Remote and mobile services

Transcript

[Music: Acoustic Guitar Country Folk-12465-RFR. TimCat]

[Visual: An aerial view of a vehicle driving into a remote, regional community in Western Australia, cutting to a view from inside the vehicle looking at the driver and road ahead; a place sign reading ‘Djarindjin Community. Administration Office. 300 metres; and an aerial view of the two people walking from their vehicle into the building]

John: We provide the services of a mobile Department of Transport office.

[Text on screen: John Hill, Remote Services Officer, Kimberley Region]

Visual: The camera cuts between John Hill talking to camera and other Remote Service Officers moving between their vehicles and buildings to provide mobile services.]

John: There are a lot of remote Aboriginal communities in the Kimberley and it's not easy for them to get service, like people in Broome can just come to the Department of Transport office, in remote communities that's not possible so we travel out to them and hopefully service them in the way they wish to be serviced. 

[Text on screen: Lyndsay Richardson, Remote Services Officer Kimberley Region.]

[Visual: The camera cuts between Lyndsay talking to camera, taking a photo of a community member, a community member filling out a form, and Lyndsay talking to customers at an outside table.]

Lyndsay: We do the exact same thing as we do in the office, so we get a lot of photo cards for their ID. We do a lot of learner's permits, logbooks and we do a fair bit of driving tests as well. 

[Text on screen: Monica Dickerson, Remote and Mobile Services Coordinator.]

[Visual: The camera cuts between Monica talking to camera, a colourful hand painted sign reading ‘Welcome to Beagle Bay, Wambarinjin Walbaju’, a vehicle travelling on a dirt road into a remote community and some regional landscape.]

Monica: One of the biggest parts of having our people go out to community is not forcing people to drive unlicensed to be able to access our services. We know that a driver's licence is an essential part of life in regional remote areas and we don't want people to miss out on employment opportunities, not be able to access medical care just because they're not able to legally drive.

[Visual: The camera cuts between a boat, dogs resting, Christina Ryder talking to camera, and officers laughing and assisting community members.]

[Text on screen: Christina Ryder, Remote Services Officer, Pilbara Region.]

Christina: In the Pilbara by itself there's over 30 languages that aren't English. Dialect is very challenging when you get out there, a lot of people don't understand the big lingos and even how to just fill out a simple form. Just to take the time and day to help them get their ID it's a great sense of achievement.

[Visual: Community members walking into a community service centre, cutting to Rhyz Maher talking to camera, and a vehicle being driven and inspected.]

[Text on screen: Rhyz Maher.]

Rhyz: They come to you, you know, getting all your ID sorted you know, like what do you've got 18 plus and that. They don't need to worry about getting into town, it's hard for some people to travel you know all the way to Broome to do things like this.

[Text on screen: Lehn Bradshaw.]

[Visual: Lehn talking to camera, cutting to Lehn driving with Lyndsay in the passenger seat.]

Lehn: It was because I started working and then couldn't really get my hours up while I was away from town. I found it easier to be out here, be independent and go around doing my own thing. 

[Text on screen: Salah Jazky]

[Visual: Salah laughing with a friend, talking to camera.]

Salah: I was really looking forward for it, and I don't feel shame once they start talking to you, you get comfortable. Like I was nervous at the start because I was like I don't know these people like as everyone started talking to me, I got more comfortable.

[Visual: The camera cuts between the landscape, Monica talking to camera, and Lyndsay working with a community member.]

Monica: Our teams want to make sure that people are able to access the same level of service as they would if they came into one of our regional offices. We want to provide that service in the community for the community.

[Visual: Christina talking to camera.]

Christina: I feel like I'm in a very privileged position to help my Aboriginal clientele. 

[Visual: John in a vehicle on a remote road, talking to camera, cutting to Lyndsay talking to camera.]

John: I had a long history with the remote communities in the Kimberley and that's what it's all about for me.

Lyndsay: The amount of people that we get to meet and every time we go back, they recognise our presence out there. It's rewarding.

[Visual: Salah walking to the community building.]

Salah: I feel like I've accomplished something, like a goal that I've set for myself, knowing that I've got my licence I can go wherever I want, take the girls with me so we have a girl's trip.

[Visual: Salah smiling and celebrating, Lehn smiling and holding up red P-plates, Rhyz holding up red P-plates and a person waving out of a Remote Services vehicle as they drive out of the remote community.]

[Text on screen: Government of Western Australia Department of Transport logo | Remote Services logo.]

End of transcript