Transport for people with a disability

Information for people with a disability or vision-impaired passengers is available here. Includes taxi identification, travelling with a guide dog, wheelchair and scooter accessibility and more.

  Taxi identification for the vision-impaired

Image of taxi ID plate
Image of taxi ID plate

It is a Commonwealth Government requirement that taxis are recognised by people who are vision-impaired.

Raised taxi registration numbers are placed on the exterior of all taxi passenger doors, forward of the handle (as pictured).

  Transporting a guide dog

Guide Dogs can go anywhere
Guide Dogs can go anywhere

Under Regulation 14 of the Taxi Regulations 1995, taxi drivers must transport a guide dog accompanying a passenger who is vision-impaired.

Failure to do so constitutes an offence under the Regulations and may result in an infringement of $300 being issued to the driver.

It is unlawful for anyone to attempt to deny these rights to a person who is vision-impaired, or treat that person less favourably, solely because he or she is accompanied by a Guide Dog. This also applies to people training Guide Dogs and Guide Dog puppies.

What to expect

A Guide Dog can be recognised by a white harness or Guide Dog in Training jacket, a Guide Dog medallion and also the Guide Dog user and/or handler (Guide Dog in training) will also carry a Guide Dog WA Public Access Card.

A person who is vision-impaired can choose where to sit in the taxi with their guide dog, however the dog will usually sit in the floor area in front of the front passenger seat. This is the safest area for the dog and the car occupants in the event of a motor vehicle accident.

Most guide dogs are able to:

  • Avoid overhead obstacles;
  • Avoid obstacles on footpaths; and
  • Find doors, steps and kerbs.

To help prevent accidents Guide Dog users are advised to always take their time when entering a taxi. Drivers should offer to open and close the car door however the Guide Dog User may prefer to control the process to reduce the chance of the dog getting its tail jammed in a closing car door. Drivers can assist by helping the Guide Dog user to locate the door handle and answering questions about the airbags in the car which may affect where the dog sits.

The Guide Dog user may or may not remove the harness from the dog.

Before leaving the taxi, the Guide Dog user may ask the driver to confirm that it is safe to do so. Drivers should ensure that they have chosen and safe and convenient location as close as possible to the Guide Dog users destination and should help be describing the location to the Guide Dog user.

Guide Dogs WA

"By law, Guide Dogs are granted access rights to everywhere their user goes. This means that Guide Dogs can access cafes, restaurants, taxis, retail shops, public transport, sporting and cultural venues and public service providers. It's important to remember that if a Guide Dog is refused entry, in effect, so is their user".

Quote and image used with permission.

Opens in a new window Guide Dogs WA: Guide Dog Access Rights

  Wheelchair and scooter accessible transport

Multi-Purpose Taxis (MPT) and wheelchair and scooter accessible taxis are available in metropolitan and regional areas throughout Western Australia.

The dedicated taxi booking service 13 MAXI is appointed to provide reliable and consistent service for passengers using wheelchairs or scooters.

To book a Multi-Purpose Taxi in the metropolitan area contact 13 MAXI.

Opens in a new window Black and White Taxis includes MPT Dispatch Service (13MAXI)

  Guidelines for passengers with a wheelchair or scooter

Man in a wheelchair hailing a taxi
Man in a wheelchair hailing a taxi

To allow you to be transported safely

  1. Your wheelchair or scooter should be capable of being restrained correctly.
  2. Wherever practical it is always preferable that passengers transfer out of their wheelchair when being transported.
  3. If you need to be transported while seated in your wheelchair:
  • You should seek your own advice to determine the most appropriate type of wheelchair for you for this purpose. Gophers and scooters may not be suitable for this purpose.
  • You should familiarise yourself with how you and your wheelchair should be restrained while being transported.
  • You should contact the On-demand Transport business unit with any concerns about your safety while being transported.

London Taxi guidelines

The London Taxi has built-in features to assist passengers who are vision, hearing or mobility impaired and need to use mobility aids such as a walking frame or wheelchair. Information provided in the London Taxi passenger guidelines can assist in deciding whether the vehicle is suitable for you.

ODT_P_LondonTaxiAccessFeatures.pdf icon London taxi access features Kb

  Taxi User Subsidy Scheme (TUSS) - review

View of some taxi roofs
View of some taxi roofs

January 2018

In Western Australia there are approximately 15,000 active Taxi User Subsidy Scheme (TUSS) participants state-wide.

DoT has recently completed a review of the TUSS as part of its commitment to continuous improvements in providing accessible and safe transport services across metropolitan and regional areas.

The review recognised the unique importance of the scheme and identified opportunities to strengthen and improve the scheme and the outcomes it delivers. Opportunities include:

  • Enhancing the scheme's policy framework including simplifying the eligibility and entitlements process;
  • Improving the application and entitlement management processes including web-based applications; and
  • Replacing the manual voucher processes with a digitised payment system.

DoT is continuing to consult with subsidy users, dispatch services and MPT drivers to ensure the outcomes of the review provide maximum benefits for people with disabilities and transport service providers. A number of subsidy users and drivers will be contacted during the review and invited to take part in surveys and workshops to refine the review outcomes.

  Travel subsidies - Taxi User Subsidy Scheme (TUSS)

The Taxi User Subsidy Scheme is available for people with a severe permanent disability, which prevents them from using public transport services or accessing standard on-demand transport such as taxis, charters or regular passenger transport vehicles e.g. a bus on a regular public transport route or an airport shuttle bus.

For more information, refer to Travel subsidies.

  Feedback, compliments and complaints

Refer to the Contact On-demand transport page for information on the types of complaints and where to lodge them.

For all other comments, please complete the General feedback, compliments and complaints online form.


Page last updated: Fri Oct 12 2018 11:41:04 AM