Regular passenger transport services

The Transport (Road Passenger Services) Act 2018 (the Act) introduces changes to the licensing of regular, as well as the tourism and on-demand passenger transport industries.

  What are regular passenger transport services?

Regular passenger transport (RPT) is the transport of passengers for hire and reward that is conducted according to regular routes and timetables.

  RPT service authorisation

As of 2 July 2019, RPT services require a Regular Passenger Transport Service (RPTS) authorisation. An RPTS authorisation is valid for five years. Applications can be made by completing the below form and submitting to On-demand Transport.  

Operators with existing RPT vehicles will need to apply for the new RPT authorisation, for a fee of $115. Existing operators will be contacted by the Department to confirm the area and routes that they were authorised for under the Transport Co-ordination Act 1966.

Once authorised as an RPT service provider, the business will be able to manage their vehicle fleets independently of their approved routes. 

RPT services do not require on-demand booking service authorisation if they solely undertake regular passenger transport. However, if an individual or business takes bookings for any on-demand services such as airport transfers, it will be required to apply for an on-demand booking service authorisation. For further information, please refer to On-demand booking services.

ODT_F_ODT112_RPT_service_provider_authorisation_application.pdf icon Regular Passenger Transport (RPT) authorisation (Form ODT112) Kb

  Safety responsibilities for authorised RPT services

Safety

The Act introduces a range of safety duties and safety standards for passenger transport services, including RPT. Under the Act, authorised RPT services must ensure the health and safety of their passengers and drivers.

From 2 July 2019, RPT providers must develop and maintain a Safety Management System. A Safety Management System is a set of policies, procedures and plans that systematically manage health and safety at work by identifying safety risks and putting in place steps to mitigate them.

DoT has provided resources that may be helpful for RPT providers to develop their Safety Management Systems. Visit Safety management for authorised booking services for supporting resources.

Vehicle and driver authorisation

Vehicles used for RPT services must have a Passenger Transport Vehicle (PTV) authorisation in the RPT category. If the vehicles are also used for on-demand work they will require a PTV authorisation in the On-demand Charter category too. There is no extra cost for PTVs with multiple categories.

See Passenger Transport Vehicles for further information about PTV categories and authorisation requirements.

Drivers for RPT services must have the appropriate endorsement on their driver's licence (i.e. an F extension). From mid-2020, F and T extensions will be replaced by a single new Passenger Transport Driver authorisation.

Record keeping

Authorised RPT services are required to keep records of each trip, including:

  • start and finish times and locations;
  • vehicle and driver licence details; and
  • the fare structure applied.

RPT services must also keep records of customer complaints and the resolution of these complaints.

These records may be requested by DoT at any time.

Fares

Authorised RPT services are required to be transparent in their determination of fares.
Any fares charged must be available to passengers prior to the journey commencing.
Advertising
Advertising for authorised RPT services must include either the business/trading name or authorisation number.

Complaints handling

RPT services are required to have appropriate complaints management processes and procedures in place.

The following links are provided to assist RPT services to establish complaints management processes that meet their needs. A large range of example complaint management processes, policies and procedures can be found online and from other established businesses.

Opens in a new window Australian Competition and Consumer Commission: Dealing with customer complaints
Opens in a new window WA Small Business Corporation: Handling customer complaints

 

Page last updated: Wed Jul 3 2019 11:59:22 AM