COVID-19: Updates on Department of Transport services

On-demand transport industry portals

A range of tools and processes have been developed to help the passenger transport industry meet their safety obligations. Find out how to access and use these tools to contribute to the safety of the WA passenger transport industry.

  Driver and Vehicle Industry Dashboard

Authorised booking services can access the Driver and Vehicle Industry Dashboard (DVID) to check the licence, registration and authorisation status of their drivers and vehicles.

The dashboard is accessible through the booking service’s DoTDirect account.

To access the DVID, users must adhere to the terms and conditions - these relate to confidentiality and usage of the information contained in the dashboard. Failure to comply with the terms and conditions may attract fines of up to $12,000 or up to 12 months imprisonment. 

The DVID is currently only accessible to authorised booking services - private individuals, associated or unauthorised booking services do not have access to the DVID.

For more information about how DoT uses your information in relation to the passenger transport industry, visit Your data privacy.

A detailed User Guide on how to use and access the DVID is available below.

Adding vehicles or drivers

Authorised booking services can add or delete vehicles or drivers on a single-entry basis or by uploading a CSV file (excel spreadsheet) containing multiple details.

The CSV file must be properly formatted. The templates below are provided to assist with adding and deleting multiple drivers or vehicles. Please note, the field names must not be changed, otherwise an error will be produced.

The following information will be required:?

  • Drivers:
    • Driver’s licence number;
    • Surname of the driver;
    • Date of birth; and
    • Action -  either “add” or “delete”.
  • Vehicles:
    • Plate number;
    • VIN/chassis (optional to complete); and
    • Action - either “add” or “delete”.
ODT_P_DVID_Dashboard_User_Guide.pdf icon Driver and Vehicle Industry Dashboard (DVID) user guide Kb
ODT_DVID_Driver_dashboard_template.csv icon DVID: Driver dashboard template Kb
ODT_DVID_Vehicle_dashboard_template.csv icon DVID: Vehicle dashboard template Kb

  Notifiable occurrences and driver conduct reporting

What is a notifiable occurrence report?

A notifiable occurrence report is a report submitted online by authorised on-demand booking services (ODBS) and passenger transport drivers that is required to be made in order to notify the DoT and/or the Western Australian Police of certain incidents. The report must be made as soon as practicable after the ODBS or driver becomes aware of the notifiable occurrence.

Notifiable occurrences include:

  • an incident involving the vehicle being used to provide a passenger transport service that must be reported to the police under the Road Traffic Act 1974 section 56;
  • an accident or incident involving a vehicle being used to provide a passenger transport service that results in:
    • an injury that is treated by an ambulance officer; or
    • an injured person being treated at a hospital;
  • a collision involving a vehicle being used to provide a passenger transport service that results in damage to the vehicle that is sufficient to prevent the completion of the journey in that vehicle;
  • a mechanical or other fault in a vehicle being used to provide a passenger transport service that renders the vehicle unsuitable to be used to provide a passenger transport service without substantial or significant mechanical repairs or services;
  • an incident involving a driver or a passenger of a vehicle being used to provide a passenger transport service that results in a complaint to the police involving allegations of:
    • sexual assault; or
    • indecent exposure; or
    • assault; or
    • physical threats or other intimidation;
  • an incident involving the conduct of a driver while driving a vehicle being used to provide a passenger transport service that results in the driver being charged with a serious offence;
  • an incident involving:
    • the misplacement of a visual, audiovisual or audio recording from a camera surveillance unit installed in a passenger transport vehicle; or
    • the use in contravention of regulation 111 of a visual, audiovisual or audio recording from a camera surveillance unit fitted in a passenger transport vehicle; or
    • the viewing, downloading, copying, playing, editing or erasing of a visual, audiovisual or audio recording in contravention of regulation 113.

What is an alleged driver conduct report?

An alleged driver conduct report is a report made by an authorised ODBS to notify DoT of allegations that a driver of an on-demand passenger transport vehicle was engaged in conduct that would affect the driver’s suitability to drive in the on-demand transport industry. Alleged driver conduct reports must be made within 48 hours of the ODBS becoming aware of the alleged conduct. 

The report is made online via the ODBS DoTDirect account. It must contain the details of any driver that has (or is alleged to have) engaged in any conduct or omission which a reasonable person would consider affecting their suitability to be an authorised driver. This includes information pertaining to either their character or adherence to road safety principles.

Who can make a report?

Notifiable occurrence reports

Authorised ODBSs and authorised passenger transport drivers have a responsibility to submit notifiable occurrence reports and must do this through their DoTDirect account. All authorised ODBSs are required to also keep a register of all notifiable occurrences they become aware of.

Alleged driver conduct reports

Authorised ODBS have a responsibility to submit alleged driver conduct reports and must do this through their DoTDirect account. 

Read the Notifiable occurrences and alleged driver conducting reporting user guide for more information on how to submit a report.

ODT_P_Notifiable_Occurrences_Alleged_Driver_Conduct_User_Guide.pdf icon Notifiable occurrences and alleged driver conducting reporting user guide Kb

  Authorised on-demand booking services

Under the Transport (Road Passenger Services) Act 2018, all On-demand Booking Services (ODBS) must be authorised. It is important to only take trips through an authorised ODBS to ensure your safety.

To search for an authorised ODBS, enter the business name or authorisation number.

Trips must be booked directly with the authorised ODBS.

Please note that this search service is provided as a guide to the authorisation status of a relevant booking service at the time of the check.  It is, however, not conclusive proof that a booking service holds an authorisation.  If you are concerned about the status of an authorisation after using this service, you can contact On-demand Transport.

Opens in a new window List of authorised on-demand booking service providers

 

Page last updated: Mon Oct 12 2020 3:44:54 PM