Welcome to DoTBot, an AI chatbot that the Department of Transport (DoT) is trialling.

DoTBot is designed to answer your questions and help you find information on our website.

Its answers are not legal advice or substitutes for professional advice.

By opening the chatbot you are agreeing to these terms:

  1. DoT cannot guarantee that the information provided by the AI chatbot is error free, complete, and appropriate for your purposes.

  2. You will verify any responses it provides before relying on it.

  3. DoT accepts no liability for any loss, damage or injury resulting from any person's use of the chatbot or reliance on its information.

  4. The chatbot may collect personal information for improving the user experience (see DoT's Privacy Policy). Please avoid sharing Personally Identifiable Information when using this chatbot.

Close
Open DoTBot

General feedback, compliments and complaints

Here you can provide feedback or make a complaint via our online form.

Please complete the general feedback form below if you would like to offer a suggestion, send a compliment or make a complaint.

If you have a speech or hearing difficulty, you can contact the National Relay Service (NRS) for assistance with your call. This is an Australia-wide telephone service available at no additional charge.

If you require assistance or an interpreter, phone 13 11 56 and request an interpreter for your language. Read more information about the National Relay Service here.

The Department of Transport is committed to an accessible, fair and equitable feedback process and to improve processes and services to provide a positive customer experience. To find out more refer to our Customer Feedback Management Policy.

Please note we will not respond to any feedback which contains sexist, racist or any other anti-social or inappropriate comments.


Questions marked as * are mandatory.

  Feedback Form


Page last updated: Wed Jul 20 2022 3:45:23 PM