COVID-19: Updates on Department of Transport services

Government policy requirements

Government policy requirements including substantive equality, audit and risk management and leave liability management.

  Substantive equality

ebsite usability tester with DoT facilitator
ebsite usability tester with DoT facilitator

DoT is committed to ensuring the needs of the whole community are met by improving access and outcomes for people with different needs.

In 2018-19 DoT continued to implement actions to achieve equitable outcomes for all Western Australians consistent with the Stateís Substantive Equality Framework.

DoT worked closely with its Portfolio partners Ė the PTA and Main Roads Ė to develop a Transport Portfolio Access and Inclusion Policy. The policy demonstrates the Portfolioís commitment to ensuring its workplaces, information and services, (including employment) are inclusive and accessible to all Western Australians.

DoT continued to partner with North Metropolitan TAFE to place work experience students enrolled in the Settlement Language Pathways to Employment and Training program allowing them to gain on-the-job experience and transition to work in Australia.

DoT conducted usability testing with members of the public to understand how key user groups navigate DoTís website. DoT drew on its successful partnership with North Metropolitan TAFE to engage two students for whom English is second language to be involved in the testing.

They were each allocated 15 tasks related to obtaining a learnerís permit and driverís licence and provided feedback on how useful the website was in completing these tasks. They also shared their personal experience with WAís Graduated Driver Training and Licensing process.

The tests provided DoT with valuable data to improve the information and functionality of the learner and novice driver sections of the website and inform ongoing improvements to its website.

The Practical Driving Assessment (PDA) online booking system was amended to allow customers subject to ongoing fitness to drive assessments, to book an available PDA within the period for which they have been assessed as fit to drive. Among others, this improvement benefits those required to satisfy DoT of their fitness to drive due to a medical condition. The online booking system is now more customer service centric, allowing all drivers online access to plan their licensing responsibilities and activities.

The change still retains the safety and risk mitigation smarts to prevent a driver booking a PDA beyond a period in time for which they have been satisfactorily assessed.

DoT continued to raise employee awareness and understanding of substantive equality through its induction program, regular intranet content including employee profiles and the celebration of diversity events such as Harmony Day.

DoT will continue to implement strategies to improve access to services, facilities and information for the diverse Western Australian community in 2019-20 and beyond.

Image: Website usability tester with DoT facilitator.

  Audit and Risk Management Committee

The Audit and Risk Management Committee (ARMC) provides independent assurance on corporate governance and monitoring responsibilities in relation to reporting, internal control structure, risk management systems and internal audit functions.

The ARMC Chaired by the Director General includes the following members:

  • Managing Director - Department of Transport;
  • Director - Office of the Director General (ODG); and
  • Executive Director -  Finance and Commercial Services, Main Roads as the crossĖPortfolio representative.

The Committee contains two ex-officio members, the Executive Director Finance and Procurement Services (Chief Finance Officer) and Manager Governance Review and Audit, Office of the Director General. A representative from the Office of the Auditor General also attends meetings as an independent member, and contracted internal auditors Ernst & Young attend as independent observers.

Project Director Westport and Project Director METRONET are guests to the Committee.

The Audit and Risk Management Committee met four times in 2018-19.

  Internal audit

The Internal Audit function operates under the approved Internal Audit Charter and provides an independent and objective assurance and consulting activity designed to add value and improve the operations of DoT. It assists DoT in accomplishing its objectives by bringing a systematic and disciplined approach to evaluate and improve the effectiveness of risk management, controls, and governance processes.

DoTís internal audits are conducted by Ernst & Young, in accordance with the Financial Management Act 2006 and Institute of Internal Auditors International Standards for the Professional Practice of Internal Auditing.

The annual Internal Audit Plan is aligned with DoTís strategic objectives and risks and with a focus on core functions and controls.

Internal audits conducted in 2018Ė19 included:

  • Freight Industry Grant Subsidy
  • TRELIS Access Management
  • Charter Vehicle Licences Inspection Process
  • Travel (end-to-end process, including allowances)
  • Capital Works in Progress
  • Risk Management Frameworks
  • Driver and Vehicle Services Transactions in Customer Support Services
  • Data Governance
  • Driver and Vehicle Services Development and Management of Vehicle Policy Standards
  • Penetration Testing
  • Aquatic Events Approvals Management

Recommendations from internal audits are managed and monitored through DoTís Audit Recommendation Management System. The status of implementation of recommendations are reported on a quarterly basis to the ARMC.

  Risk management

DoT is committed to ensuring a comprehensive risk management process that meets the requirements of Treasurerís Instruction 825, the Public Sector Commissionerís Circular: 2015-03 Risk Management and Business Continuity Planning and is aligned to the international standard AS/NZS ISO 31000:2018 Risk Management Ė Principles and Guidelines.

DoTís structured risk management approach is integrated into management, planning and operational processes, and assists DoT to achieve its desired outcomes by providing a transparent process that identifies what is essential to success and demonstrates the decisionĖmaking process regarding the acceptance of risks.

DoTís fraud and corruption risk management process is incorporated within DoTís risk management framework. DoTís Fraud and Corruption Control Plan sets out the relevant policies and obligations for all employees with respect to preventing, detecting and responding to incidents of fraud and corruption.


Transport Annual Report

Page last updated: Thu Oct 24 2019 1:46:23 PM