Passenger transport driver responsibilities

Passenger transport drivers have a range of responsibilities depending on the type of passenger transport they are providing. Read this page for more details.

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  Important notes for vehicle owners

This section covers information for passenger transport drivers. If you are the owner of your vehicle, please also refer to the Passenger transport vehicles section for information on PTV requirements and authorisation.

  Legislation and driver authorisation

Participants in the passenger transport industry are regulated under the Transport (Road Passenger Services) Act 2018 and associated regulations.

To legally drive passengers for hire and reward, you must have: 

Visit What are passenger transport driver authorisations to find out more information.

External Link Transport (Road Passenger Services) Regulations 2020
Opens in a new window Transport (Road Passenger Services) Act 2018

  Maintaining a PTD authorisation: medicals and NPC

To maintain a PTD authorisation, you will need to:

  • pay the annual authorisation fees when the PTD authorisation is up for renewal;
  • provide a new NPC every five years; and
  • undergo a medical assessment on an ongoing basis at an interval dependent on your individual medical assessment (up to five years).

How will I know when to get a medical assessment? 

You will receive a medical assessment notice about 12 weeks before your existing medical assessment is due to expire. If you hold a PTD authorisation, you can also view your medical due date in your DoTDirect account. 

You can access the medical assessment certificate form to take to your medical professional through your DoTDirect account. This form will be pre-populated with your details.

Your doctor may submit your completed medical assessment to DoT or you may upload a copy via DoTDirect. When DoT receives your new medical it is assessed against the Austroads fitness to drive standards. This may mean that the medical period assigned to you by DoT is different to what your doctor recommends. 

How can I check when my next medical assessment is due? 

If you have a PTD authorisation, there are two ways that you can check when your next medical assessment is due.

  1. The PTD authorisation document that DoT emails to you shows your next medical assessment due date. 
  2. Log into your DoTDirect account and select On-demand Transport at the top of the page, then click "Passenger transport drivers" – details about your PTD authorisation will appear, including your next medical assessment due date.

Alternatively, you can call Department of Transport on 13 11 56 to ask when your next medical assessment is due. 

I previously had an F or T extension. Why is my medical due date different now that I have a PTD authorisation?

To maintain the previous F and T driver’s licence extensions, medical assessments were required more frequently once a driver turned 45. 

As this is no longer the case with PTD authorisations, drivers may now find that their medical assessment due date changes and does not align with their drivers licence or PTD authorisation due date. 

Opens in a new window Austroads: National standards for assessing a person's fitness to drive

  Safety duties for passenger transport drivers

A chain of accountability framework applies for the passenger transport industry in WA. The Act defines roles for those involved in each level of the industry and sets out their obligations and responsibilities, particularly in relation to the health and safety of passengers, drivers and the public. 

When driving for hire or reward, a passenger transport driver must:

  • ensure their own health and safety; 
  • ensure that their acts or omissions do not adversely affect the health and safety of others; 
  • comply with any reasonable instruction given by an ODBS or PTV provider, to allow them to comply with the Act; and
  • cooperate with any reasonable health and safety policy or procedure of the ODBS or PTV provider.

For further information about safety duties, visit the Safety for industry page.

  Driver identification

Drivers of on-demand rank or hail (taxi) or on-demand charter passenger transport vehicles (PTVs) are required to have driver identity information that is visible to the hirer at the time of booking, or display it in the vehicle/on person. 

These requirements do not apply to drivers for regular passenger transport, tourism passenger transport, community or courtesy services.

Remember – your Taxi Driver ID card is not a PTD authorisation, and any expiry dates refer to the photo ID card only. 

What to include

Driver identity information is different to a driver’s licence.

On-demand charter PTVs (includes rideshare)

For drivers of on-demand charter PTVs who have been granted a PTD authorisation, the driver identity information must contain:

  • a photograph of the driver;
  • their first name; and 
  • the PTD authorisation number. 

For drivers of on-demand charter PTVs who hold an F or T extension and have applied for their PTD authorisation, the driver identity information must contain:

  • a photograph of the driver; and
  • their first name.

These requirements may already be met, for example by driver profiles displayed to customers by app-based booking services.

On-demand rank or hail PTVs (taxis)

For drivers of on-demand rank or hail (taxi) PTVs who have been granted a PTD authorisation, the driver ID document must contain:

  • a photograph of the driver;
  • their first name (as it appears on their driver’s licence); and
  • the PTD authorisation number (for existing taxi drivers, this will be the same as the taxi driver ID number).

For drivers of on-demand rank or hail (taxi) PTVs who hold a T extension and have applied for a PTD authorisation, the driver identity information must contain:

  • a photograph of the driver;
  • their first name (as it appears on their driver’s licence); and 
  • their driver ID number (must not contain any characters other than English language numerals).

Any printed driver identity information must be legible, with letters a minimum 1cm in width and 1cm in height.

DoT-issued taxi driver ID cards meet these requirements.

PTD authorisation numbers

PTD authorisation numbers are 6 digits long (e.g. 122000).

If you previously held a taxi driver ID card and a T extension, and you applied for your PTD authorisation before 11.59pm Wednesday 30 June 2021, your PTD authorisation number will be the same as your taxi driver ID number. 

If you previously held an F extension, and you applied for your PTD authorisation before 11.59pm Wednesday 30 June 2021, your PTD authorisation number will be 5 or 6 digits long (e.g. 89000 or 890000).

Photograph requirements

Driver photographs must:

  • be a good quality, colour gloss print;
  • be a clear, focused image with no marks or 'red eye';
  • have a plain white or light grey background;
  • have uniform lighting (show no shadows or reflections);
  • be at least 3cm wide and 3cm high; and
  • be no more than 5 years old.

The photograph must be clear, meaning:

  • the driver’s full face, including the edges of the face, is clearly shown looking directly at the camera;
  • anything that obscures a part of the face is not included (head coverings and glasses may be worn);
  • both eyes are open; and
  • the driver has a neutral expression (not smiling, laughing or frowning).

How to apply for a new or replacement taxi driver ID card

When you are granted a PTD authorisation, a new driver’s licence card will not be issued.

To apply for a new or replacement taxi driver ID card, please complete form ODT 133: Application for a taxi driver identification card and submit to On-demand Transport with all required supporting documentation.

  Seat belt laws and child restraint laws

Unless otherwise exempted, seatbelts and child restraints must be used when travelling in passenger transport vehicles. This includes any vehicle used or intended to be used to provide:

  • on-demand charter services;
  • on-demand rank or hail services;
  • regular passenger transport services; or
  • tourism passenger transport services.

Seat belts for drivers

All drivers must wear a seatbelt where fitted unless they are:

  • reversing the vehicle; 
  • in possession of a medical certificate authorising exemption –  this must be carried with the driver at all time; or 
  • a taxi driver carrying one or more paying passengers after dark.

Seat belts for passengers 

The Road Traffic Code 2000 requires:

  • children aged 0 to 6 months to be restrained in a rearward facing child restraint (e.g. infant capsule);
  • children aged 6 months to under 4 years to be restrained in either a rear-facing or forward-facing child restraint with in-built harness;
  • children aged 4 to under 7 years to be restrained in either a forward-facing child restraint or booster seat, restrained by a correctly adjusted and fastened seat belt or child safety harness;
  • children aged 7 to 16 years to be restrained either in a booster seat with lap sash seatbelt or a seatbelt.; and
  • people over 16 years to be restrained in a seatbelt that is securely and properly fastened.

Children aged under 7 years must not be in the front row of seats, if the vehicle has two or more rows of seats. Children aged between 4 and 7 years can travel in the front seat if all other rear seats are filled with passengers aged under 7yrs.

Passenger transport vehicle driver responsibility for seatbelt wearing of the passengers

Unlike normal drivers, a driver of a passenger transport vehicle (PTV) is not responsible for ensuring that all passengers over 16 years wear a seatbelt.

Drivers of PTVs are also exempt from ensuring passengers under 7 years wear the appropriate child restraint but only if a child restraint is not available in the vehicle.

Where there is no child restraint fitted, PTV drivers must however, ensure that a passenger aged between 1 year and 7 years wears a seatbelt that is properly adjusted and securely fastened to the best extent possible given the height and weight of the child. The child must also not be in the front row of seats if the vehicle has 2 or more rows of seats – penalties apply.

A child restraint is considered available if it is fitted to the vehicle and is not already occupied by someone under the age of 16 years.

Opens in a new window Road Safety Commission
Opens in a new window Road Safety Commission: Safety topics

  Fatigue management

Driver fatigue is one of the most significant safety hazards facing the road transport industry world-wide. Crashes are dangerous and costly to all road users, and fatigue is a major contributor.

Fatigue means a gradual loss of alertness that leads to occasional nodding off and then sleep. Fatigue causes drowsy driving. Drowsy drivers are more likely to have a crash by running off the road or having a head-on collision.

Main causes of drowsy driving

The three main causes of drowsy driving are:

  1. Not enough sleep.
  2. Driving when you would normally be asleep.
  3. Working or being awake for very long hours.

Other factors like highway boredom, road conditions and weather compound these causes.

To prevent fatigue related crashes, these factors need to be managed through correct scheduling practices, training and education.

Resources for managing driver fatigue

Driver fatigue is a risk for all drivers and their passengers. For drivers of commercial vehicles (including taxis), it is an occupational hazard which, under occupational safety and health laws, must be managed by a safe system of work.

The Code of Practice for Fatigue Management for Commercial Vehicle Drivers (available on the Department of Mines, Industry Regulation and Safety website) provides guidance on what a safe system should consider.

The Code provides guidance to industry, the authorities and the courts, and provides a defence against prosecution.

A fatigue management training package for commercial vehicle drivers can also be found on the Department of Mines, Industry Regulation and Safety (DMIRS) website

External Link Code of practice: Fatigue management for commercial vehicle drivers (DMIRS)
External Link Commercial vehicle driver fatigue management training (DMIRS)

  Vehicle maintenance

While it is ultimately the responsibility of the vehicle owner to maintain the vehicle, as a driver you are responsible for ensuring the vehicle is maintained throughout the duration of your shift. For example, ensuring tyres have adequate air, lights are working and oil level is correct. Any major issues should be reported to your booking service immediately.

See the Department of Transport's Vehicle maintenance checklist page for further information on how to maintain your vehicle.

  Reporting notifiable occurrences (drivers)

All authorised passenger transport drivers are required report all notifiable occurrences they become aware of to DoT.

Notifiable occurrences are incidents of a serious nature that involve, or have the potential to result in, injury, violence or abuse of a person.

Notifiable occurrences can be reported through the driver’s DoTDirect account. Visit OdT industry portals to find out more about notifiable occurrences and how to report them to DoT.

Drivers of passenger transport vehicles are required to report notifiable occurrences to DoT as soon as practicable after they become aware of the notifiable occurrence. Failure to comply with this requirement may attract fines of up to $9,000.

On-demand booking services also have a responsibility to report notifiable occurrences to DoT – see Responsibilities for authorised on-demand booking services for further information.

  Record keeping

As the driver of an on-demand charter or on-demand rank or hail (taxi) PTV, you may be required to keep the following records under the direction of the on-demand booking service you operate for:

  • Booking details (for each job).
    • Booking ID (to identify jobs).
    • Account/Hirer (customer details).
    • Pick-up and destination addresses.
    • Journey start and end time.
    • Pricing (cost of job).
    • Contract/pre-paid fares (for agreed/arranged jobs between operator and customer).
    • Status (job successful/cancelled).
  • Vehicle details.
    • Vehicle details (example: insurance, registration etc).
    • Vehicle maintenance program.
  • Driver details.
    • Driver's details (name and PTD authorisation number or driver's licence extension and driver's licence status).
    • Fatigue management program.

You can keep these records in electronic or hard copy format.

  COVID-19: Health and safety for passenger transport operators

On-demand booking services (ODBSs) have a legislated responsibility to ensure the health and safety of drivers and passengers and may enforce different protocols to do this during this time. ODBSs should update their safety management systems to ensure they have the necessary steps in place to minimise risk to drivers and passengers. 

Mandatory COVID-19 vaccination policy for WA workforce

Based on the latest health advice, on Wednesday 20 October 2021 the WA Government introduced a phased approach to a mandatory COVID-19 vaccination policy for a majority of workforces and occupations in WA.

The policy follows the existing mandates in place for workers in high-risk industries, including those interacting with people at an increased risk of being infected with COVID-19, or people who are vulnerable to the impacts of COVID-19.

The policy’s phased approach outlines mandatory COVID-19 vaccinations for expanded industries in WA, as well as a requirement for all critical workers to be vaccinated in the event of a lockdown or similar restrictions, to continue attending work.

Passenger transport, including taxi, charter and rideshare services, is deemed to be a critical occupation. This means that to continue operating, all passenger transport drivers must:

  • receive their first COVID-19 vaccine dose by Friday 31 December 2021; and
  • be fully vaccinated by Monday 31 January 2022.

We are awaiting further clarification from the WA Government regarding the vaccination requirements for other members of the passenger transport industry (such as administrative and call centre staff). We will provide an update to industry when the Direction to give effect to this announcement has been released. 

Visit the WA Government's COVID-19 (coronavirus) website for more information, including how to get proof of your vaccination. Call 13COVID (13 26843) for any questions.

Health and safety advice for drivers

As a passenger transport driver, you’re required to be fully vaccinated against COVID-19 by Monday 31 January 2022. 

At all times, you are advised to:

  • stay home if sick and get tested;
  • physical distance whenever you can;
  • wash or sanitise hands often;
  • provide hand sanitiser to passengers;
  • clean vehicle regularly; and
  • encourage contactless payment.

Transporting people under self-quarantine

Private vehicles, hospital transport or a WA Health organised transport option should be provided for COVID-19 positive people who are required to travel from hospital to their home/hotel or hotel to home. 

On-demand transport services can be used as a last resort for transportation of people with positive COVID-19 cases and those in quarantine or required to self-quarantine.

You must ask passengers if they are in quarantine or going for testing before they get in the vehicle, so you can take extra precautions. To keep safe, follow these instructions:

  • both you and your passenger must wear a surgical mask (throw it away after the trip);
  • passengers should use hand sanitiser before getting in;
  • do not handle your passenger’s luggage;
  • passengers should sit in the back;
  • open windows and set air conditioning to fresh; and
  • you must clean your vehicle after the trip.

If you drive people who are in quarantine, you can get free testing every 7 days as part of the DETECT Borders program. Visit COVID-19 testing for DETECT Borders for details.

For more information, read the Taxi and rideshare drivers – stay COVID safe fact sheet, available on the WA Health COVID-19 information for business, industry and local government webpage, under the “Travel, State quarantine facilities and hotels” section.

Visit the WA Government's COVID-19 (coronavirus) website for up-to-date information about COVID-19.

External Link WA Government COVID-19 (coronavirus) website
External Link COVID-19 testing for DETECT Borders
External Link WA Department of Health: COVID-19 information for business, industry and local government
Page last updated: Thu Nov 11 2021 1:58:31 PM