Payments for drivers

Accessing your driver activity reports

You can access detailed driver activity reports via your DoTDirect account, including records of your journeys and payments.

Note: if a journey is not showing in your driver activity report, it might mean that the journey is marked for review by the Department of Transport. Once the journey has been reviewed, it will be marked as “Approved” or “Rejected”.

Journey validation rules

There are a range of checks applied to validate PTSS journeys. Any issues with journey details captured may result in an error or rejection of the journey.

At the time of the journey, the following details are checked:

• PTV, PTD and ODBS authorisations associated with the journey are valid;
• ODBS has an active PTSS registration;
• valid PTSS card number and expiry date; and
• driver and PTV associated with journey does not have other journeys with overlapping times.

Other issues may be flagged by the system, requiring DoT staff to manually review the journeys. Journeys will be manually reviewed if:

• the booking reference number is duplicated;
• the journey start time is after the journey end time; 
• the journey is flagged as staged travel; 
• they do not occur in a valid region, i.e. outside of Western Australia; 
• the fare is not considered reasonable for an on-demand rank or hail (taxi) journey; or
• the photo on the PTSS card is recorded as not matching the participant in the vehicle.

Once the DoT review is complete, the outcome will show on your driver activity report, available via DoTDirect.

Further checks are made when your ODBS submits PTSS journey data to DoT to validate these journeys. PTSS payments may be impacted if there are issues validating any of these details.