On-demand booking services

All individuals and/or businesses that take bookings for an on-demand trip from a customer and arrange a driver and vehicle to service that trip are required to be authorised as an On-demand Booking Service (ODBS).

What is a booking service?

BOOKING SERVICES

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An On-demand Booking Service (ODBS) is a provider who takes or communicates passenger requests for an on-demand trip and connects the customer with a vehicle and driver; or a driver who makes arrangements directly with the passenger for an on-demand trip.

Responsibilities for authorised booking services

RESPONSIBILITIES

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Under the Transport (Road Passenger Services) Act 2018, booking services have defined responsibilities. This page provides information to help booking services understand these responsibilities.

Safety management for authorised booking services

SAFETY MANAGEMENT

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A critical part of meeting safety requirements for a booking service is developing and using a Safety Management System, customised to your business.

Become an authorised on-demand booking service

BECOME A BOOKING SERVICE

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An On-demand Booking Service authorisation will allow a booking service to operate state-wide and will be valid for 12 months.

Fares (country and metro)

FARES

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Information for drivers regarding taxi fare schedules, tip charges, pre-agreed or contract fares and pricing for country and metro taxi fares.

Levy requirements for booking services

LEVY

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The On-demand passenger transport Levy (the Levy) commenced on Monday 1 April 2019 and will fund the buyback of Perth metropolitan taxi plates. The Levy is temporary and will be collected from on-demand booking services.

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Page last updated: Tue Jul 16 2019 2:47:02 PM