Other legal requirements

Other legal requirements including disability access and inclusion plan, reconciliation action plan and compliance issues.

  Act of Grace

In 2017-18, DoT made one Act of Grace payment for $1,310.

  Advertising agency

As required under section 175ZE of the Electoral Act 1907, the following statement relates to advertising expenditure, which includes creative development, media placement, market research, polling and direct mail.

Advertising agency Description 2017-18
Impact Communications   $3,925.00
Adcorp Australia Limited Media advertising - non-campaign $16,998.86
Facebook Media advertising - non-campaign $847.34
Media on Mars Media advertising - non-campaign $250.00
Adcorp Australia Limited Media advertising - campaign $5,245.57
Marsh Advertising Agency Media advertising - campaign $2,000.00
- Market research $9,997.27
- Polling Nil
- Direct mail $6,845.94
Total   $46,109.98

  Better recordkeeping

DoT is committed to continuously improving its recordkeeping culture, tools and practices to ensure compliance with the State Records Act 2000 (the Act) and best business outcomes for the Department. In line with the State Records Commission Standard 2, Principle 6 the following information is provided.

Efficiency and effectiveness of DoT's recordkeeping systems

Objective is DoT's electronic document and records management system, enabling staff to capture and manage business records in line with departmental policies and procedures. In addition to Objective, a range of corporate systems are used to capture and manage DoT records, whether digital or hard copy, enabling efficient and compliant recordkeeping throughout. DoT is working towards a fully digital recordkeeping environment. Over the past year the Information Management Services (IMS) branch has been working with business areas reviewing activities and business processes to transition to digital recordkeeping.

A key activity for the IMS branch over the past year has been working with the METRONET and Westport project teams to establish their recordkeeping environments.

Recordkeeping training and induction programs

All staff are required to complete DoT's online Recordkeeping Awareness Training which explains the employee's obligations to comply with both DoT's recordkeeping policies and procedures, and the Act. All DoT staff, including contractors, are enrolled in the course on commencement with DoT. At 30 June 2018, 99 per cent of those enrolled completed the course, which includes a brief quiz on the content. Feedback provided after the course is monitored and reviewed, and course content is regularly checked to ensure it reflects current operational and administrative practices and processes.

The induction program includes specific information on recordkeeping and the use of Objective in creating, managing, maintaining and the use of government records, in line with relevant DoT policies and procedures.

Training is usually conducted one-on-one, and is supplemented by workgroup training where requested by a business unit. An ongoing program of training for regional staff ensures they are abreast of their roles and responsibilities in relation to recordkeeping. An Objective online training program is also in place and available to all staff.

Training effectiveness

The effectiveness of DoT's recordkeeping training is reflected in the widespread use of Objective, and staff understanding of recordkeeping requirements. This is evidenced by positive feedback provided by staff through internal surveys on the use of Objective and general awareness of recordkeeping.

Recordkeeping Awareness Training

  Compliance with Public Sector Standards and ethical codes

Staff reviewing document
Staff reviewing document

As public servants, DoT's employees work with integrity for the people of Western Australia. DoT is in a position of trust and requires standards of ethical behaviour that reflects the community's expectations.

During 2017-18, DoT continued to review its human resource management policies and procedures to empower managers to effectively manage their people in line with DoT's culture and values.

These reviews resulted in the following achievements:

  • Revision of the Managing Suspected Breaches of Discipline Policy and Procedure for ease of use for employees and managers.
  • Revision of the Performance Management Policy and Procedure to reinforce alignment with DoT's values and clarify the process for managing performance that is not meeting expectations.
  • Updates to the Managing Displaced Employees Policy and Procedure to be principle based and linked to organisational change processes.
  • Updates to the Recruitment and Selection Policy and Procedure to provide increased flexibility with continued focus on best practice in fair and transparent merit based selection.

DoT continued to make its Accountable and Ethical Decision Making online training program available to employees throughout 2017-18, with 99 per cent of employees at 30 June having completed the program.

Compliance issues

One Breach of Standard claim relating to the Employment Standard was received in 2017-18. This claim was considered and dismissed by the Public Sector Commissioner.

In 2017-18, 29 cases of non-compliance with the Code of Ethics/Code of Conduct were reported; 26 resulted in disciplinary investigations.

  Disability Access and Inclusion Plan

Image of jetty development at Optus Stadium
Image of jetty development at Optus Stadium

DoT is committed to providing access to transport facilities, information and services for all Western Australians, including people with disability, their families and carers.

This commitment is demonstrated in our Disability Access and Inclusion Plan (DAIP) 2017-22, with key milestones already achieved in 2017-18.

Launched in September 2017, DAIP 2017-22 was developed by an internal staff working group and a representative from the Disability Services Commission (now Department of Communities).

The DAIP builds on the success of DoT's previous DAIP and outlines strategies to guide further improvements to access and inclusion for people with disability and their carers.

An early ambition was developing the Your Move website which won the national Australian Web Award for best government website in 2017. The comprehensive digital engagement platform was designed to enable simple, customer-centric access to the full range of travel behaviour change programs and travel choice information offered by DoT on any device, anywhere, at any time of the day. It's built to AA standards as per Web Content Accessibility Guidelines 2.0 and is constantly being improved in response to users' needs.

Changes were made in-store at Driver and Vehicle Services (DVS) centres, with height adjustable counters allowing elderly people and people with disability to be seated during their interactions. A concierge provides targeted 'in person' assistance, giving clearer direction and support to people with disability.

A clause was included in the grant guidelines for Bike Week, asking prospective event planners to "demonstrate how their event takes into account and provides for the needs of people with disability". One event to successfully gain funding was Beyond the Wheelchair a free community Adaptive Mountain Biking Come-n-Try workshop in Albany, where people with or without disability could trial varying adaptive cycles on a nearby bush trail.

Two students were provided internships under The Australian Computer Society (ACS) scholarship program, run in conjunction with the Autism Academy for students diagnosed as being on the Autism Spectrum. Both were presented their graduation certificates in February 2018 at the ACS Foundation's graduation ceremony, and DoT was presented a Certificate of Recognition for providing an internship opportunity and support to these two young people.

Raising awareness is a key factor of the DAIP. Increased employee awareness has been about developing understanding of specific requirements for including people with disability in their service provision through online Equal Employment Opportunity (EEO) and anti-discrimination training.

Contractors were exposed to the DAIP and reporting requirements, where services are being delivered to the public. DoT developed an online survey for DVS and Aviation Services contractor reporting, sent to approximately 450 contractors providing a service to public on behalf of DoT.

Accessibility initiatives continued to be a key consideration in the development of infrastructure projects throughout the State.

Exmouth Boat Harbour upgrade

The recent upgrade of the Exmouth Boat Harbour incorporated several accessibility improvements:

  • The existing harbour office and new public toilet are now accessible via ramps;
  • A number of ACROD parking bays have been provided; and
  • New footpaths and pedestrian ramps have been built to appropriate grades.

Albany Waterfront Marina

A section of the Albany Waterfront Marina floating pen system was improved to accommodate disabled soldiers training for the Paralympics. The type of yacht used in the Olympics does not have a motor fitted, which makes it difficult to move in and out of a pen particularly for people with a disability. A small section of the walkway now provides easy access to the vessel.

Burswood Jetty

Accessibility was a key consideration during design and construction of the new Burswood Jetty, adjacent to Optus Stadium. DoT engaged a specialist accessibility consultant to review the jetty design to ensure it met the requirements of AS1428 and the Disability Standards for Accessible Public Transport 2002 (Part 6.5).

Due to the nature of floating pontoons, the gradient of the access gangways changes with tidal levels however the jetty has been designed so it does not exceed the maximum allowable slope.

Other elements such as gangway width and handrail height are also accessibility compliant, and tactile markers have been incorporated at various locations to warn users of potential hazards.

Image: Burswood Jetty development at Optus Stadium.

  Reconciliation Action Plan

DoT is dedicated to increasing opportunities for Aboriginal and Torres Strait Islander peoples to participate in the State's economy.

This commitment is demonstrated in the Reconciliation Action Plan 2017-19, developed alongside the Department of Aboriginal Affairs and Reconciliation Australia, outlining strategies to increase awareness and improve access to our information and services for Aboriginal and Torres Strait Islander peoples.

A number of successes were achieved in 2017-18.

DoT continues supporting the Aboriginal Traineeship program through the Public Sector Commission (PSC). In 2017-18 DoT hosted two trainees, and has previously retained a large percentage of PSC trainees by providing employment opportunities at the end of the traineeship. DoT recognises the fresh thinking and cultural perspective the trainees offer around delivering services to the Aboriginal community.

Staff awareness has grown with content included during inductions, on the internal online portal Transporta as 'Newsflash' items, and with celebratory events such as National Reconciliation Week and NAIDOC week.

Eighty per cent of employees have completed 'Sharing Culture' training, and staff members who undertake remote service delivery are required to complete cultural awareness training with a local group to ensure relevance to the communities they will be visiting.

Culturally diverse DoT employees have participated in customer experience working groups and other process improvement committees, offering varied perspectives to ultimately benefit customers.

DoT's Driver and Vehicle Services (DVS) business unit now provides alternate options so licences are more accessible for those who experience difficulties with the mainstream process. Those with literacy issues or unable to use a computer can take paper-based or oral theory tests, or officer assisted Hazard Perception Tests (HPT); and in regional areas testing can be completed outside of DoT offices.

The Remote Services program continues improving access for those in regional communities, with June 2018 marking 10 years of crucial partnerships, including not-for-profit organisations, private industry, Aboriginal corporations and WA Police.

Through these partnerships, strategies have been devised to provide alternative channels to deliver DVS services, such as the learner's permit theory testing. This step is crucial to ensure candidates have a full understanding of traffic laws before beginning their assessment. To date 5,768 customers in regional and remote areas have successfully completed the theory test through these partnerships.

Approximately 166 visits across 62 locations undertaken in 2017-18. Through these visits:

Driver's licences were issued, reissued or transferred.

Theory tests and 404 Practical Driving Assessments were conducted.

Learner's permits were issued or reissued.

 

Some customers in remote communities are unable to provide birth certificates when applying for a driver's licence or WA Photo Card. So in August 2017, DoT teamed up with the Registry of Births, Deaths and Marriages to pilot a program allowing the agencies to verify birth details in the Goldfields.

While still primarily focused on driver and vehicle licensing, Remote Services has broadened its scope of work to include other regional and remote transport issues.

The Department supports Aboriginal businesses, such as the Kulbardi contract for supply of copy paper, envelopes, DoT business cards, office stationery and kitchen supplies. Additional information has been placed on Transporta to raise awareness of how Aboriginal businesses can be directly engaged.

DoT will continue implementing actions from the Reconciliation Action Plan 2017-19 and improve service delivery and opportunities for Aboriginal and Torres Strait Islander peoples, focusing on increasing the range of DoT services available in 2018-19.

 

Transport Annual Report

Page last updated: Mon Nov 5 2018 2:24:49 PM