Contact On-demand Transport

Please contact On-demand Transport for any questions, issues, complaints or feedback regarding on-demand transport vehicles.

  On-demand transport contacts

If you have any issues or concerns with regards to taxis or charter (omnibus) vehicles, please contact us.

General feedback can be provided through the Department's General feedback, compliments and complaints online form.

If you have a hearing or speech impairment contact the National Relay Service on 13 36 77 and quote the On-demand Transport telephone number.

National Relay Service logo

Service Type Suburb Business Name Phone number Phone number (secondary) Fax Pre-booking required Business Hours Email Street address Postal address Business Type Comments
On-demand Transport contact East Perth Omnibus, charter vehicle licences (On-demand) 1300 660 147 (08) 9218 3661 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Pensioner free trip scheme (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Regular Passenger Transport, RPT (On-demand) 1300 660 147 (08) 9218 3661 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Student travel subsidies (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Taxi compliance (On-demand) 1300 660 147 (08) 9218 3661 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Taxi lease plates (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Taxi Users' Subsidy Scheme, TUSS (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport

  Handling of complaints - where to direct your complaint

Complaints handled by the Department of Transport

The Department of Transport handles complaints against drivers, passengers or operators in the on-demand transport industry i.e. taxi drivers, operators and passengers, where the complaint relates to possible offences under sections of the following legislation:

  • Taxi Act 1994.
  • Transport Co-ordination Act 1966.
  • Taxi Regulations 1995.

Complaints where a criminal offence has occurred

Complaints where a criminal offence has occurred must be reported to WA Police. If required, DoT will assist with the police investigation.

Complaints about lost property or failure to pick up passenger

Complaints about lost property or failure to pick up a passenger should be referred to the taxi or charter (omnibus) company directly.

Complaints about a Department of Transport staff member

Complaints against a Department of Transport staff member can be submitted online via the General feedback, compliments and complaints form.

Opens in a new window Western Australian Police

  Making a complaint about taxi or charter services

If you are dissatisfied with your taxi or charter driver, company, or the service provided and wish to make a complaint, the on-demand transport industry encourages you to do so.

On-demand transport (taxi or charter) companies must follow a formal complaints process which is monitored by DoT.

Your complaint will be investigated and preventative action will be taken to ensure the problem does not reoccur.

How do I make a complaint?

If your complaint is about a taxi driver or charter operator, please refer to the related service provider or contact the operator directly.

If you are unhappy with their response, you can escalate your complaint to DoT.

Escalating a complaint

If your complaint is of a very serious nature, or you are not happy with the handling of your complaint by a driver, company or operator, please complete the General feedback, compliments and complaints form.

  How incidents are handled

As part of the broader strategy to promote voluntary compliance with legislative requirements, DoT works proactively with industry and the community to increase awareness and to develop an understanding of how to comply. A key part of this is receiving incident reports from the public which are then used to inform specific or general education and compliance activities, or to take action against individuals or companies that may have committed an offence.

DoT must make appropriate choices as to where we can best apply our resources to improve public safety. For this reason, we apply a risk management approach to our response to received Incident Reports. After receiving your Incident Report DoT will assess it against current risk priorities. The Incident Report will either be:

  • Escalated to an investigation and allocated to an investigating Officer; or
  • Recorded as intelligence and used to inform DoT's future education and compliance activities.

If further details are needed to clarify the Incident Report or to assist with an investigation an Officer will contact you.

The time to handle a complaint will vary, depending on its complexity. However, most are resolved within five (5) working days.

 

Page last updated: Wed Jul 19 2017 7:12:31 AM