Driver's licence refunds

There are many reasons why you may wish to apply for a refund, including voluntary surrender, deceased estate, change to concession status and payment error. Find out how to apply for driver's licence refund in WA.

  Eligibility: Refunds

Refunds of the driver's licence fees may be granted for the following reasons:

Voluntary surrender

When a person surrenders their WA driver's licence a refund for part of the fees paid is available, calculated on the basis of whole year periods.

Refunds will not be granted where a person who holds a WA licence has obtained a licence from another Australian jurisdiction at no charge under the No Fee Conversion initiative.

Deceased estate

In the case of a deceased estate, the next of kin or executor can make an application for refund of the remaining part of the driver's licence fee paid.

Change to concession status

Refund of driver's licence fees for eligible concession card holders is based on the date that the concession was first granted by the issuing body. The refund may only be backdated for a maximum of five years.

Payment error

Where a payment error has been made, such as paying a driver's licence renewal twice, the customer must attach the original receipt reflecting the incorrect payment to the refund application.

If the receipt has been lost or destroyed, the customer will need to complete section 4 of the refund form detailing the circumstances in order for the refund to be considered.

Practical Driving Assessment refund

Driver and Vehicle Services policy is to refund a driving or riding assessment fee on request if the customer has given at least two working days notice for cancellation of their assessment booking.

If less than two days notice has been given, no refund will be issued.

  Important notes regarding driver's licence refunds

  • A person is not eligible for a refund if their original payment was by cheque or credit card and the bank has not yet cleared the payment.
  • Licence fee refunds cannot be made if the licence is subject to a penalty or suspension under the Fines Penalties, and Infringement Notices [Enforcement Act 1994 administered by the Department of the Attorney General].
  • Licence fee refunds can only be made to the person holding the licence, or to the estate of the deceased in the case of a deceased estate.
  • Unpaid administrative fees incurred in respect of the driver's licence may be deducted from the refund amount.

  Refunds for driver's licence fees and related payments

A refund of fees paid for WA driver's licences and related processes can be arranged if the person:

  • Becomes eligible for a licence concession after the beginning of a licence period.
  • Decides not to proceed with a driving assessment or Hazard Perception Test where the fee has already been paid.
  • Decides not to proceed with a licence application.
  • Surrenders their driver's licence before the licence expiry date.

Notes:

  • A person is not eligible for a refund if their original payment was by cheque or credit card and the bank has not yet cleared the payment.
  • Licence fee refunds cannot be made if the licence is subject to a penalty or suspension under the Fines Penalties, and Infringement Notices Enforcement Act 1994 (WA).
  • Licence fee refunds can only be made to the person holding the licence, or to the next of kin or executor for a deceased estate.
  • Unpaid administrative fees incurred in respect of the driver's licence may be deducted from the refund amount.
LBU_F_DLVL_C2_RefundApp.pdf icon Application for refund (Form C2) Kb
Opens in a new window Department of Justice: Fines, Penalties and Infringement Notices Enforcement Act 1994

  Submitting a driver's licence refund request

To apply for a refund, please submit:

  • Completed refund form (Form C2).
  • Proof of purchase (original receipt).

The refund will be for the amount shown on the receipt.

The form and receipt can be submitted at any Driver and Vehicle Services centre or regional agency, or by mail to:

Street address Postal address Telephone Fax Email
  Refunds,
Driver and Vehicle Services,
GPO Box R1290,
Perth WA 6844
     

Please download the driver's licence refund form.

LBU_F_DLVL_C2_RefundApp.pdf icon Application for refund (Form C2) Kb

  Surrender of driver's licence document: Deceased estate

The Department of Transport recognises that the death of a relative or friend is a difficult time. Births, Deaths and Marriages WA periodically notify the Department of recorded deaths in WA. A certified copy of the death certificate can also be presented at a Driver and Vehicle Services (DVS) centre, regional Department of Transport office or authorised agent.

  • The deceased person's driver's licence will be updated so that no correspondence is sent to the deceased person.
  • The Driver's licence document may be surrendered by the next of kin or executor of the estate.

Surrendering a driver's licence document

You can return the Driver's licence document at any Driver and Vehicle Services Centre or regional Agent

Application for refund

In the case of a deceased estate, the next of kin or executor can make an application for refund of the remaining part of the driver's licence fee paid.

When the Department of Transport approves a refund for any transaction relating to a deceased person, that refund must be issued in the name of the deceased person's estate.

Further information

Please refer to our page on Driver licence fees and payments

For information about transferring of Vehicle licences that are part of a deceased estate please refer to our page on Transfer by court order or deceased estate (vehicles)

 

Page last updated: Thu Apr 19 2018 8:55:56 AM