Customer online experience
The DoT online experience
Following months of planning, consultation and customer research, the revised DoT website went live in July 2013.
The website has been designed to be more customer centric, meaning the changes we've made will help you find the information you need and perform transactions in a more efficient way.
Functionality of the website includes improving accessibility standards as well as usability for people using mobile devices. When viewing the website on any mobile device (e.g. tablet or mobile phone) the website changes automatically, making it much easier for you to interact with the information you need.
Based on research results the revised design is cleaner, more stylish and less cluttered, with simpler navigation and more promotional spaces allowing us to share with you services and tools as they become available.
The design of the website includes changes to how information is presented, making it easier to view what you need without being overwhelmed with vast amounts of content. This is achieved through the use of cascading content sections – you have the power to open and close each parcel of information.
In order to make accessing information quicker the design includes mega menus via the main tabs for each service of the DoT. These menu tabs show all the main topics within each section along with main contact information and access to DoTDirect tools.
These are just the first of the changes. This body of works is not just a one-off project, it is a long term strategy that will continue to improve the way the DoT interacts with you, our customers, and presents information in a way that is compatible with technology now and in to the future.
Six major benefits
Benefits of the revised design include:
- Simpler design and navigation making it easier for you to find what you are looking for.
- More advertising space for campaigns and services – we can keep you up to date with new services and tools.
- A fully responsive mobile compatible website which can be viewed across all smart technology (iPads, mobile devices and Android).
- A wider screen design for desktop computers.
- A customer centric focus.
- One simple striking colour to unite all sections of DoT
Accessibility - why our website needs to be accessible
To successfully meet the needs of the users of our web site, we need to cater for people who:
- Are not able to see, hear, move, or may not be able to process some types of information easily or at all.
- Have difficulty reading or comprehending text.
- Do not have, or are not able to use a keyboard or mouse.
- Have a text-only screen.
- Have a slow internet connection; a common problem in rural and regional Western Australia.
- Access information using a small screen, such as a mobile phone or a hand-held device.
- Do not speak or reliably understand the language in which the document is written.
- Are in a situation where their eyes, ears, or hands are busy or interfered with (e.g. working in a loud environment).
- Have an early version of a web browser.
Further information on the accessibility guidelines which this web site adheres to can be found on the Public Sector Commission website.
Request content in other formats
Please email email@example.com and include the address of the page you would like and your recommended document format.
|Public Sector Commission (PSC)|
|World Wide Web Consortium (W3C): Web Accessibility Initiative (WAI)|
Copyright and trademarks
Western Australian Government materials; including website pages, documents and online graphics, audio and video, are protected by copyright law.
Copyright of Western Australian Government materials resides with the State of Western Australia. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any commercial purposes whatsoever without prior written permission of the State of Western Australia.
Currency of information
The material contained in this site includes the date of the most recent modification on the bottom of each page. The functionality and continuance of links are checked at least every six months. The content of linked websites is reviewed at least every six months.
The West Australian Government supports the development of the online community and provides this website to assist in the exchange of information within that community.
The Department makes this material and services available on the understanding that users exercise their own skill and care with respect to its use. Changes in circumstances after a document or material is placed on the Department's pages or the information is made available may impact on the accuracy of the information. Before relying on the material users should carefully evaluate the accuracy, completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances.
The material at this site may include views or recommendations of third parties, which do not necessarily reflect the views of the Department and the State of Western Australia or indicate its commitment to a particular course of action.
By accessing information at or through this site each user waives and releases the Department, the State of Western Australia, and their respective officers, employees, and agents to the full extent permitted by law from any and all claims (including claims in negligence) relating to the usage of the material made available through the website, including in regards to any omission and/or errors. In no event shall the Department, the State of Western Australia, or its respective officers, employees or agents be liable for any incident or consequential damages resulting from use of, or reliance on the material.
Where this website includes material customised for download by you, it is provided without charge. Although we have made every effort to ensure that the material provided in the download is complete, current, reliable, free from error and virus contamination, we do not warrant or make any representation about the accuracy, adequacy or completeness of the information or whether the download has been corrupted or tainted by viruses. We do, however, welcome feedback from you about downloads.
The information contained in this Website is only to be displayed in full screen format (not framed) unless permission has been obtained from the webmaster. No liability is accepted for any information or services that may appear in any other format.
When you look at this website, our web server makes a record of your visit and logs the following information for statistical purposes:
- The user's server address.
- The user's top level domain name (eg. .com, .gov, .au, .uk etc.).
- The date and time of the visit to the site.
- The pages accessed and documents downloaded.
- The previous site visited.
- The type of browser used.
This information about your use is only analysed on a bulk basis for broad demographic content. Individual use is not analysed.
If you use the website to complete an online application form, we will only collect the information contained in that application form if you submit the form to us. If you log out of the website or cancel the application prior to submitting the form, the information you had entered will be automatically deleted.
Limitation of liability
Subject to any responsibilities implied by law that cannot be excluded, neither the Department, the West Australian government, its officers, employees or agents, are liable to you for any loss, damage, claims, liabilities, expenses (including without limitation on legal costs and settlement costs) whatsoever arising out of or attributable to any content services or other material on this website whether in contract, tort (including negligence), statute or otherwise.
If the law implies any condition or warranty liability for breach of which cannot be excluded, liability is where applicable, at the Department's exclusive option to:
- The supply of the goods and services again.
- The repair of the goods.
- The payment of the cost of having the goods or services resupplied or repaired.
Links from this website
This website includes links to other websites operated by other government bodies, non-government organisations and individuals.
These linked sites will have their own terms and conditions of use and you should familiarise yourself with these. Linked websites are provided as part of the government's commitment to online initiatives. Neither this site nor the West Australian government makes any warranty or representation about any linked sites nor can any responsibility or liability be accepted for any loss or damage which may arise as a result of accessing or using any material which may appear at a linked site.
Links to other websites are provided for your assistance but do not constitute an endorsement or sponsorship of the practices, views or information contained at any linked site. In the same manner, the absence of a link from this website to any other website should not be treated as an absence of endorsement or support for the operator or content of that website.
If you wish to request a link from this website to your website, you should contact the webmaster.
Links to this website
As a general principle, the West Australian Government encourages links to its websites, however it reserves the right to bar links in the event that they are provided in a manner which is incompatible with the workings of a democratic, diverse and tolerant community or if it considers, in its absolute discretion, that any link is inappropriate.
When you use this website, you consent to the Department's use of any information provided by you such as your company name, current e-mail address and phone number for the purposes outlined below.
We will only record your e-mail address if you send us a message. Your e-mail address will only be used for the purpose for which you have provided it and it will not be added to a mailing list or used for any other purpose without your consent.
We will not use or disclose information collected about you other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under any law, or a purpose otherwise authorised by you.
You can request access to the information we have collected from you if you have any concerns about the accuracy or extent of that information.
If you tell us you do not wish to have your personal information used for a particular purpose, we will respect your wishes.
The Western Australian Government is committed to the accessibility and exchange of information and the processes of public consultation and debate. The challenge for Government is to ensure that we keep pace with the changes and ensure that all people have access to the benefits being presented by the Internet. The State Government's electronic service delivery program is integrated into general government policy. The message is the Internet is for everyone. This website and any linked websites are presented to you in the context of this approach.
Your use of this Department website, including any of the content or materials on it is governed by these terms and conditions. In addition to these terms, there may also be additional terms that govern your use of or access to specific parts or sections of this website in which case those specific terms will apply to your activities at those locations in addition to these terms.
Your use of this site signifies your acknowledgement and acceptance of these terms and conditions.
We make every effort to ensure that all material on this website is free from error. However, we do not warrant the accuracy, adequacy or completeness of any material on this web site.
All information is subject to change without notice.
Before relying on or acting on material in this website you should seek independent advice.
We do not guarantee that material on this site or any linked site will be free from viruses or that access to this site will be uninterrupted.
Java script and other programming languages
Tools to aid viewing web documents
Some of the publications, forms and documents on our web site require specific software. To access these files, you may need to download and install new software on your computer. The following software should be offered free-of-charge.
The Transport web site supports a number of commonly used web browsers. If you would like to upgrade your web browser to the latest version, or change to another web browser, please use the following links.
Transport is not responsible for external links and is unable to offer software or computer support.
Browsers - how to make our website work for you
It may be possible to change your web browser settings in order to better view web pages. You may be able to change font sizes, colours and behaviours.
Supported web browsers:
- Firefox (version 21 and above).
- Internet Explorer (version 8 and above).
- Safari (for Mac).
We do not support Safari for Windows.
The following links offer instructions on how to set various options with commonly used web browsers.
Transport is not responsible for external links and is unable to offer software or computer support.
Translate this site [© Google]
Please use the following links to translate the Transport website via the Google web page translation tool. Transport is not responsible for the effectiveness of the Google translation tool.
Some content may not be translated.