DoT customer charter

Read about our commitment to you in our Customer Charter

  What you should expect from us

In-person 
We will attend to your needs as quickly as possible, in a professional and welcoming manner. 

Telephone 
We will answer your call courteously, professionally and identify ourselves by name. We will ask specific questions to establish your identity and protect your privacy if your call is regarding a transaction with us. 

DoTDirect 
Our DoTDirect online service is a secure portal where you can complete transactions and access your personal information at any time. We endeavour to keep it operational 24/7 (with the exception of a weekly maintenance window). We will keep you updated of any changes to the service. 

Website 
We will provide current, helpful and relevant information on our website www.transport.wa.gov.au/. 

Social media 
We share helpful and interesting information and encourage community interaction and learning via our social media channels: 

Facebook - Transport WA

Facebook - Marine Safety WA

Twitter - Transport WA

Twitter - Marine Safety WA

(We will not respond directly to individuals through these channels, to protect your privacy. Please call, email or visit a centre.) 

In writing 
(Via email to info@transport.wa.gov.au and via letter by post) 
When we receive your correspondence, we will confirm receipt of it as soon as possible. We will respond in a clear, concise manner within 10 business days of receiving your written query. 

Customer charter
Customer charter

Who we are

Working alongside Main Roads Western Australia and the Public Transport Authority, DoT recognises that transport is about people - connecting the community and ensuring everyone is able to safely get to where they need to be. 

Our goods and services extend through an intricate system of roads, railways, airports, ports and waterways, where we educate and regulate the public in the use of these networks. 

We also coordinate and prioritise the transport-related infrastructure which allows our economy to grow. 

What we do image
What we do image

What we do

We are committed to providing you the best transport services we can.

This includes:

  • Enabling safe drivers, vehicles and delivering licensing services including protecting your personal information and providing your driver's licence.

 

  • Working with local government to enable services for people that choose to walk, cycle or take public transport.

 

  • Delivering effective and inviting maritime amenities (such as harbours and jetties) to a variety of people for different purposes.

 

  • Delivering maritime operations, enabling safe use of our rivers and ocean.

 

  • Ensuring WA's freight, ports and regional aviation services work for everyone that uses them.

 

  • Enabling safe and reliable taxi, ride share and charter vehicle services.

 

Our services are driven by our values: clear direction, fresh thinking, excellent service and great people.

We strive to deliver excellent customer service through understanding your needs, and working with you to develop solutions. We set a clear direction for our organisation and staff, and provide communications on the delivery of our commitments. We embrace fresh thinking and new ideas to find better ways of delivering services to you. We support and develop our great people to provide these services.

  So we can deliver the best possible service:

  • Provide us with accurate, complete information and documents (where relevant)
  • Let us know ASAP when you change address
  • Let us know what we can do to improve and enhance our services
  • Be respectful in the dealings with our staff at all times

  Privacy and security

The Department takes the matter of collection and management of customer information very seriously. We strive to maintain optimum security and strict confidentiality around any information we collect in the course of delivering our services to customers.

  Contact us

You can contact us: 24/7 through our online form, or call 13 11 56, Monday Friday from 8.00am - 5.00pm

 

 

Page last updated: Tue Jan 7 2020 3:31:37 PM