COVID-19: Updates on Department of Transport services

Transporting people with disability

Information about working with people with disability, including TUSS, driver responsibilities, wheelchair loading, driver and passenger guidelines and driver training.

  Become a rank or hail wheelchair accessible vehicle driver

The best drivers of rank or hail (taxi) wheelchair accessible vehicles (WAVs), formerly referred to as Multi-purpose Taxis (MPTs) typically get their start as regular taxi drivers for a period of six to 12 months or more, before graduating to a WAV.

Rank or hail WAVs can carry all types of taxi passengers but are obliged by law to give priority to passengers in wheelchairs.

If you are not already a taxi driver, but would like to be, you will need to apply for and be granted a passenger transport driver (PTD) authorisation.

  Driver education and training

As a rank or hail (taxi) WAV driver you have a duty of care to your passengers, many of whom are vulnerable and have special needs.

Under the Transport (Road Passenger Services) Regulations 2020 (the Regulations), drivers of WAVs must be able to demonstrate a level of competence in the safe loading, restraint and unloading of a person in a wheelchair.

The standard of competence is equivalent to that required to complete the following elements of unit of competency TLIC2040.

  • Element 3 (Assist passengers into and out of a taxi in a manner suited to their disability; and
  • Element 4 (Drive a taxi used by passengers with disabilities).

While the Department of Transport (DoT) does not mandate taxi driver training requirements, on-demand transport service providers may require their drivers to undertake WAV training to operate under their booking service.

If working primarily in the Levy area, contact the dedicated MPT dispatch service, Black & White Cabs (WA) trading as (13 MAXI) for further information. 

ODT_P_LevyAreaOndemandPassengerTransport.pdf icon On-demand passenger transport Levy map Kb
ODT_P_Unit_of_competency_TLIC2040.pdf icon Australian Industry Standards: Unit of Competency TLIC2040 Kb
Opens in a new window Black and White Cabs

  Taxi User Subsidy Scheme - driver responsibilities

The Taxi User Subsidy Scheme (TUSS) is a subsidy available to certain eligible people with disability travelling in taxis. 

All taxi drivers in WA are legally required to accept TUSS vouchers as part payment for a fare. Penalties apply if the TUSS Guidelines (see below) are not followed or if drivers refuse to accept TUSS vouchers.

How to accept a TUSS voucher

Before the start of the journey, the driver must:

  1. Obtain the passenger’s TUSS card and TUSS voucher booklet.
  2. Complete the following fields on the voucher at the beginning of the trip:
    • date of trip (stub and voucher);
    • from (pickup location, stub and voucher);
    • TUSS card number;
    • expiry date;
    • driver’s ID (stub and voucher);
    • taxi vehicle licence number plate;
    • start time;
    • odometer kilometres start;
    • wheelchair/scooter used (yes/no); and
    • Tariff 3 (yes/no).

At the end of the trip, the driver must:

  1. Complete the following fields on the voucher at the end of the trip:
    • odometer kilometres end;
    • to (drop off destination, stub and voucher);
    • total kilometres;
    • fare amount;
    • finish time;
    • job number;
    • driver’s signature (stub and voucher); and
    • subsidy value.
  2. Remove and keep the completed TUSS voucher from the booklet, and return the booklet and TUSS card to the passenger.

When can drivers refuse a TUSS voucher?

A driver can only refuse a TUSS voucher if the:

  • person presenting the TUSS voucher does not match the details on the TUSS card;
  • person presenting the TUSS voucher does not have a TUSS card;
  • TUSS card is expired; or
  • person presenting the TUSS voucher is not present for the journey.

Information about TUSS for passengers is available on Travel subsidies.

ODT_P_TUSS_Guidelines.pdf icon WA Taxi User Subsidy Scheme (TUSS) Guidelines – January 2021 Kb

  Submitting TUSS vouchers for reimbursement

After completing a TUSS voucher for a taxi journey, the driver is entitled to payment for the subsidised fare from the Department of Transport (DoT).

These payments are administered by a third-party voucher processing contractor – they accept TUSS vouchers, check that the vouchers are valid and pay the taxi driver the appropriate amount. To obtain this payment, the driver should:

  1. Submit the completed TUSS voucher to the contractor either:
    • in person at Swan Taxis, 7 Harvey Street, Victoria Park, WA 6100; or
    • by post to the above address; or
    • email scanned copies of the vouchers to
  2. Once validated, Swan Taxis will either pay the driver in cash, or credit the driver’s nominated bank account.

When can TUSS voucher payments be refused to drivers?

A TUSS voucher will be refused by the contractor if:

  • the journey did not take place;
  • it is incomplete;
  • the details entered are inaccurate;
  • it is illegible;
  • the date of travel is more than 90 days from the date of receipt by the contractor
  • the TUSS voucher has been cancelled due to being reported lost or stolen;
  • the associated TUSS card was expired or invalid at the time of travel;
  • at the time of the trip, the taxi did not have both a valid:
    • passenger transport vehicle authorisation; and
    • vehicle licence;
  • at the time of the trip, the driver did not have a valid passenger transport driver authorisation or T extension;
  • the details entered onto the voucher (e.g. trip length, fare and subsidised fare amounts) are inconsistent with:
    • approved fare schedules; or
    • the passenger’s entitlements under the scheme;
  • the voucher is being provided for any purpose other than legitimate access to TUSS by the passenger; and
  • the voucher does not comply with TUSS or the TUSS Guidelines (see below).

Any rejected vouchers must be re-submitted for payment, if applicable, within 30 days of rejection. To avoid vouchers being rejected please ensure all details are written clearly on the voucher, including the job number, before the voucher is presented for payment. Failure to meet these deadlines may result in the voucher not being honoured.

Submission of vouchers through third parties

DoT takes no responsibility for any agreement between drivers and third parties regarding the presentation of vouchers for reimbursement from DoT.

ODT_P_TUSS_Guidelines.pdf icon WA Taxi User Subsidy Scheme (TUSS) Guidelines – January 2021 Kb

  Transporting an assistance animal

Under the Transport (Road Passenger Services) Regulations 2020 (the Regulations), drivers of passenger transport vehicles must not refuse to carry an assistance animal or an assistance animal in training.

Failure to do so constitutes an offence and may result in an infringement of $9000 being issued.

It is unlawful for anyone to attempt to deny these rights to a person with disability, or treat that person less favourably, solely because they are accompanied by an assistance animal or are training an assistance animal.

For further information, visit the Australian Human Rights Commission website.

External Link Australian Human Rights Commission website

  Working with mobility aids and devices

WAVs are not designed to carry or load/unload passengers while they are seated in a mobility scooter (gopher).

Passengers should transfer out of their mobility scooter before it is loaded and cannot use it as a seat while being transported. These requirements are consistent with the applicable standards for loading/unloading and tiedown/occupant restraint systems of wheeled mobility devices in vehicles.

The guidance provided here is based upon the AS 2942-1994. 'Wheelchair Occupant Restraint Assemblies for Motor Vehicles' and are designed to be used with vehicles which are fitted out to meet the Department of Transport's specifications.

General guidelines to provide good service to people with mobility aids and devices

  • Ask first.
  • Be courteous and patient.
  • Charge the correct fare.
  • Do not handle the mobility aid without asking first.
  • Direct your questions to the person with disability and not their carer.

  Christmas Day special TUSS co-payments for rank or hail WAV drivers

A special DoT co-payment of $20.00 is available to WAV drivers for all TUSS wheelchair work performed on Christmas Day between the hours of 8.00am and 6.00pm.

For WAV drivers to receive the special DoT co-payment they must:

  • Log their jobs through an authorised ODBS.
  • Include job numbers on all jobs.
  • Separate their Christmas Day TUSS vouchers (wheelchair work between the hours of 8.00am to 6.00pm only) and submit those vouchers to their ODBS by 5.00pm Friday 8 January 2021.

The ODBS must then:

  • Provide the driver with a statement detailing:
    • the vouchers received (including voucher numbers); and 
    • the amount to be received (per voucher and total).
  • Submit all eligible Christmas Day vouchers to Swan Taxis by 5.00pm Friday 15 January 2021 – these must be submitted separate to regular vouchers. 
  • Provide a statement to DoT by 5.00pm Friday 15 January, detailing:
    • the vouchers being submitted (including voucher numbers); and 
    • the total co-payment being requested. 

DoT will pay the Christmas Day co-payment to Swan Taxis by 5.00pm Friday 5 February 2021. Swan Taxis will then make payments to eligible ODBSs within 5 working days. 

Failure to meet these timeframes will result in drivers being ineligible for the payment.  

ODT_P_Christmas_Day_Co_Payment_Flyer.pdf icon Christmas Day co-payments: Rank or hail wheelchair accessible vehicle (WAV) drivers Kb

  Wheelchair Accessible Vehicle Modification Grant

To help increase accessible transport options for people with disability, each year the Department of Transport (DoT) provides grants of up to $15,000 to assist eligible operators across Western Australia with the cost of installing a wheelchair hoist and restraint systems in a wheelchair accessible on-demand rank or hail (taxi) vehicle.

The 2020/2021 Grant process has now closed. If you would like further information regarding the Wheelchair Accessible Vehicle Modification Grant,  please contact On-demand Transport.


Page last updated: Fri Jan 15 2021 4:53:07 PM