Driver safety and rights

Your safety and rights as a driver are very important. Find out about protection from infection and your options to refuse service to a passenger.

  Refusal of service to a passenger

Drivers also have certain rights, which at times may result in a service being refused to passengers.

Reasons a driver can refuse a passenger

The driver can refuse a passenger if:

  • There is a possibility that the vehicle may be soiled.
  • The passenger is abusive or aggressive.
  • The passenger is under the influence of alcohol or drugs, to such an extent that he or she is likely to soil the vehicle, become abusive or aggressive.
  • The driver has reasonable grounds to believe the passenger will evade or attempt to evade the payment of a fare.
  • The driver requires the passenger to pay a deposit, and the passenger does not pay it.
  • The passenger smokes inside the vehicle.

Leaving the vehicle

When requested to leave a vehicle by the driver, all passengers should do so respectfully and report any concerns directly with the booking services or app used to make the booking.

Soiled vehicle

In the event the vehicle is soiled or damaged by a passenger, the driver has the right to issue fees for cleaning and/or damages.

  Rights of appeal

The Department of Transport is committed to fairness and transparency.

As an on-demand transport operator you may from time to time be subject to decisions by Departmental staff that you disagree with.

You are entitled to have a decision reviewed or appealed. This may include a decision to issue an infringement or cancel a driver's licence.

For further assistance, please contact the Department of Transport's On-demand Transport.

  Make a complaint

Please refer to the Feedback and complaints page for types of complaints and how to lodge them.

 

Page last updated: Fri May 19 2017 8:32:07 AM