Occupational safety, health and injury management

Occupational health and safety management including workers' compensation and injury management, system audits and training.

DoT's executives, safety and health representatives and employees are committed to achieving a workplace environment that is free of work related injuries and disease and to achieving a standard of excellence in occupational health and safety management.

In accordance with the Public Sector Commissioner's Circular 2009-11: Code of Practice: Occupational Safety and Health in the Western Australian Public Sector (the Circular), DoT complies with the requirements of the Occupational Safety and Health Act 1984, the Workers' Compensation and Injury Management Act 1981 and the Circular.

  Consultation mechanisms

Image of OHS staff planning

DoT is committed to effectively consulting with its employees on OHS matters to provide them with the opportunity to participate in making decisions that affect their work lives.

DoT's three OHS subcommittees meet quarterly to discuss matters that affect the health and wellbeing of employees as well as the continuous improvement of OHS performance. The agenda and meeting minutes for each of the OHS subcommittee meetings as well as the Corporate OHS Management Committee Meetings are displayed on dedicated OHS noticeboards across all DoT sites.

The effectiveness of the OHS subcommittees and Corporate OHS Management Committee Meetings are measured through member attendance rates as well as the outcomes achieved.

In 2016-17, the committees discussed and resolved issues raised by employees, reviewed accident and incident forms to ensure that hazards were addressed to eliminate or reduce future issues, discussed injury trends and identified preventative measures that promote a safe working environment.

  OHS management system improved

DoT continued to address the key recommendations of an external audit of its OHS Management System undertaken in February 2016.

In 2016-17, DoT completed the following actions:

  • Developed and implemented a formal, proactive process to identify risks across all sites. Through this process, 626 roles were risk assessed and rated accordingly. All roles that presented with a medium or high risk have been thoroughly reviewed and Job Safety Analysis/Safe Work Practices created to ensure employees are aware of the risks and understand what is required of them to work in a manner that is safe for them and those around them.
  • Created an OHS Risk Register and supporting documentation to facilitate a comprehensive risk management approach. The includes common public sector hazards described in the Circular such as aggression, manual handling, working alone, organisational change, inadequate physical working environment, inadequate workstations and inadequate work organisation.
  • Simplified its Hazard Report Form to encourage the number of hazards reported and continued to provide training on the importance of this to all employees through existing training.
  • Reviewed and updated its OHS Legal Register to ensure it is aligned with fundamental requirements of legislation and Australian Standards. Additionally, DoT's OHS Legal Requirements Procedure was developed to ensure regulatory compliance requirements are actively identified and monitored.
  • Introduced a Site Specific Chemical Register for each DoT site to document all chemicals brought into the workplace and ensure all employees have access to Material Safety Data Sheets relating to these chemicals. The register is managed by the site's safety and health representatives as well as people managers. The information contained in the site specific registers informs the DoT Chemical Register, managed by the OHS Team.

Roles risk assessed and rated.

  OHS training delivered

Image: Remote Licensing Areas vehicle

In 2016-17, DoT continued to deliver the following OHS and IM training programs and initiatives:

  • Mental health awareness training including A.L.E.R.T. (Awareness Links Enables Resilient Teams) training provided employees with information on depression and anxiety.
  • OHS and IM for Managers training sessions were combined into one three-hour training session, with 84 per cent of managers trained in their OHS and IM responsibilities.
  • Ergonomic training sessions were conducted for all employees at DoT's main sites - 140 William Street, Perth; Tassels Place, Stirling and Marine House, Fremantle.
  • Vehicle ergonomics training sessions were made available to all regional staff and Remote Areas Licensing team members to promote good ergonomics while driving long distances.
  • Manual Tasks, Ergonomics and OHS Induction one-hour training sessions were delivered to all new employees.

Image: Remote Areas Licensing vehicle.

  Our commitment to our employees

Image of DoT staff at DVS Centre

DoT is strongly committed to its corporate legislative responsibility to promote health and safety in the workplace.

In support of this commitment, DoT strives to promote and maintain a values driven workplace that encourages employees to bring their passion for life to work and to nurture an environment where all employees can thrive.

DoT's Occupational Health and Safety (OHS) Strategy 2016-17 aimed to create a work environment where the health and safety of all employees is effectively managed. It provided DoT with a structured and fit for purpose safety management system that addressed legislative obligations and enabled business units and line managers to actively manage safety.

The Strategy is designed to provide a structured approach to OHS for both proactive and reactive safety and health activities undertaken by DoT's dedicated OHS Team in partnership with other expert areas of DoT's People and Organisational Development Team and wider business units.

In the event of a workplace injury, DoT has an established injury management (IM) program in detailing the steps to be taken to assist employees to return to work as soon as medically appropriate. The procedure ensures that injury management intervention occurs promptly and effectively, to allow the employee to remain at work or return to work at the earliest appropriate time. DoT's injury management procedure is compliant with the requirements of the Workers' Compensation and Injury Management Act 1981 and the Code of Practice (Injury Management) 2005.

All employees can access DoT's OHS and IM information through its OHS Management System available on the intranet site. OHS and IM information is widely communicated through training sessions designed for both employees and people managers, including DoT's Employee Induction and OHS and IM for Managers training.

OHS information is also provided through the following OHS subcommittees:

  • Marine House and Regional Services OHS Subcommittee.
  • Driver and Vehicles Services and On-demand Transport OHS Subcommittee.
  • 140 William Street OHS Subcommittee.

Each subcommittee is comprised of health and safety representatives from across DoT and chaired by a relevant Executive Director or General Manager.

DoT's Corporate Executive is strongly committed to OHS management in the workplace. This is demonstrated by its endorsement of DoT's OHS Policy Statement and the establishment of the Corporate OHS Management Committee on behalf of the Director General - Transport.

The Corporate OHS Management Committee supports the effective management of OHS at DoT. More specifically, it is responsible for identifying and implementing OHS initiatives and making recommendations on policy and strategy to the Corporate Executive. The members of the Corporate OHS Management Committee include the Executive Directors, General Managers and the OHS Team. The Committee is chaired by the Managing Director of Transport Services.

  Our OHS and IM performance

Measure 2015-2016(1) 2016-17 Target Result
Number of fatalities 0 (zero) 0 (zero) 0 (zero) Target achieved.
Lost time injury and/or disease incidence rate. 2.148 1.2022(2) 0 or 10% reduction Target achieved.
Lost time injury and/or disease severity rate. 13.333 0.00(3) 0 or 10% reduction Target achieved.
Percentage of injured workers returned to work within 13 weeks. 90% 100%(4) Actual percentage result 100% achieved.
Percentage of injured workers returned to work within 26 weeks. 100% 100%(5) Actual percentage result Target achieved.
Percentage of managers trained in occupational safety, health and injury management responsibilities. 82% 84%(6) Greater than or equal to 80% Target achieved.

Notes:

  1. The results are sourced from DoT's Annual Report 2015-16.

  2. There were 17 lost time injury (LTI) claims lodged in 2016-17, while the number of full time equivalents in 2016-17 was 1414. However, there were 30 lost time injury claims in 2015-16, while the full time equivalents in 2015-16 were 1,396.
  3. There were zero workers compensation (WC) claims lodged in 2016-17 with greater than 60 days or more lost from work.
  4. All of the 17 WC claims with registered LTIs were returned back to work within 13 weeks.
  5. All of the 17 WC claims with registered LTIs were returned to work within 26 weeks.
  6. The training for managers and supervisors relates to their OHS and IM responsibilities. In 2016-17, DoT successfully trained 84 per cent of managers.

  Proactive approach to managing customer aggression recognised

Image of DoT staff at DVS Centre

DoT is committed to providing a safe and healthy working environment free of aggression for all employees and in line with this, continued to implement and improve its Management of Customer Aggression Policy and Guidelines.

The policy and guidelines provide staff, particularly those in customer service roles, with a consistent step-by-step approach to managing difficult and aggressive customers.

In 2016-17, DoT introduced a Restriction of Service process to support its Driver and Vehicle Services Centre staff. Through the process, individual centre managers, together with the Metropolitan Business Centres Manager, have the authority to write to customers involved in aggression incidents on site and inform them that their behaviour will not be tolerated by DoT and as a result their access to services may be restricted.

The new process has been well received by staff and DoT will continue to monitor its success.

As a result of not only this new process, but its overall proactive approach to managing customer aggression, DoT was selected as a finalist in the 2016 Work Safety Awards Western Australia. Recognised in the 'Best solution to an identified workplace safety and health issue' category, DoT was praised for creating a safer, more productive and positive workplace for employees.

  Workers' compensation and injury management

Image of contact centre staff member

Compliance with the injury management requirements of the Workers' Compensation and Injury Management Act 1981

At 30 June 2017, DoT had 31 open workers' compensation claims, with all employees back at work.

DoT has a dedicated Workers' Compensation and Injury Management Consultant who manages these claims and supports the management of non-work related injury management issues.

In line with DoT's strong focus on early intervention and return to work, all people managers are trained in the importance of good injury management and return to work procedures to promote a supportive, productive and positive workplace.

 

Transport Annual Report

Page last updated: Mon Nov 6 2017 3:03:21 PM