About Driver and Vehicle Services
Driver and Vehicle Services is responsible for administering all aspects of driver and vehicle licensing in WA in accordance with the relevant Acts and associated Regulations. Driver and Vehicle Services must also keep an accurate and up-to-date record of client information:
- To ensure the correct identity and addresses of all clients, for the purposes of correspondence.
- To ensure that clients pay the correct fees for licensing services.
- To prevent driver and vehicle licences being issued fraudulently.
- To help enforce the traffic laws of Western Australia.
Driver and Vehicle Services manages information in accordance with legislative requirements. Governance arrangements provide an assurance that personal information is managed effectively and that decisions to release personal information are authorised appropriately.
Any vehicle licensed in Western Australia will undergo a check with the National Exchange of Vehicle and Driver Information System (NEVDIS).
NEVDIS ensures that vehicles in Australia can be uniquely identified through the vehicle's identification number and that it is licensed in only one Jurisdiction at any given time.
NEVDIS helps to reduce licence fraud, vehicle theft and vehicle fraud.
Driver and Vehicle Services: Customer perception survey (2015)
As the State's population continued to grow at one of the fastest rates in the nation, so too did demand for driver and vehicle services. In 2014/2015, DoT remained focused on improving the delivery of these services to better meet the changing needs and expectations of the Western Australian community.
The results of the Driver and Vehicle Services 2015 Customer Perception Survey showed improvement across all DoT service delivery channels since 2013, highlighting the success of the projects and programs delivered by DoT.
Following are details on key driver and vehicle services projects and programs completed or significantly progressed in 2014/2015.
How we delivered driver and vehicle services in 2014/2015:
- 1.2 million customers* assisted at our nine metropolitan DVS centres;
- 495,650 customers* assisted at our nine regional offices;
- 12,000 customers assisted in remote Western Australia;
- 1.8 million calls taken at our Customer Contact Centre with an 81 per cent answer rate;
- 4.1 million* online transactions conducted;
- 149,226 vehicle examinations conducted; and
- 134,485 practical driving assessments conducted.
*Financial transactions only.
Customers assisted in 9 metro centres
Customers assisted in 9 regional centres and remote WA
Improving our customers' experience: New look for forms and publications
A new visual identity for Driver and Vehicle Services (DVS) forms and publications has been created to ensure information is easily read and understood by our customers - something we hope will make doing business with DVS even easier.
Warning/final notices have been changed to a magenta colour to highlight that action is required by customers and penalty/cancellation notices will be converted to red.
DVS is committed to improving our customers' experience and this is just one of the many projects underway to fulfil this commitment.
Legislation: Driver and Vehicle Services
The following items are held on the Parlimentary Counsel's Office website.
Vision, mission, purpose, outcomes: Driver and Vehicle Services
- The world's best drivers driving the world's safest vehicles.
- Safe drivers, safe vehicles, secure identities, quality service.
- To provide robust, accessible and quality services for the Western Australian community, delivering confidence in driver and vehicle safety and identity.
- Customer Service: responsive delivery of high quality services.
- Driver licensing governance: delivery and development of legislation, policies, accreditation systems that assess driver competency and proactively influence safe road behaviour.
- Vehicle licensing governance: delivery and development of a regulatory framework designed to monitor vehicle standards compliance that will ensure safe vehicles on West Australian roads.
- Identity management and security: processes that validate the identity of license holders and ensure that information captured by Driver and Vehicle Services is safeguarded. Provide an access channel for the principal proof of identity document issued by the State of Western Australia.