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State of the industry
Find out the latest passenger transport industry statistics.
The information on this page is current at the end of each financial quarter reported.
If you require any information that is not featured on this page, please contact On-demand Transport to discuss your data needs.
On-demand booking services
754
Total active on-demand booking service (ODBS) authorisations at the end of the September 2023 financial quarter.
| End of financial quarter | Total active ODBS authorisations |
|---|---|
| September 2023 | 754 |
| June 2023 | 734 |
| March 2023 | 714 |
| December 2022 | 722 |
| September 2022 | 706 |
| June 2022 | 695 |
| March 2022 | 768 |
| December 2021 | 814 |
| September 2021 | 817 |
| June 2021 | 850 |
| March 2021 | 888 |
| December 2020 | 882 |
| September 2020 | 872 |
| June 2020 | 840 |
| March 2020 | 831 |
| December 2019 | 857 |
| September 2019 | 821 |
| June 2019 | 730 |
| March 2019 | 309 |
Regular passenger transport service providers
15
Total authorised regular passenger transport (RPT) service providers at the end of the September 2023 financial quarter.
Passenger transport vehicles
Number of authorised passenger transport vehicles
Passenger transport vehicles (PTVs) can be authorised in multiple categories, including:
- on-demand rank or hail;
- on-demand charter;
- tourism passenger transport (TPT); and
- regular passenger transport (RPT).
Therefore when reading the below data, please be aware that the total number of authorised PTVs is not equal to the sum of all categories.
21,805
Total active PTV authorisations at the end of the September 2023 financial quarter.
| End of financial quarter | Rank or hail | Charter | TPT | RPT | Rank or hail WAV* | Total active PTV authorisations |
|---|---|---|---|---|---|---|
| September 2023 | 2,505 | 18,885 | 5,575 | 3,760 | 201 | 21,805 |
| June 2023 | 2,488 | 18,092 | 5,623 | 3,597 | 193 | 20,957 |
| March 2023 | 2,357 | 16,895 | 5,553 | 3,398 | 189 | 19,624 |
| December 2022 | 2,284 | 15,856 | 5,543 | 3,200 | 184 | 18,494 |
| September 2022 | 2,196 | 14,743 | 5,642 | 3,060 | 180 | 17,310 |
| June 2022 | 2,122 | 14,219 | 5,773 | 2,874 | 175 | 16,676 |
| March 2022 | 2,172 | 14,127 | 6,026 | 2,789 | 172 | 16,600 |
| December 2021 | 2,236 | 14,881 | 6,487 | 2,825 | 168 | 17,400 |
| September 2021 | 2,272 | 15,078 | 6,952 | 2,765 | 167 | 17,621 |
| June 2021 | 2,273 | 15,652 | 7,641 | 2,799 | 167 | 18,185 |
| March 2021 | 2,268 | 16,060 | 8,270 | 2,744 | 166 | 18,557 |
| December 2020 | 2,312 | 16,463 | 8,877 | 2,683 | 164 | 18,977 |
| September 2020 | 2,397 | 16,013 | 9,308 | 2,565 | 164 | 18,613 |
| June 2020 | 2,444 | 15,903 | 10,055 | 2,436 | 164 | 18,532 |
| March 2020 | 2,580 | 16,197 | 10,993 | 2,250 | 167 | 18,956 |
| December 2019 | 2,515 | 16,284 | 12,512 | 2,200 | 166 | 18,930 |
| September 2019 | 2,313 | 15,497 | 13,529 | 1,914 | 144 | 17,878 |
* Wheelchair accessible vehicles (WAVs) are vehicles that meet specific safety and accessibility standards, including the installation of a ramp or hoist, and appropriate wheelchair restraints. Only WAVs with a rank or hail category of PTV authorisation can access the Taxi User Subsidy Scheme (TUSS) in WA.
Passenger transport drivers
Number of authorised passenger transport drivers
37,298
Total active passenger transport driver (PTD) authorisations at the end of the September 2023 financial quarter.
| End of financial quarter | Total active PTD authorisation |
|---|---|
| September 2023 | 37,298 |
| June 2023 | 36,092 |
| March 2023 | 34,735 |
| December 2022 | 34,037 |
| September 2022 | 32,824 |
| June 2022 | 31,885 |
| March 2022 | 31,485 |
| December 2021 | 31,253 |
| September 2021 | 29,628 |
| June 2021 | 24,338 |
| March 2021 | 17,660 |
| December 2020 | 13,071 |
| September 2020 | 7,513 |
Notifiable occurrences
A notifiable occurrence is an incident of a serious nature that involves, or has the potential to result in injury, violence or abuse of a person.
On-demand booking services (ODBSs) are required to submit details of notifiable occurrences to the Department of Transport (DoT) as soon as is practicable. This reporting requirement began on 1 July 2019.
The below information reflects reports received for incidents that occurred from 1 July 2019 onwards.
Visit On-demand transport industry portals for more information about notifiable occurrences.
Please note: the incident numbers reported below may not be fully reflective of all incidents that have occurred, as DoT’s data relies on reports to be received from ODBSs.
2023
| Category | March 2023 | June 2023 | September 2023 | Total per category |
|---|---|---|---|---|
| Camera misuse | 0 | 0 | 0 | 0 |
| Driver Conduct: Criminal complaint | 8 | 6 | 1 | 15 |
| Driver Conduct: Criminal charge | 0 | 0 | 0 | 0 |
| Driver Conduct: Other | 55 | 45 | 72 | 172 |
| Mechanical Failure | 2 | 3 | 0 | 5 |
| Passenger Conduct: Criminal complaint | 20 | 28 | 14 | 62 |
| Vehicle Accident: Minor | 5 | 7 | 6 | 18 |
| Vehicle Accident: Moderate | 65 | 81 | 60 | 206 |
| Vehicle Accident: Serious | 9 | 7 | 14 | 30 |
| Total per quarter | 164 | 177 | 167 | 508 |
2022
| Category | March 2022 | June 2022 | September 2022 | December 2022 | Total per category |
|---|---|---|---|---|---|
| Camera misuse | 1 | 0 | 0 | 0 | 1 |
| Driver Conduct: Criminal complaint | 7 | 8 | 11 | 5 | 31 |
| Driver Conduct: Criminal charge | 0 | 0 | 0 | 0 | 0 |
| Driver Conduct: Other | 75 | 59 | 66 | 65 | 265 |
| Mechanical Failure | 2 | 3 | 0 | 0 | 5 |
| Passenger Conduct: Criminal complaint | 39 | 25 | 34 | 25 | 123 |
| Vehicle Accident: Minor | 24 | 25 | 11 | 8 | 68 |
| Vehicle Accident: Moderate | 41 | 64 | 60 | 40 | 205 |
| Vehicle Accident: Serious | 11 | 14 | 11 | 8 | 44 |
| Total per quarter | 200 | 198 | 193 | 151 | 742 |
2021
| Category | March 2021 | June 2021 | September 2021 | December 2021 | Total per category |
|---|---|---|---|---|---|
| Camera misuse | 0 | 1 | 0 | 0 | 1 |
| Driver Conduct: Criminal complaint | 11 | 6 | 12 | 16 | 45 |
| Driver Conduct: Criminal charge | 0 | 0 | 1 | 0 | 1 |
| Driver Conduct: Other | 70 | 78 | 74 | 84 | 306 |
| Mechanical Failure | 1 | 2 | 5 | 2 | 10 |
| Passenger Conduct: Criminal complaint | 41 | 35 | 31 | 46 | 153 |
| Vehicle Accident: Minor | 5 | 5 | 7 | 9 | 26 |
| Vehicle Accident: Moderate | 10 | 18 | 8 | 13 | 49 |
| Vehicle Accident: Serious | 49 | 50 | 54 | 75 | 228 |
| Total per quarter | 187 | 195 | 192 | 245 | 819 |
2020
| Category | March 2020 | June 2020 | September 2020 | December 2020 | Total per category |
|---|---|---|---|---|---|
| Camera misuse | 0 | 1 | 0 | 0 | 1 |
| Driver Conduct: Criminal complaint | 7 | 2 | 7 | 9 | 25 |
| Driver Conduct: Criminal charge | 3 | 0 | 0 | 1 | 4 |
| Driver Conduct: Other | 20 | 21 | 20 | 40 | 101 |
| Mechanical Failure | 1 | 0 | 3 | 7 | 11 |
| Passenger Conduct: Criminal complaint | 18 | 14 | 30 | 44 | 106 |
| Vehicle Accident: Minor | 4 | 4 | 6 | 8 | 22 |
| Vehicle Accident: Moderate | 13 | 6 | 7 | 9 | 35 |
| Vehicle Accident: Serious | 31 | 10 | 36 | 47 | 124 |
| Total per quarter | 97 | 58 | 109 | 165 | 429 |
2019
| Category | September 2019 | December 2019 | Total per category |
|---|---|---|---|
| Camera misuse | 0 | 0 | 0 |
| Driver Conduct: Criminal complaint | 11 | 3 | 14 |
| Driver Conduct: Criminal charge | 2 | 0 | 2 |
| Driver Conduct: Other | 22 | 23 | 45 |
| Mechanical Failure | 1 | 0 | 1 |
| Passenger Conduct: Criminal complaint | 12 | 11 | 23 |
| Vehicle Accident: Minor | 9 | 9 | 18 |
| Vehicle Accident: Moderate | 11 | 5 | 16 |
| Vehicle Accident: Serious | 35 | 32 | 67 |
| Total per quarter | 103 | 83 | 186 |