Pay online

If your renewal account is current, you can pay online by credit card using our online payment facility.

You will need your account number to make online payments for your driver's licence or vehicle licence (registration). If you have misplaced your account number, you can find it using our online account number enquiry tool.

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If your renewal account is current, you can pay the following bills (accounts) via phone using your MasterCard or Visa card.

Please call 1300 655 322 (24-hour service) and follow the prompts. An operator assisted telephone payment service is available Monday to Friday, 8:30 am to 4:30 pm. Only credit card payments may be accepted.

Accounts payable with a credit card

• Boat licence renewal.
• Driver licence renewal. *
• Vehicle licence renewals (light and heavy). **
• Vehicle licence transfer.
• Vehicle licence transfer infringement.
• Vehicle licence transfer final demand.
• Vehicle failure to return plates infringement.
• Vehicle failure to return plates final demand.
• Boat registration.
• Debit advice notice.

* When a photograph is not required.
** Also referred to as 'registration' or 'rego'.

Other phone payments

Visit the page below for information on how to pay by phone for:

• 48 Hour Temporary Movement Permits (light and heavy vehicles).

BPAY payments via phone

If you have registered for phone banking through your financial institution (bank) you can pay your account via BPAY. To find out more refer to the fact sheet below.

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You can pay licensing bills in person at any Driver and Vehicle Services centre or regional agent, but we recommend you choose another payment option where possible.

Accepted payment methods (attending in person)

• Driver and Vehicle Services Centres (cash, cheque, EFTPOS, BasicsCard, Visa or Mastercard).
• Driver and Vehicle Services Agents (cash, cheque, EFTPOS*, BasicsCard*, Visa* or Mastercard *).
• Australia Post offices based in Western Australia (cash, cheque, money order, EFTPOS, BasicsCard, Visa or Mastercard). Provided:
  • Your payment is accompanied by an invoice.
  • The driver's licence renewal notice and the details on the notice are correct
  • The vehicle licence renewal invoice.
  • The vehicle and owner details are correct.
  • The transfer of vehicle ownership invoice and details are correct.

* Participating regional agents only

Notes:

• Bring your bill (account) intact.
• If paying by cheque, please make payable to 'Department of Transport'. If the cheque is dishonoured, the licence will be cancelled.
• If a photograph is required on your driver's licence you will need to bring proof of identity with you (examples of acceptable proof of identity documents are provided in the fact sheet below).
• The three month payment for light motor vehicles can only be paid through IVR, Internet or BPAY®.
• If a third party is renewing your driver’s or vehicle licence or completing a plate transaction on your behalf, they will need their proof of identity confirming their name, address and date of birth, your driver’s licence, learner’s permit or vehicle plate number, as well as your name address and date of birth.

You will need a personal identification number (PIN) for most card transactions at DoT centres and Agents.

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Payment receipts

DoT does not issue physical receipts for light vehicle licence renewal payments made online or by BPay®. We recommend that you print the receipt that is generated when paying online or by BPay®.

If you need proof of payment of your vehicle licence, you can order and pay for a copy of the current vehicle licence:

• via your DoTDirect account;
• by calling the DoT Customer Contact Centre on 13 11 56; or
• by visiting a Driver and Vehicle Services (DVS) centre, regional DoT office or agent.

If paying by DoTDirect, a PDF copy is available for immediate printing and a copy is automatically emailed to your nominated email address.

Note: A duplicate copy is not available for a vehicle that is de-licensed, has a licence sanction or where the licence has expired.

Payment errors

If you believe a payment has been made in error by you or someone else, call the Customer Contact Centre on 13 11 56 and they will investigate your payment query.

Depending on the circumstances of the payment error, you may be asked to provide a variety of information which may include:

• Licence details
• Payment number
• Account holders name
• Name of the bank
• BSB and account number
• Copy of the bank statement showing payment withdrawn from the account
• Cheque number
• Copy of any receipts

Note: BPAY and Australia Post payments generally take 3-4 days to appear on your record and cheque payments can take 4-5 days. Please wait until such time has passed before contacting us.

	Western Australia Police Force