COVID-19: Updates on Department of Transport services

Outcome 3: An accessible and safe transport system

DoT supported the State Government's goals of 'results-based service delivery' and 'State building - major projects' in 2018-19 by striving to achieve and exceed the three outcomes.

  Outcome-based management framework

DoT contributes to the State Government’s goals through the Outcome Based Management Framework as detailed below:

State Government Strategic Goals DoT Outcomes DoT Services
Future Jobs and Skills
Grow and diversify the economy, create jobs and support skills development.

Outcome 1.
Integrated transport systems that facilitate economic development.

Service 1: Strategic Transport Policy and Integrated Planning
Strong Communities
Safe communities and supported families.
Outcome 2.
Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers.
Service 2: Driver and Vehicle Services
Better Places
A quality environment with liveable and affordable communities and vibrant regions.
Outcome 3.
An accessible and safe transport system.
Service 3: Coastal Infrastructure
Service 4: Marine Safety
Service 5: On-demand Transport

This section of the report provides an overview of how DoT successfully delivered these services and contributed to the State Government’s goals during the reporting period.

It also includes a summary of the results of our key performance indicators (KPI) as well as information on the significant community projects and customer focused programs that were undertaken or completed in 2018-19.

  Outcome 3: Summary of results against performance targets

Summary of results against performance targets

Key effectiveness indicators 2018-19
Percentage by which the waiting time standard, for metropolitan area taxis is met. 91.4% 91.4%
Percentage of time maritime infrastructure is fit for purpose when required. 99.7% 99%
Rate of reported incidents (accidents) on the water per 10,000 registered recreational vessels. 10.9 10.8


Service 3: Coastal Infrastructure

Key efficiency indicators 2018-19
Average cost per day per maritime infrastructure asset managed. $85 $85


Service 4: Marine Safety

Key efficiency indicators 2018-19
Average cost per private recreational vessel registration. $154 $140
Cost to maintain marine pollution response preparedness per registered vessel. $31 $37


Service 5: On-demand Transport

Key efficiency indicators 2018-19
Cost of regulation per taxi plate administered. $2,032 $1,382



  • The tables are a summary of the 2018-19 DoT Key Performance Indicators (KPI). For more detailed information see the Key Performance Indicators section.
  • Targets as specified in the 2018-19 Budget Statements.
  • Efficiency KPI values are rounded to the nearest dollar.

  Service 3: Coastal Adaptation and Protection grants administered to preserve coastline

In 2018-19, DoT administered $1,056,540 in Coastal Adaptation Protection (CAP) grants to help local coastal managers preserve and sustainably manage Western Australia's coastline.

Funding was allocated to 21 coastal management projects in 16 local government authorities for construction, design, monitoring and investigation work.

This included $125,000 provided to the City of Busselton for the maintenance of Craig Street groyne and revetment in Busselton.

The City of Wanneroo received $125,000 for sand replenishment work between the dog beach and the foreshore car park at Quinns Beach in Mindarie while the City of Joondalup received $75,000 for sand bypassing between Sorrento and Hillarys beaches.

The Shire of Esperance also received $110,000 to address sand erosion along Norseman Road.

As well as administering the CAP grants program, DoT continued to provide these and other local government authorities with coastal engineering support and guidance.

In CAP grants allocated to 21 priority projects.

  Service 3: Phase 1 redevelopment of Jetty Road causeway completed as part of the Transforming Bunbury’s Waterfront project

Phase 1 works underway on the redevelopment of the Jetty Road causeway at Casuarina Boat Harbour in Bunbury.
Phase 1 works underway on the redevelopment of the Jetty Road causeway at Casuarina Boat Harbour in Bunbury.

The Transforming Bunbury’s Waterfront project, overseen by the South West Development Commission, aims to create vibrant shorelines for the local community and infrastructure to stimulate tourism and local industries.

In 2018-19 DoT continued to implement a major component of Stage 2 works for the project - the $12.3 million redevelopment of the Jetty Road causeway at Casuarina Boat Harbour.

The redevelopment is being undertaken in two main work packages.

The Phase 1 revetment works were successfully completed ahead of schedule in April 2019. Through the works, approximately 31,000 tonnes of rock were added to the structure to extend its life and improve protection during storm events.

The tender for the Phase 2 civil, services and landscaping works closed in May 2019. DoT expects to award the contract for the works, which includes upgraded services to enable future expansion of boat pens, the reconstruction of Jetty Road, increased parking, the introduction of shared paths and landscaping and the construction of a multipurpose building incorporating public toilets, in July 2019.

Onsite works are anticipated to start in the first half of 2019-20 and take 12 months to complete.

Image: Phase 1 works underway on the redevelopment of the Jetty Road causeway at Casuarina Boat Harbour in Bunbury.

  Service 3: $4.9 million jetty replacement completed at Hillarys Boat Harbour

New B and C jetties at Hillarys Boat Harbour
New B and C jetties at Hillarys Boat Harbour

In April 2019, DoT successfully completed the replacement of the ageing B and C jetties at Hillarys Boat Harbour. The $4.9 million project saw the 30-year old floating concrete jetties replaced with a new modern floating pen system. The design of the new pen system maximised the use of the available area and allowed for the construction of a new jetty, B0, which provides an additional eight pens.

Together, the new jetties provide a total of 91 pens in a mix of sizes to accommodate vessels ranging from 10 to 22 metres in length. As well as increasing the number of available pens, the new jetties improve safety and accessibility for penholders and other users and reduce ongoing maintenance costs, all of which contribute to a positive customer experience.

Image: New B and C jetties at Hillarys Boat Harbour.

  Service 3: Detailed design of $94 million Spoilbank Marina commenced

DoT continued to progress the development of the Spoilbank Marina to meet the recreational boating needs of the Port Hedland community and provide much-needed amenity for locals and tourists.

Two concept designs were finalised by DoT and presented to the Spoilbank Boating Facilities Taskforce, chaired by the Pilbara Development Commission, for consideration.

In October 2018, Cabinet endorsed a $94 million scope of works for the preferred concept design, which includes boat pens, boat launching facilities, two breakwaters and internal revetment walls and an access channel separating marina traffic from shipping activity.

The concept also features new public open spaces and improved public access, parking, toilet facilities and areas for pop-up retail stalls. Following endorsement, the Taskforce engaged DoT to provide time and cost estimates for the coastal risk mapping for the Spoilbank site as well as undertake the detailed design for the marina.

DoT commenced a range of work required to progress the detailed design including data collection, which captured the impacts of Tropical Cyclone Veronica in May, other technical investigations and studies and an assessment of the demand and requirements for boat pens.

Work will continue throughout 2019-20 to further develop the concept to a detailed design stage for consideration by the Taskforce.

  Service 3: Recreational Boating Facilities Scheme administered to improve infrastructure

DoT continued to administer the Recreational Boating Facilities Scheme (RBFS) on behalf of the State Government. The RBFS, which is primarily funded through recreational boat registration fees, aims to improve recreational boating infrastructure by providing grants to eligible authorities around the State.

In 2018-19, 13 projects with a combined grant value of $2.078 million were completed including:

  • removing the existing boat ramp, constructing a new concrete boat ramp and finger jetty at “The Elbow” Boat Ramp Collie River, Australind; upgrading the fender system at the Bundegi Boat Ramp, Exmouth;
  • design and construction of a new boat launching facility – replacing the ramp and existing finger jetty with a new jetty on the Serpentine River in Furnissdale; replacing the existing Boat Ramp with two precast ramps and a new finger jetty at Deepwater Point, Mt Pleasant, and Point Walter, Bicton; and construction of 20 boat trailer bays adjacent to the Ellis Street boat ramp in Augusta.

In May 2018, $1.5 million in RBFS funding was allocated to nine projects across the State through Round 23 of the scheme.

Million in grants for 13 projects statewide in 2018-19.

Million in RBFS funding allocated to 9 projects in May 2018 for Round 23.

  Service 3: $6 million upgrade to Two Rocks Marina continued

DoT has significantly improved infrastructure and operations at Two Rocks Marina since it assumed management responsibility of the ageing facility from a private operator in 2014.

In 2018-19, DoT continued to progress its $6 million upgrade to improve infrastructure, safety and access to bring the facility up to standard and provide a foundation for future redevelopment opportunities.

  • Major works successfully completed by May 2019 included:
  • removal of remaining abandoned vessels in the facility;
  • construction of the new floating Q jetty, providing nine additional boat pens;
  • replacement of the West-Link Jetty adjacent to the North Wharf; and
  • removal of end of life structures including the original fuel jetty.

Works will continue into 2019-20, with the demolition and replacement of the two main buildings, upgrade of the fire services supply within the harbour and the replacement of P jetty with two new floating pen sets.

These works are aligned to the Draft Master Plan, which provides an aspirational long-term vision for the future of the marina. The plan, completed in May 2019, was developed in close consultation with Two Rocks Marina Redevelopment Reference Group as well as other stakeholder and community groups.

DoT will release the plan for public comment in July 2019 to seek feedback from the wider community to ensure the future development reflects the views of those in the local area and users of the facility. Following this, it is anticipated that the Master Plan will be finalised in the second quarter of 2019-20.


  Service 3: Improving future planning for recreational boat harbours

Fremantle Fishing Boat Harbour
Fremantle Fishing Boat Harbour

In 2018-19 DoT worked closely with stakeholders to improve the future planning for recreational boat harbours under its management. DoT reviewed the connecting spaces between leasehold areas in the Fremantle Fishing Boat Harbour and defined a style guide for preferred building materials and street furniture selection.

The style guide will be applied in future maintenance and redevelopment projects and in doing so, improve the experience for businesses and visitors.

The Harbour Management Plan for Hillarys Boat Harbour identified several concerns with transport connections to the harbour and movement within this activity centre.

In response, DoT engaged with internal and external stakeholder groups to develop an Integrated Transport Strategy for the harbour to provide a strategic framework to inform future improvements.
DoT worked with the Shire of Exmouth on several initiatives to improve the functionality of the Exmouth Boat Harbour. This included co-funding road works to improve access to the harbour and the updating statutory planning processes to offer more planning certainty and streamline the planning assessment of development initiatives in the harbour.

DoT also engaged with the Bremer Bay Working Group in preparing a consensus redevelopment concept plan for the Bremer Bay Boat Harbour and related infrastructure. These upgrades are intended to facilitate potential growth in commercial, tourism and recreational activities in the area.

These planning activities ensure DoT’s recreational boat harbours continue to meet the needs of stakeholders and the wider community well into the future.

Image: Fremantle Fishing Boat Harbour.

  Service 3: Contract awarded for construction of new weir at Bandy Creek Boat Harbour

DoT continued to progress the construction of a new weir at the Bandy Creek Boat Harbour in Esperance after the current structure was significantly damaged when it was overtopped by floodwater in February 2017.

In 2018-19 DoT finalised the detailed design for the reconstruction project, obtained relevant heritage and environmental approvals and commenced a public tender process in line with the State Government’s Western Australian Industry Participation Strategy, which aims to maximise opportunities for local businesses and job seekers.

The tender process was successfully completed in June 2019, with a $4.9 million contract for the construction of the new weir awarded to a WA company.

Works will commence in September 2019 and will include:

  • construction of an elevated road platform on a new alignment;
  • construction of a new low-level weir;
  • installation of a sheet piled cut off wall below the weir, which acts as a barrier to prevent erosion of foundation material; and
  • demolition and removal of the damaged structure.

The new weir, expected to be completed in the fourth quarter of 2019-20, will be less susceptible to future damage. It will also deliver a range of community and environmental benefits including reducing sediment deposition from Bandy Creek into the boat harbour, maintaining a suitable water level in the creek to protect the Ramsar wetlands and providing an access road for pedestrians and maintenance and emergency vehicles.

  Service 3: Work commenced on Beadon Creek breakwater upgrade

Construction underway on the Beadon Creek breakwater upgrade Image courtesy of O2 Inflight
Construction underway on the Beadon Creek breakwater upgrade Image courtesy of O2 Inflight

DoT continued to progress the upgrade of the breakwater at the entrance to Beadon Creek in Onslow.

The importance of the breakwater, first constructed more than 50 years ago to train and maintain the natural entrance to the creek and navigation channel, has increased in recent years as extensive growth of the resources sector has led to greater demand for maritime facilities in the Pilbara region.

As such, DoT, in conjunction with Onslow Marine Support Base, undertook rigorous design work and physical modelling of the structure to ensure the design is optimised to deliver value for money and enhance Onslow’s capacity to service the oil and gas industry off the Pilbara coast.

Following this, a public tender process was completed and the $4.4 million contract for the upgrade, jointly funded by the State Government and the private sector, was awarded to a WA based company.

Works to rebuild the breakwater using existing and additional rock commenced in May 2019 and are expected to be completed in the second quarter of 2019-20.

As the manager of the Onslow Maritime Facility, DoT will continue working collaboratively with the private sector to deliver this significant infrastructure improvement as well as encouraging further investment in the area through the release of more land for development at the facility.

Image courtesy of O2 Inflight: Construction underway on the Beadon Creek breakwater upgrade.


  Service 4: CCTV introduced to reduce risky boating behaviour

DoT Marine Compliance Officers
DoT Marine Compliance Officers

In October 2018 DoT introduced closed circuit television at three boating hotspots on the Swan River to assist in monitoring on-water safety compliance.

Cameras were installed at the Narrows Bridge, Deepwater Point and Point Walter after a trial at the Belmont water ski area showed the technology was successful in reducing risky boating behaviour, with evidence of self-regulation, safer waterway use and a decline in non-compliance.

State-of-the-art analytics programs are used to filter footage under the $1.5 million, five-year contract which has seen the number of infringements issued at these locations increase, but importantly, few instances of repeat offending.

The most common offences detected using the footage were failure to wear a lifejacket while operating a personal water craft, speeding and operating in prohibited boating areas set aside to ensure safety of other water users such as swimmers.

Together with its existing marine safety compliance patrols, DoT will continue to use the cameras to ensure safe boating behaviour and assist in marine incident investigations where required.

Image: DoT Marine Compliance Officers.

  Service 4: North Metropolitan Aquatic Use Review successfully completed

Recreational boat users on the Swan River
Recreational boat users on the Swan River

In 2018-19 DoT completed the North Metropolitan Aquatic Use Review to ensure the safe, equitable and sustainable use of waters from Two Rocks to North Fremantle.

The review looked at the current management arrangements in place along the coastline and explored changes to maximise the amenity and future use.

Through the review process, DoT consulted with key stakeholders including local and State government authorities and aquatic use organisations as well as the wider boating community.

The review confirmed that most of the current management arrangements in place are working well. The main outcomes of the review will see the implementation of: a new closed water motorised vessel area at Marmion Beach to provide greater safety for users of a soon to be established dive trail; and reduced speed limit within Hillary’s Marina to five knots to improve overall navigational safety.

The introduction of these changes will be postponed until the dive trail at Marmion beach is established.

In 2019-20 DoT will continue its systematic review of aquatic use of waters off the WA coast with a focus on the Upper Reaches of the Swan River, Broome and Jurien Bay.

Image: Recreational boat users on the Swan River.

  Service 5: First Stage of on-demand transport reform successfully introduced

On-demand transport provider assisting passenger
On-demand transport provider assisting passenger

WA’s on-demand transport industry has faced a range of challenges in recent years prompting the most comprehensive overhaul of the taxi and on-demand transport industry in the State’s history and sparking a new era for passengers and operators.

In 2018-19, the Transport (Road Passenger Services) Act 2018 was enacted. This new, single piece of legislation establishes a level playing field whereby all drivers, vehicles and booking services operate under the same rules for the first time.

Safety has been a major focus of the reform, with clear accountability for all those operating in the industry. The legislation establishes the minimum standards of safety required of drivers, vehicles and booking services operating within the taxi, charter, tour and regular passenger transport sectors and establishes a chain of accountability for that safety.

The legislation also gives operators greater flexibility to tailor their services to meet the needs of their customers. Customers are already benefiting from the increased choice of on-demand transport providers and this will continue to grow as more innovative services come into operation.

The first stage of the on-demand transport reform commenced on 28 February 2019 and focused on the authorisation of on-demand booking services. An On-demand Booking Service is a provider who takes or communicates customer requests for an on-demand trip and connects them with a vehicle and driver. They can be traditional taxi dispatchers, luxury and bus charter services, individual drivers taking their own bookings or the newer ride-sourcing offerings that take bookings via an application (app).

From 1 April 2019, all on-demand booking services have been required to be authorised to operate legally in WA. This provides customers with confidence that the people arranging and delivering their service are of good character and have the appropriate practices in place to manage safety.

At 30 June 2019, 700 individuals and businesses held active authorisation as an On-demand Booking Service and a list of these providers is available on DoT’s website. These authorisations, as well as online transactions for booking services, passenger transport vehicles and registration and payment of the On-demand Transport Levy, were managed through $4.4 million in new information and communications technology systems delivered by DoT in 2018-19.

In June 2019 the State Government approved the latest Reform Regulations Package, paving the way for DoT to implement the second stage of the on-demand transport reform.

The second stage of the reform, commencing 2 July 2019, will focus on ensuring on-demand transport vehicles are safe and remove restrictions which will encourage innovation in the industry.

Image: On-demand transport provider assisting passenger.

  Service 5: DoT continued to support industry through transition

Million - Regional Taxi Transition Support Package.

On-demand transport providers at Optus Stadium
On-demand transport providers at Optus Stadium

In 2018-19 DoT officers met with many individuals and businesses across the State in line with its commitment to support the on-demand transport industry in transitioning to a more competitive market and ensuring operators comply with new safety standards.

DoT also administered applications for the Taxi Buyback Scheme, which aimed to allow for the transition of owned metropolitan taxi plates to an annual taxi authorisation.

Through the scheme, eligible plate owners are being offered a one-off payment based on an individual plate’s purchase price, period of plate ownership and how much the plate has earned over time.

The scheme was carefully deliberated and resulted in the most generous buyback offer in Australia. Payments to plate owners will be made in July 2019.

The scheme is funded by industry through a temporary 10% levy known as the On-demand Transport Levy. The Levy, which commenced on 1 April 2019, is payable by the On-demand Booking Service and is applied to all bookings for on-demand trips in the Perth, Mandurah and Murray areas. An exemption from the Levy is available for on-demand booking services that only take bookings for certain types of special events as well as buses and electric vehicles.

The Levy is expected to be in place for four years and collections in the first quarter of operation were in line with forecasts.

To support country taxi operators with the changes coming into effect under the second stage of the reform in 2019-20, in May 2019 the State Government committed $3.4 million in funding to the Regional Taxi Transition Support Package. Under the package eligible country taxi operators will have their On-demand Booking Service and taxi vehicle authorisation fees waived for three years as well as the ability to apply for a $10,000 subsidy per taxi-car licence, capped at 10 licences.

In 2019-20 DoT will assess applications for the subsidy received from country taxi operators for payment in October 2019.

Image: On-demand transport providers at Optus Stadium.


Transport Annual Report

Page last updated: Fri Oct 25 2019 12:24:04 PM