Shared responsibilities with other agencies
In May 2019 the State Government announced the $6.9 million Service Western Australia (ServiceWA) pilot which will transform the way government delivers services to the community.
The cross-government reform is being delivered by DoT and the Departments of the Premier and Cabinet and Finance to provide customers with a single point of contact for 85 everyday services at a Bunbury pilot site and via an online portal.
Bringing together these services, currently delivered across five agencies including DoT, the Departments of Justice, Communities, Primary Industries and Regional Development and the Western Australia Police, will create a ‘one-stop-shop’ that will reduce time and frustration in accessing both face-to-face and online services.
DoT is responsible for the delivery of the face-to-face component of ServiceWA and in 2019-20 will commence developing basic system inter-connectivity for participating agencies as well as updating its Bunbury centre and undertaking recruitment and training activities to facilitate the new service delivery model.
DoT will also work closely with the Department of the Premier and Cabinet as it leads the online component and the Department of Finance which will oversee the centralisation of services from a whole-of-government perspective.
It is anticipated that the ServiceWA pilot will launch at the Bunbury centre in early 2020-21.
Linking DoTDirect to recreational fishing licences
DoT worked collaboratively with the Department of Primary Industries and Regional Development (DPIRD) in 2018-19 to enable customers to complete a range of transactions relating to their recreational fishing licences using DoTDirect.
This flagship project, successfully completed in January 2019, has improved the customer experience by providing a single point of contact for cross-government services and a range of other benefits.
The service, managed under a memorandum of understanding between DoT and DPIRD, has been well-received by customers with almost 15,000 recreational fishing licences now linked to a DoTDirect account.
DoT will continue to work with DPIRD to undertake system support and maintenance as well as define future enhancements.
Providing a shared IT service
In 2018-19, DoT continued to maintain a shared information and communications technology infrastructure service with the Department of Planning Lands and Heritage.
This shared arrangement was managed through a service level agreement and continued to realise economies of scale and cost neutrality for the State Government.
Under the agreement, DoT provided operational support as well as project delivery for the planning systems including the maintenance of software, hardware, disaster recovery systems and plans and system security.
Supporting a safe and efficient transport system in the Indian Ocean Territories
DoT continued to provide transport services to the Indian Ocean Territories (IOT) under a service level agreement between the Minister for Transport and the Commonwealth Government.
Through this agreement, DoT supports the delivery of a safe, efficient, effective and equitable transport system in the IOT of Christmas Island and the Cocos (Keeling) Islands with the Commonwealth meeting all the costs of the services provided by DoT.
In 2018-19 DoT officers travelled to Christmas Island and the Cocos (Keeling) Islands to train local agents in the use of its Knowledge Management System. This ensured agents had local access to the same information as DoT employees, improving the quality and timeliness of the service provided to customers.
DoT also continued to meet regularly with Commonwealth Government officers to discuss operational matters and develop a work plan for the delivery of an expanded range of services.
Planning the Ocean Reef Marina project
In 2018-19 DoT worked with LandCorp to assist with the planning for the implementation of the Ocean Reef Marina project. The development of the marina aims to cater for the significant demand for boating facilities in Perth’s northern suburbs and transform the existing facility into a world-class waterfront precinct.
The project program is targeting on-site construction to commence in late 2020.
Delivering the Transforming Bunbury's Waterfront project
DoT continued to work closely with the South West Development Commission, LandCorp,the City of Bunbury, the Department of Planning, Lands and Heritage, and the Southern Ports Authority to deliver the Transforming Bunbury’s Waterfront (TBW) project. The project, overseen by the Bunbury Development Committee, aims to create vibrant shorelines for the community and infrastructure to stimulate thriving marine and tourism industries.
DoT is responsible for delivering a major component of the Stage 2 works for the project – the $12.3 million redevelopment of the Jetty Road causeway at Casuarina Boat Harbour. A redevelopment update can be found in the Report on Operations.
LandCorp has secured $4.8 million in State Government funding to develop the business case for Stage 3 of the TBW project. In 2018-19 DoT worked closely with LandCorp to deliver related maritime consultancy works including staging plans and costings.
DoT also continued to assist the South West Development Commission, LandCorp and the Bunbury Development Committee with planning for new maritime facilities in Koombana Bay.
Planning improved maritime facilities in Broome
In 2018-19 DoT worked closely with the Shire of Broome to progress the following two projects to improve boating facilities in Broome.
Planning for a new Broome Boating Facility
In 2018-19, DoT continued to work closely with the Broome Boat Harbour Advisory Group. This Group is chaired by the Shire of Broome and includes representatives from DoT, Nyamba Buru Yawuru Ltd, Kimberley Development Commission, Kimberley Ports Authority and the local community.
DoT is responsible for providing technical advice and coordinating a number of engineering and environmental consultancies to progress the planning and investigations for development of a concept design for a new boating facility.
DoT is administering the $1 million in State Government funding for the planning program that will inform a business case for the new facility.
Improving boating facilities at Town Beach
In 2018-19 DoT administered the $6.74 million in State Government funding allocated to the Shire of Broome for upgrades to Broome boating facilities. These upgrades, aimed at improving access and safety, included construction of the Town Beach revetment wall, a boat trailer carpark and road works. The remaining projects to deliver ablutions and the Town Beach Jetty are being progressed.
Managing coastal erosion
In 2018-19, DoT continued to actively participate in the Coastal Management Advisory Group (CMAG). The CMAG is an interagency working group chaired by the Department for Planning, Lands and Heritage that provides advice and oversees a whole-of-government approach to the management of coastal erosion and inundation consistent with the State Planning Policy No. 2.6 State Coastal Planning Policy.
Its key outcomes are to provide assessment and planning advice on existing erosion hotspots and high risk areas, and develop a strategy for community education and awareness-raising around coastal hazard risk management and adaptation planning.
The group has membership from a number of State Government agencies with roles in coastal environmental management and planning.
Effectively managing maritime environmental emergencies
DoT is the appointed Hazard Management Agency (HMA) for maritime transport emergencies and marine oil pollution incidents under the State Emergency Management Regulations 2005. Collectively these two hazards are referred to as maritime environmental emergencies.
In 2018-19, DoT continued to work in collaboration with a diverse range of agencies to prevent, prepare, respond and recover from a maritime environmental emergency.
These agencies included the Australian Maritime Safety Authority, Port Authorities, Department of Fire and Emergency Services, Department of Biodiversity, Conservation & Attractions and petroleum titleholders.
DoT also significantly progressed initiatives aimed at enhancing its readiness and capability to adequately respond to a maritime environmental emergency to minimise impacts of such an incident on the State. This capability was tested in January 2019, when DoT, in partnership with Fremantle Port Authority, successfully responded to a Level 2 oil spill incident in the Fremantle Harbour.