Passenger transport options
What is on-demand transport?
On-demand transport includes a taxi or a charter vehicle which provides a passenger with flexibility around the route they take and the time they travel.
- App-based booking service providers.
- Charter buses or vehicles (for example, private airport transfers).
- Vehicles chartered for bespoke tourism (for example, a private wine tour).
- Contracted buses or vehicles (for example, by mining companies).
- Party buses (for example, hens'/bucks' nights or pub crawls).
- Hired buses (for example, school camps or excursions).
On-demand transport can be booked well in advance or for immediate departure.
The On-demand Transport business unit at the Department of Transport oversees the passenger transport industry to ensure public safety standards are met. The On-demand Transport business unit also oversees tourism passenger transport and regular passenger transport in Western Australia.
What does 'hire or reward' mean?
A person is providing a service for the transport of passengers by vehicle for hire or reward, or is driving a vehicle for transporting passengers for hire or reward, if:
- The passengers have paid some form of consideration for the service, such as where a passenger pays for a taxi or charter service; and
- The driver is doing so for reward, regardless of whether the passengers being transported have paid for the service (for example) this includes a paid driver of a free public transport shuttle-bus, or a person employed by a business as a professional driver, to drive customers or staff to required locations.
Hire or reward does not include:
- If the person is driving the vehicle as part of the person's general employment,
- Carrying passengers in that vehicle is an incidental part of the person's other employment duties;
- If the passengers are transported under a vehicle pooling arrangement.
What isn't on-demand transport?
Passenger transport is the transport of passengers by a vehicle for hire or reward - on-demand transport is one type of passenger transport.
There are other types of passenger transport - these are not on-demand transport.
- Tourism passenger transport is the transport of tourists for hire and reward to a destination listed on advertised publicly available tour itinerary.
- Regular passenger transport is the transport of passengers for hire and reward that is conducted according to regular routes and timetables.
Whilst these types of passenger transport are not on-demand transport, the vehicles and drivers involved in tourism and regular passenger transport are regulated by the On-demand Transport business unit at Department of Transport.
There are also types of transport that are not passenger transport but for which drivers may require authorisations, these include courtesy and community transport.
- Community transport is the transport of passengers undertaken by a not-for-profit service whose purpose is to improve the community they service. For example, a bus transporting residents of a nursing home.
- Courtesy transport is transport provided to a customer, where the transport is additional to the primary service provided. No profit is taken from the courtesy transport by the provider. For example, a courtesy car for a car repair service.
On-demand transport reform: safe, fair and simpler for all
The Transport (Road Passenger Services) Act 2018 (the Act) was passed in October 2018 and will be progressively implemented starting in early 2019. In mid-2019, the Act will replace the Taxi Act 1994 and parts of the Transport Co-ordination Act 1966.
The primary focus for reform is to ensure that essential public safety and consumer protections remain, while allowing the taxi and charter industries the flexibility to compete and grow in the changing market environment.
For further information, visit the On-demand transport reform page.
|What is a passenger transport service? (Fact sheet)||Kb|
|Transport (Road Passenger Services) Act 2018|
Types of on-demand transport
The various types of on-demand transport options available for passengers include:
- Charter vehicles.
- Regular passenger transport vehicles.
You can hail a taxi on the street or catch one at a taxi rank, and pre-bookings can be made by telephone and booking apps. They include larger Multi-purpose Taxis (MPT) that service people in wheelchairs and scooters and taxi sedans/wagons.
When calling a taxi company, you can either request the next available taxi or book for a particular time. Taxi ranks are located throughout Perth's Central Business District (CBD) and at popular suburban venues and locations.
Be sure to check at the time of booking that any special needs or requirements you have, such as wheelchair and scooter access, child restraints, a five-seat or more taxi, assistance with luggage or a qualified tour guide, can be met by the company.
Please note that taxi companies are not required by law to provide these services. As an alternative, you can pre-book a charter vehicle (see below).
Swan Taxis and Black & White Cabs each accept bookings for wheelchair and scooter accessible taxis.
13 MAXI is the dedicated multi-purpose taxi service operated by Black & White Cabs for customers with wheelchairs and scooters and is contracted by the Department of Transport.
A charter vehicle is any vehicle used to carry passengers for hire and reward, which is not a taxi.
Charter vehicles cannot be hailed on the street or sourced from taxi ranks and passengers must receive a written record identifying the job booked. This could be sent electronically via text message, email or booking app.
Regular passenger transport vehicles
Regular passenger transport vehicles (or RPT), operate specific routes with specific pick-up and drop-off locations on a regular timetable e.g. a bus on a regular public transport route or an airport shuttle bus.
All fares involved are predetermined and must be paid prior to the start of the journey.
Regular passenger transport vehicles cannot park in, stop in, or operate from taxi ranks. You can only get picked up or dropped off at the specific location on the scheduled route.
|Black and White Taxis includes MPT Dispatch Service (13MAXI)|
Compare your options
The table below shows the options available for the various on-demand transport services. It is recommended you check with service providers to see if they are equipped to offer these options.
|Description||Taxi||Charter vehicle||Regular passenger transport|
|Hail on the street||Yes||No||No|
|Catch at a taxi rank||Yes||No||No|
|Book by phone||Yes||Yes||No|
|Use booking app||Yes||Yes||Yes|
|Wheelchair and scooter access||Yes||Some companies||Some companies|
|Security camera fitted in metro area||Yes||Some companies||Some companies|
|Taxi user subsidy scheme||Yes||No||No|
|Guide dog friendly||Yes||Yes||** Yes|
|Pre-agreed contract fares||Yes||Yes||No|
|Driver ID picture||Yes||Yes||Yes|
|Passengers allowed to consume alcohol||No||*Yes, in specific circumstances||No|
*Passengers (aged 18+) can consume alcohol in licensed charter vehicles if the vehicle is being hired for upwards of one hour continuously, the vehicle is not equipped to carry more than 14 passengers and any juvenile passengers are accompanied by, and under the supervision of, a responsible adult. The driver of the vehicle cannot allow a drunk person to consume alcohol in the vehicle.
**By law, Guide Dogs are granted access rights to everywhere their user goes, except operating theatres and certain areas of the zoo. Guide Dog access rights are governed by the following legislation:
|Disability Services Act 1986 (Commonwealth)|
|Disability Discrimination Act 1992 (Commonwealth)|
|Disability Services Act 1993 (WA)|
|Dog Act 1976|
|National Disability Services Standards (2014)|
|Privacy Act 1986 (Commonwealth)|
Authorised on-demand booking services
Under the Transport (Road Passenger Services) Act 2018, all On-demand Booking Services (ODBS) must be authorised. It is important to only take trips through an authorised ODBS to ensure your safety.
To search for an authorised ODBS, enter the business name or authorisation number.
Trips must be booked directly with the authorised ODBS.
Please note that this search service is provided as a guide to the authorisation status of a relevant booking service at the time of the check. It is, however, not conclusive proof that a booking service holds an authorisation. If you are concerned about the status of an authorisation after using this service, you can contact On-demand Transport.
|List of authorised On-demand Booking Services|
Our active lifestyle program
The Department of Transport is committed to providing simple ways for people to get active and connected.
Your Move is an active lifestyle program that aims to help you discover more ways to get to your destination and has been implemented in Cockburn and Wanneroo.
Further information can be found at the Your Move website.