Contact On-demand Transport

Contact On-demand Transport to report a safety or non-compliance issue or for any questions or feedback regarding on-demand transport services.

  On-demand transport contacts

If you have a hearing or speech impairment contact the National Relay Service on 13 36 77 and quote the On-demand Transport telephone number 1300 660 147.

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Service Type Suburb Business Name Phone number Phone number (secondary) Fax Pre-booking required Business Hours Email Street address Postal address Business Type Comments
On-demand Transport contact East Perth Omnibus, charter vehicle licences (On-demand) 1300 660 147 (08) 9218 3661 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Pensioner free trip scheme (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Regular Passenger Transport, RPT (On-demand) 1300 660 147 (08) 9218 3661 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Student travel subsidies (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Taxi Compliance (On-demand) 1300 660 147 (08) 9218 3661 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Taxi Lease Plates (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport
On-demand Transport contact East Perth Taxi Users' Subsidy Scheme, TUSS (On-demand) 1300 660 147 No Monday to Friday 8:00 am until 5:00 pm. (excludes public holidays) ondemandtransport@transport.wa.gov.au 20 Brown Street, East Perth WA 6004 P.O. Box C102, Perth WA 6839 Department of Transport

  Make a report of complaint: On-demand Transport

On-demand Transport receives and manages reports about taxi and charter vehicle drivers and vehicle safety issues, or operators and passengers in the on-demand transport industry where the reported issue relates to possible offences under sections of the following legislation:

  • Taxi Act 1994.
  • Transport Co-ordination Act 1966.
  • Taxi Regulations 1995.

To make a report contact On-demand Transport.

Reports where a criminal offence has occurred

If a criminal offence has occurred, it must be reported to WA Police. If required, On-demand Transport will assist with the police investigation.

Reports about lost property or failure to pick up passenger

These incidents should be reported to the taxi or charter (omnibus) company directly.

Complaints about a Department of Transport staff member

Complaints against a Department of Transport staff member can be submitted online via the General feedback, compliments and complaints form.

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  Making a complaint about taxi or charter services

If you are unhappy with the service provided by your taxi or charter driver or company, you are encouraged to report the matter back to the company providing the service.

If you are unhappy with their response, you can make a report to On-demand Transport.

  How incidents are handled

As part of the broader strategy to promote voluntary compliance with legislative requirements, DoT works proactively with industry and the community to increase awareness and to develop an understanding of how to comply. A key part of this is receiving incident reports from the public which are then used to inform specific or general education and compliance activities, or to take action against individuals or companies that may have committed an offence.

DoT must make appropriate choices as to where we can best apply our resources to improve public safety. For this reason, we apply a risk management approach to our response to received Incident Reports. After receiving your Incident Report DoT will assess it against current risk priorities. The Incident Report will either be:

  • Escalated to an investigation and allocated to an investigating Officer; or
  • Recorded as intelligence and used to inform DoT's future education and compliance activities.

If further details are needed to clarify the Incident Report or to assist with an investigation an Officer will contact you.

The time to handle a complaint will vary, depending on its complexity. However, most are resolved within five (5) working days.

 

Page last updated: Tue Sep 26 2017 8:32:26 AM