On-demand booking services

All individuals and/or businesses that take bookings for an on-demand trip from a customer and arrange a driver and vehicle to service that trip are required to be authorised as an On-demand Booking Service (ODBS).

The Department of Transport (DoT) recently commissioned an independent review of the way maximum metered taxi fares are regulated in WA. The final Review of Regulated Maximum Taxi Fares report, key recommendations from the report and DoT’s response to the recommendations are now available.

Find out about the review.

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 What is a booking service?

An on-demand booking service (ODBS) is a provider who takes or communicates passenger requests for an on-demand trip and connects the customer with a vehicle and driver; or a driver who makes arrangements directly with the passenger for an on-demand trip.

 How to apply for an ODBS authorisation

An on-demand booking service authorisation allows a booking service to operate state-wide and is valid for 12 months.

 How to renew, change or cancel an ODBS authorisation

Find out how to renew, change or cancel your ODBS authorisation, and manage responsible officers.

 Responsibilities for authorised booking services

Under the Transport (Road Passenger Services) Act 2018, on-demand booking services (ODBSs) have defined responsibilities. This page provides information to help ODBSs understand these responsibilities.

 Safety management for authorised booking services

A critical part of meeting safety requirements for a booking service is developing and using a Safety Management System, customised to your business.

 On-demand rank or hail (taxi) fares

Information for on-demand booking services and drivers about on-demand rank or hail (taxi) fares, including fare schedules for metropolitan and regional areas.

 Association arrangements

Here you will find information about what association arrangements are, when you might need one, and how to develop them.
Page last updated: Tue Nov 8 2022 12:25:15 PM