demand transport reforms, which are now well underway with Stage 1 implementation complete, could be a contributing factor to this decrease.
There was also a significant decrease in the number of complaints received relating to DoTís Coastal Infrastructure business unit, which could be attributed to an ongoing focus on process and customer service improvements.
In 2018-19 DoT established a Customer Feedback Working Group to identify improvements to policies, processes and systems, including the Feedback Management Policy and supporting procedures, to improve outcomes for customers.
Unauthorised use of credit cards
DoT employees hold corporate credit cards (purchasing cards) where their functions warrant usage of this facility. Despite each cardholder being reminded of their obligations annually under the Departmentís purchasing card policy, 25 employees inadvertently utilised their purchasing cards in their personal capacity in 2018-19. None of these matters was referred for disciplinary action as the Chief Finance Officer noted that the nature of the expenditure was characteristic of an honest mistake.
|Number of instances the purchasing card has been used for personal use.||36|
|Number of referrals for disciplinary action instigated during the reporting period.||Nil|
|Aggregate amount of personal use expenditure for the reporting period.||6,106|
|Aggregate amount of personal use expenditure settled by the due date (within five working days).||547|
|Aggregate amount of personal use expenditure settled after the period (after five working days).||5,559|
|Aggregate amount of personal use expenditure outstanding at balance date.||-|