Significant issues impacting the agency

Find out about the significant social and economic issues impacting the agency including shifting consumer expectations, increasing demand and population growth.

  Issues in detail

Image of Perth CBD - St Georges Terrace - intersection

Rapid population growth over the last decade has increased travel demand and congestion on Perth's transport networks at peak times, costing an estimated $2.6 billion annually in additional travel time, vehicle operation and pollution costs.

DoT is committed to working with Transport Portfolio partners PTA and Main Roads to manage congestion as the population continues to grow. DoT will achieve this by embracing a range of innovative transport solutions and initiatives that manage traffic growth and optimise the use of Perth's transport networks.

Transport @ 3.5 Million: Perth and Peel Transport Plan for 3.5 Million People and Beyond identified long-term infrastructure requirements, network optimisation strategies and travel demand management strategies needed to keep Perth moving as it grows towards a population of 3.5 million people.

Given a significant increase in cycling numbers well above the rate of population, a key objective of Transport @3.5 Million, as well as the Central Area Transport Plan 2025 and The Western Australian Bicycle Network Plan 2014-2031, is to identify projects and programs to support the increased use of cycling as a transport mode.

DoT continued to invest in cycling infrastructure with $13 million allocated to improving and extending Western Australia's cycling network in 2016-17. Within this allocation, DoT's Safe Active Streets program continued to contribute to safe and comfortable cycling environments and funded bike boulevards projects in the Cities of Vincent, Bayswater and Belmont.

Demand for coastal infrastructure also continues to grow in both metropolitan and regional areas. In 2016-17, DoT addressed the need for new and improved facilities with the $6.8 million Denham foreshore redevelopment completed and the $20.146 million Exmouth Boat Harbour scheduled for completion in August 2017. These funded projects will enhance business opportunities associated with the fishing and resources sectors and support the development of marine tourism and recreational activities.

Population growth has increased community demand for transport infrastructure as well as the need for convenient access to DoT's information and services, particularly driver and vehicle services.

DoT continued planning to relocate its Midland and Willagee Driver and Vehicle Services centres to alternative sites. The new sites are being designed to provide customers with easy access to DoT's services and improve their overall experience.

DoT continued to provide customers with access to vehicle inspections and over the counter driver and vehicle licensing transactions through its network of service delivery partners. DoT's robust governance and compliance programs to ensure safe drivers and safe vehicles were strengthened by moving from traditional paper-based or spread sheet analysis to a modern risk management discipline utilising specialised software.

DoT continued to digitise more transactions in 2016-17, making it quicker and easier for customers to complete transactions online and continued to develop more effective contact centre solutions to support the growing number of customers seeking to use this channel of contact.

The use of mobile tablets for Practical Driving Assessments was successfully trialled. This technology has reduced wait times for drivers following their assessment and has also helped to identify trends where key driver behaviour needs to be improved and targeted through further education.

In the on-demand transport industry, changing consumer expectations, technological advances and the emergence of new providers have driven the need for reform of Western Australia's existing system.

Following extensive consultation, DoT rolled out the first tranche of on-demand transport industry reforms in July 2016. The second tranche of the reforms, which aim to reduce red tape, create a level playing field that continues to provide safe and reliable service for consumers and drivers, will involve a range of legislative changes that were progressed by DoT in 2016-17.


Transport Annual Report

Page last updated: Wed Oct 4 2017 11:47:58 AM