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Regular passenger transport services
A regular passenger transport (RPT) service transports passengers by road within, or partly within the State for hire or reward, according to regular routes and timetables.
RPT service authorisations are valid for five years.
If you take bookings for any on-demand services such as airport transfers, you will be required to apply for an on-demand booking service authorisation. For further information, please refer to On-demand booking services.
Responsibilities for authorised RPT services
Safety
Under the Transport (Road Passenger Services) Act 2018 (the Act), there are a range of safety duties and safety standards for passenger transport services, including RPT. Under the Act, authorised RPT services must ensure the health and safety of their passengers and drivers.
RPT providers must develop and maintain a safety management system. A safety management system is a set of policies, procedures and plans that systematically manage health and safety at work by identifying safety risks and putting in place steps to mitigate them.
DoT has provided resources that may be helpful for RPT providers to develop their safety management system. Visit Safety management for authorised booking services for supporting resources.
Vehicle authorisation
Vehicles used for RPT services must have a passenger transport vehicle (PTV) authorisation in the RPT category.
If the vehicles are also used for on-demand work, the PTV authorisation must also include the on-demand charter category. There is no extra cost to authorise PTVs in multiple categories.
See Passenger transport vehicles for more information.
Driver authorisation
Drivers of RPT vehicles must hold a passenger transport driver (PTD) authorisation, which allows someone to drive a vehicle for hire or reward.
Visit Passenger transport drivers for more information.
Record keeping
Authorised RPT services are required to keep records of each trip, including:
- day and time the journey started and ended;
- vehicle licence plate number;
- driver’s name and passenger transport driver (PTD) authorisation number;
- scheduled locations for picking up and setting down passengers; and
- the fare structure applied to the journey.
RPT services must also keep records of customer complaints and the resolution of these complaints.
RPT records must be kept for 2 years, and may be requested by DoT at any time.
Fares
Authorised RPT services are required to be transparent in their determination of fares. Any fares charged must be available to passengers prior to the journey commencing.
Advertising
Advertising for authorised RPT services must include either the business/trading name or authorisation number.
Any company contracted to you, as the authorised RPT service provider, can advertise the RPT services on your behalf. This ensures that DoT officers and passengers can easily determine whether an RPT service is authorised.
Complaints handling
RPT services are required to have appropriate complaints management processes and procedures in place.
The following links are provided to assist RPT services to establish complaints management processes that meet their needs. A large range of example complaint management processes, policies and procedures can be found online and from other established businesses.
| Australian Competition and Consumer Commission: Dealing with customer complaints | ||
|---|---|---|
| WA Small Business Corporation: Handling customer complaints | ||
How to apply for an RPT service authorisation
To apply for an RPT service authorisation, follow the below steps.
- Prepare your required supporting documentation:
- If applying as a company, supply a Company Extract issued by ASIC within the last three months.
- If applying as a trust, supply a copy of the Trust Deed.
- If applying as a partnership, supply a copy of the Partnership agreement, naming all partners.
- Complete form ODT112: Regular Passenger Transport Service provider authorisation application.
- Scan and email your completed form/s and supporting documents to ondemandtransport@transport.wa.gov.au.
- The Department of Transport will contact you regarding receipt of your application and to organise payment of the authorisation application fee (see Regular passenger transport service fees below for more details).
Once your payment is received, DoT will assess your authorisation application and contact you regarding the outcome.
| Regular Passenger Transport (RPT) service provider authorisation application (Form ODT112) | Kb | |
How to vary your approved routes and areas
RPT service authorisation holders can apply for a temporary or permanent variation of their approved routes and areas.
To apply to vary your route or area, follow the below steps.
- Complete form ODT114: Regular passenger transport service provider: Variation of approved routes and areas.
- Scan and submit your completed form to ondemandtransport@transport.wa.gov.au.
- The Department of Transport will contact you regarding receipt of your application and to organise payment of the approved route variation application fee (see Regular passenger transport service fees below for more details).
DoT will assess your application, considering the impact of the variation against current services that are provided, and contact you regarding the outcome.
| Regular Passenger Transport (RPT) service provider variation of approved routes and area (Form ODT114) | Kb | |
How to renew your RPT service authorisation
At the end of the five-year authorisation period, RPT service authorisation holders will need to apply to renew their authorisation.
DoT will contact you two months prior to your authorisation expiring, inviting you to apply to renew your RPT service authorisation. If your RPT service authorisation is not renewed before the expiry date, your authorisation will lapse, and you will be unable to provide regular passenger transport services.
Follow the below steps to apply to renew your RPT service authorisation.
- Complete form ODT117: Regular Passenger Transport Service provider authorisation renewal application and gather your required supporting documentation. For example, if you are applying as a Company, you will need to supply a recent Company Extract issued by ASIC within the last three months.
- If you intend to change your route or areas serviced, you will also need to complete form ODT114: Regular passenger transport service provider: Variation of approved routes and areas (additional application fees apply).
- Scan and email your completed form/s and supporting documents to ondemandtransport@transport.wa.gov.au.
- The Department of Transport will contact you regarding receipt of your application and to organise payment of the authorisation renewal application fee (see Regular passenger transport service fees below for more details).
DoT will assess your application for renewal and contact you regarding the outcome.
| Application for renewal of regular passenger transport service authorisation (Form ODT117) | Kb | |
| Regular Passenger Transport (RPT) service provider variation of approved routes and area (Form ODT114) | Kb | |
How to transfer an RPT service authorisation
If you wish to transfer an active RPT service authorisation, the party wanting to receive the authorisation (the transferee) will need to follow the below steps.
- Prepare your required supporting documentation:
- If applying as a company, supply a Company Extract issued by ASIC within the last three months.
- If applying as a trust, supply a copy of the Trust Deed.
- If applying as a partnership, supply a copy of the Partnership agreement, naming all partners.
- Complete all required sections of the ODT116: Application for the Transfer of a Regular Passenger Transport Service Authorisation form.
- Have the Transferor complete the “Transferor Declaration” section of the form.
- Scan and email your completed form/s and supporting documents to ondemandtransport@transport.wa.gov.au.
- DoT will contact you regarding receipt of your application and to organise payment of the authorisation transfer application fee (see Regular passenger transport service fees below for more details). Alternatively, you can contact DoT on 13 11 56 to make payment for the transfer.
Payment must be received before DoT will assess the application for transfer. DoT will contact you regarding the outcome.
| Application for the Transfer of a Regular Passenger Transport Service Authorisation (Form ODT116) | Kb | |
Regular passenger transport service fees
Regular passenger transport service fees
| Fee type | Fee |
|---|---|
| Regular passenger transport service authorisation application (5 years) | $119.00 |
| Regular passenger transport service authorisation variation of conditions application | $159.40 |
| Regular passenger transport service approved route variation application | $159.40 |
| Regular passenger transport service transfer of authorisation application | $79.70 |
| Regular passenger transport service authorisation renewal application | $119.00 |