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KPI Overview

Key effectiveness and efficiency performance indicators provide a detailed view of services, and align and enhance performance information to further increase stakeholders' understanding of DoT operations.

  Key Performance Indicators (KPI) for year ended 30 June 2019

DoT's outcome structure and links to the overall Government Goals

The transport function is integral to business and commerce and is important for social interaction and connecting communities. DoT’s focus is on strategic transport policy and planning, regulation, and the delivery of safe and sustainable transport services and programs. This includes the licensing of drivers, vehicles, aircraft and vessels; developing and planning infrastructure; and setting and ensuring service and safety standards across the range of public and commercial transport systems in Western Australia.

Together with its portfolio partners, DoT has the expertise to deliver integrated transport plans and policy and high-quality services needed to connect a complex, interrelated economic and social network. DoT connects people with goods and services through an intricate system of roads, railways, airports, ports and waterways and keeps people safe within those networks through an integrated approach to planning, licensing, and education and compliance strategies. 

The breadth and diversity of DoT’s functions and service means that DoT contributes to three of the Government’s strategic goals outlined in the following table. 

Under an Outcome Based Management Framework, DoT contributes to three of the Government’s goals:

State Government Strategic Goals DoT Outcomes DoT Services
Future Jobs and Skills
Grow and diversify the economy, create jobs and support skills development.

Outcome 1.
Integrated transport systems that facilitate economic development.

 Service 1: Strategic Transport Policy and Integrated Planning
Strong Communities
Safe communities and supported families.		 Outcome 2.
Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers.		 Service 2: Driver and Vehicle Services
Better Places
A quality environment with liveable and affordable communities and vibrant regions.		 Outcome 3.
An accessible and safe transport system.		 Service 3: Coastal Infrastructure
Service 4: Marine Safety
Service 5: On-demand Transport

This section of the report provides an overview of how DoT successfully delivered these services and contributed to the State Government’s goals during the reporting period.

It also includes a summary of the results of our key performance indicators (KPI) as well as information on the significant community projects and customer focused programs that were undertaken or completed in 2018-19.

Key Performance Indicators (KPIs)

The following table outlines DoT's corporate KPIs and how they fit within the Department's outcome structure.

Departmental desired outcomes Effectiveness indicators Departmental services Efficiency indicators
Outcome 1
Integrated transport systems that facilitate economic development
  • Percentage of containerised freight transported via rail in relation to total metropolitan container movements to and from Fremantle Port.
  • Percentage of regional Local Government Areas (LGAs) that have access to regular public transport air services between the LGA and Perth.
 Service 1: Strategic Transport Policy and Integrated Planning
  • Average cost per policy hour for strategic transport policy development.
  • Average cost per planning hour for integrated transport planning development.
Outcome 2
Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers
  • Percentage of vehicle examinations completed in accordance with the Australian Design Rules (Safe Vehicles).
  • Percentage of driver licences issued that comply with the Graduated Driver Training and Licensing System (Safe Drivers).
  • Percentage of driver's licence cards issued within 21 days of completed application.
 Service 2: Driver and Vehicle Services
  • Average cost per vehicle and driver transaction.
  • Average cost per vehicle inspection performed by Vehicle Examination Centres.
  • Average cost per vehicle inspection delivered through Authorised Inspection Stations.
  • Average cost per driver assessment.
Outcome 3
An accessible and safe transport system
  • Percentage of time maritime infrastructure is fit for purpose when required.
 Service 3: Coastal Infrastructure
  • Average cost per day per maritime infrastructure asset managed.
Outcome 3
An accessible and safe transport system
  • Rate of reported incidents (accidents) on the water per 100,000 registered recreational vessels.
 Service 4: Marine Safety
  • Average cost per private recreational vessel registration.
  • Cost to maintain Marine Pollution Response preparedness per registered vessel.
Outcome 3
An accessible and safe transport system
  • Percentage by which the waiting time standard for Metropolitan Area Taxis is met.
 Service 5: On-demand Transport
  • Cost of regulation per taxi plate administered.
AR_P_Annual_Report_2018_2019_Cert_Key_Performance_Indicators.pdf icon Annual Report: Certification of key performance indicators (2018/2019) Kb

 

Page last updated: Fri Oct 25 2019 12:17:45 PM