Outcome 3: An accessible and safe transport system

DoT supported the State Government's goals of 'results-based service delivery' and 'State building - major projects' in 2017-18 by striving to achieve and exceed the three outcomes.

  Outcome-based management framework

Under an outcome-based management framework, DoT contributes to two of the State Government's strategic goals:

State Government Strategic Goals DoT Outcomes DoT Services
Future Jobs and Skills
Grow and diversify the economy, create jobs and support skills development

Outcome 1.
Integrated transport systems that facilitate economic development

Service 1: Strategic Transport Policy and Integrated Planning
Strong Communities
Safe communities and supported families
Outcome 2.
Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers
Service 2: Driver and Vehicle Services
Better Places
A quality environment with liveable and affordable communities and vibrant regions
Outcome 3.
An accessible and safe transport system
Service 3: Coastal Infrastructure
Service 4: Marine Safety
Service 5: On-demand Transport

  Outcome 3: Summary of results against performance targets

Summary of results against performance targets

Key effectiveness indicators 2017-18
Percentage by which the waiting time standard, for metropolitan area taxis is met. 91% 91.7%
Percentage of time maritime infrastructure is fit for purpose when required. 99.7% 99.8%
Rate of reported incidents (accidents) on the water per 100 commercial vessels surveyed. 4.4 4
Rate of reported incidents (accidents) on the water per 10,000 registered recreational vessels. 11.1 9.9


Service 3: Coastal Infrastructure

Key efficiency indicators 2017-18
Average cost per day per maritime infrastructure asset managed. $81 $81


Service 4: Marine Safety

Key efficiency indicators 2017-18
Average survey cost per commercial vessel. $2,322 $1,202
Average cost per private recreational vessel registration. $150 $140
Cost to maintain marine pollution response preparedness per registered vessel. $30 $31


Service 5: On-demand Transport

Key efficiency indicators 2017-18
Cost of regulation per taxi plate administered. $2,141 $1,669



  • The tables are a summary of the 2017-18 DoT Key Performance Indicators (KPI). For more detailed information see the Key Performance Indicators section.
  • Targets as specified in the 2017-18 Budget Statements.
  • Efficiency KPI values are rounded to the nearest dollar.

  Service 3: Exmouth Boat Harbour upgrade completed

The Exmouth Boat Harbour upgrade was successfully completed in August 2017 and officially opened by the Minister for Transport in January 2018. The $21.1 million project extended the existing wharf by 88 metres to accommodate a heavy lift facility, which now provides better access for loading and unloading vessels. Trawler pens were successfully relocated and upgraded and the adjacent southern breakwater was raised to provide increased protection for the boat harbour.

Supporting landside infrastructure upgrades were also completed including upgrading the harbour access road, installing services to future lease lots and providing a dedicated fuel farm area near new fire fighting facilities.

The upgrade attracted private sector investment to lease land from DoT to develop a $4.6 million boat repair facility at the harbour. The facility includes a 320 tonne capacity marine travel lift, offering much-needed large boat repair capability in the region.

With this significant upgrade now complete, the harbour is well equipped to meet growing demand from recreational and commercial users in the region and the expanded infrastructure will provide Exmouth and the wider Gascoyne region increased capacity and efficiency as a service and support centre for the oil and gas sector.

Million in project funding extended the wharf by 88 metres.

  Service 3: Beadon Creek Maritime Facility upgrade completed

Image of Beadon Creek development
Image of Beadon Creek development

In 2017-18 DoT completed the fifth and final stage of improvements to the Beadon Creek maritime facility in Onslow.

Works included the construction of a new turning circle and fuel access road as well as drainage improvements. The turning circle and fuel access road facilitate the turnaround of large trucks, including those transporting bulk fuel to the facility, making these movements safer. This also ensures the new drainage system mitigates surface runoff into lessee sites following large rain events, minimising disruption to harbour activities.

A new access road was also constructed to the north of the facility to encourage lessee development in previously under-utilised harbour land. This, together with the provision of essential services such as power, water and drainage improvements, has already proved successful in attracting private sector investment, with DoT recently leasing parcels of land to facilitate the construction of a logistics supply base.

The works complete the upgrade to the facility which has been delivered over the past five years and has included road resurfacing, the construction of a DoT harbour office, installation of CCTV and major power and services upgrades.

  Service 3: New Management Plan for Hillarys Boat Harbour endorsed

Image of Hillarys Marina
Image of Hillarys Marina

In May 2018 the Western Australian Planning Commission endorsed DoT's new Management Plan for Hillarys Boat Harbour. The plan, which replaces the previous structure plan that has been in place since 2004, sets clear direction for the use, development and ongoing management of the harbour.

The plan supports and allows for a more simplified, streamlined and flexible development approvals process. It is intended to be sufficiently robust to provide stakeholders with certainty and consistency in decision-making processes while offering flexibility to ensure it remains current as development practices and technology evolves.

Ultimately, the plan will ensure that under DoT's management the harbour continues to be an important centre of activity for maritime recreation and commerce in Western Australia.

  Service 3: Online Pen Management System introduced

In July 2017, DoT successfully introduced an online Pen Management System to assist in streamlining the management of 1,500 mooring and pen facilities across Western Australia.

The secure system allows customers to make payments and update their information online, offering them greater convenience and choice. The system also provides DoT with greater oversight in administering vessel accommodation and other revenue collections.

Mooring and pen facilities across Western Australia.

  Service 3: Recreational Boating Facilities Scheme administered to improve infrastructure

DoT continued to administer the Recreational Boating Facilities Scheme (RBFS) on behalf of the State Government. The RBFS, which is primarily funded through recreational boat registration fees, aims to improve recreational boating infrastructure by providing grants to eligible authorities around the State.

In 2017-18, 17 projects with a combined grant value of $2.255 million were completed including:

  • Replacing the existing boat ramp, constructing two new finger jetties and completing lighting works at Lily Creek, Kununurra.
  • Constructing a new finger jetty at Guilderton Foreshore Boat Ramp, Gingin.
  • Upgrading the vehicle and trailer parking at the overflow trailer parking area at Woodman Point Boat Ramp, Jervoise Bay.
  • Replacing the existing fixed timber jetty with a floating jetty at Mandjar Bay, Mandurah.
  • Reconstructing and upgrading the boat ramp parking area and stormwater drainage at Eaton Foreshore Boat Ramp, Dardanup.

In May 2018, $1.5 million in RBFS funding was allocated to nine projects across the State through Round 23 of the scheme.

Million in grants for 17 projects statewide in 2017-18.

Million in RBFS funding allocated to 9 projects in May 2018 for Round 23.

  Service 3: Coastal Adaptation and Protection grants administered to preserve coastline

In 2017-18, DoT administered $756,540 in Coastal Adaptation Protection (CAP) grants to help local coastal managers preserve and sustainably manage Western Australia's coastline.

Funding was allocated to 10 priority coastal adaptation projects in nine local government authorities for construction, design, monitoring and investigation work.

This included $299,212 provided to the City of Wanneroo for the construction of a 60 metre rock groyne at Quinns Beach and $125,000 to reinstate safe beach access near Sovereign Drive at Two Rocks.

The Shire of Esperance received $85,000 to address sand erosion along Norseman Road and the Shire of Shark Bay will assess coastal hazards with a $15,000 grant.

As well as administering the CAP grants program, DoT continued to provide these and other local government authorities with coastal engineering support and guidance.

In CAP grants allocated to 10 priority projects.

  Service 4: Maritime Environmental Emergency Response tested

Image of MEER team on beach
Image of MEER team on beach

During 2017-18, DoT continued to enhance its capability to lead an effective response to a major maritime environmental emergency. In September 2017, this capability was tested during the largest and most complex Maritime Environmental Emergency Response (MEER) exercise ever conducted in Australia - Exercise Ningaloo Challenge.

Exercise Ningaloo Challenge was a four-day scenario that involved a loss of well control at an offshore petroleum facility in Commonwealth waters north of Exmouth. The exercise scenario simulated the oil entering State waters on the second day of the exercise and impacting the mainland shore on day four. Over 350 participants from over 35 organisations conducted response activities in real time in Canberra, Perth, Fremantle and Exmouth.

The first three days of the exercise focused on establishing incident control arrangements, incident action plans and mobilisation of response assets to Exmouth for response activities in both Commonwealth and State waters. On the fourth and final day various Strike Teams were deployed into the field.

The offshore petroleum activity incident that unfolded in the scenario required a simultaneous and coordinated response in both Commonwealth and State waters by two jurisdictional authorities and two control agencies. This enabled comprehensive testing of both State and national response arrangements and the DoT Industry Guidance Note for a cross jurisdictional 'Level 3 Marine Oil Pollution' incident and facilitated effective collaboration between the Commonwealth and State Governments as well as the petroleum industry.

The exercise was successful in testing these arrangements, providing responders with valuable experience and identifying further improvements required in preparation for the State MEER exercise scheduled for November 2018.

As the Hazard Management Agency for Maritime Environmental Emergencies, DoT remains committed to working with key stakeholders to prevent, prepare for, respond to and recover from a maritime environmental emergency.

  Service 5: New direction for on-demand transport industry

Image of Perth city taxi rank
Image of Perth city taxi rank

In November 2017, the State Government announced a new direction for Western Australia's on-demand transport industry, following initial reforms introduced in July 2016. The proposed changes will see further deregulation of Perth and regional taxi and charter services to create a fairer system that promotes innovation and competition to deliver a customer-focused on-demand transport industry.

In 2017-18, DoT continued drafting the Transport (Road Passenger Services) Bill 2018. This new, single piece of legislation, anticipated to be introduced to Parliament in late 2018, will set the minimum standards of safety required of drivers, vehicles and booking services operating within the taxi, charter, tour and regular passenger transport sectors and establish a chain of accountability for that safety.

The Act will cover on-demand transport services provided by taxi and charter vehicles, where the customer determines the route and time for the paid journey, together with traditional regular passenger and tourist passenger transport services that run to the provider's timetable and route. For the first time, individuals and companies that take bookings for an on-demand trip from a customer, and arrange a driver and vehicle to service that trip, will be required to be authorised as an on-demand booking service.

To support the Perth taxi sector to move to a more competitive market, a buy-back of owned Perth taxi plates is proposed. The buy-back scheme will be funded by a levy on taxi and charter passenger fares starting or finishing in a defined Perth and Peel area, in vehicles with 12 or less passenger seats. The scheme will allow Perth taxi vehicles to transition to an annual vehicle authorisation system, similar to that already in place for country taxi-cars and charter vehicles.

DoT will continue to work closely with industry and other stakeholders to progress the legislation and buy-back scheme in 2018-19.

  Service 5: Transition Assistance Package delivered to assist taxi plate owners

As part of the initial on-demand transport industry reforms that took effect from July 2016, a $27.5 million Transition Assistance Package was provided to assist taxi plate owners to transition to the new operating environment. The assistance package consisted of a $20 million Transition Adjustment Assistance Grant, a $6 million Hardship Fund and $1.5 million for business innovation assistance.

In 2017-18, all Transition Adjustment Assistance Grant payments of $20,000 for conventional plates and $6,000 for restricted plates were finalised and paid to eligible applicants.

Applications to access funds from the Taxi Plate Owners' Hardship Fund closed to new applicants in November 2017. An independent organisation was appointed to assess the 147 applications received on a case-by-case basis with recommendations provided to the Minister for Transport. As a result, more than $5.6 million, or an average of almost $67,300 per recipient, was paid to 84 eligible owners.

One and a half million dollars in Transition Assistance Package funding was committed to the Small Business Development Corporation from 2016-2018, to provide customised business improvement services to taxi plate owners to support them while transitioning to new market conditions. DoT has worked closely with the Corporation to assist in understanding the reform and the opportunities it presents for innovation in the on-demand transport industry.

Million was paid to 84 eligible owners.

  Service 5: Multi-purpose taxi services improved for people with disability

DoT recognises the important role wheelchair accessible Multi-Purpose Taxi (MPT) services play in providing a safe and reliable transport system for Western Australians with a disability.

In 2016 DoT appointed a dedicated MPT dispatch service for the delivery of wheelchair accessible taxi services in the Perth metropolitan area. With the majority of MPT operators in Perth now affiliated with this dispatch service and the MPT fleet increasing steadily, the availability and reliability of on-demand transport for people requiring wheelchair access has improved significantly.

To meet increased demand for these services, DoT released an additional 14 MPT government lease plates through an expression of interest process in 2017-18. There are now more than 100 MPTs operating in the Perth metropolitan area and 38 across regional Western Australia.

DoT is committed to introducing further measures to improve these services through the reforms to Western Australia's on-demand transport industry. To achieve this, DoT will continue to develop an accessible on-demand transport strategy which will provide a consistent approach to accessible on-demand transport across the State and ensure ongoing support in regional areas.

MPTs operating in the Perth metropolitan area.

MPTs operating across regional Western Australia.


Transport Annual Report

Page last updated: Fri Sep 21 2018 11:24:47 AM