Tourism passenger transport services

The Transport (Road Passenger Services) Act 2018 (the Act) introduces changes to the licensing of tourism, as well as the regular and on-demand passenger transport industries.

  What are tourism passenger transport services?

Tourism passenger transport (TPT) is the transport of passengers (tourists) for hire or reward to destinations listed on a publicly available tour itinerary.

All tour and charter vehicles used for tourism passenger transport are currently licensed under the Transport Coordination Act 1966 as tour and charter omnibuses. An omnibus under that Act can be any size vehicle, from motor cycles to coaches.

As of July 2016, tour and charter omnibus licences were converted to charter vehicle licences - the requirement for licence holders to abide by their set conditions did not change.

The Act formally separates these types of services into two distinct classes and applies different rules.

  • Tour services may be classified as tourism passenger transport and must be:
    • Conducted to destinations as per a publicly available tour itinerary;
    • For the purposes of tourism; and
    • In a motor vehicle.
  • Charter services may be classified as on-demand passenger transport if:
    • The start and finish locations of the trip are determined by the hirer;
    • The start and finish times of the trip are determined by the hirer; and
    • They are conducted in a motor vehicle.
ODT_P_FS_Tourism_Operators_Guide.pdf icon Odt reform: A guide for tourism operators Kb

  Responsibilities of TPTs

Safety

Under the Act, TPT service providers must ensure the health and safety of their passengers and drivers.

TPT providers may wish to develop a Safety Management System. A Safety Management System is a set of policies, procedures and plans that systematically manage health and safety at work by identifying safety risks and putting in place steps to mitigate them.

DoT has provided resources to assist on-demand booking services to develop safety management systems - these resources may be helpful for TPT providers as well. Visit Safety management for authorised booking services for supporting resources.

Authorisation

Vehicles used for TPT services must have the appropriate authorisation (i.e. a charter vehicle licence) and follow their operating conditions. In July 2019, all charter vehicle licences will be transitioned to a new Passenger Transport Vehicle authorisation. See Changes for passenger transport vehicle owners for more information about new vehicle authorisations.

Drivers for TPT services must have the appropriate endorsement on their driver's licence (i.e. an F extension). From mid-2020, F and T extensions will be replaced by a single new Passenger Transport Driver authorisation.

TPT services, such as tour companies, do not require on-demand booking service authorisation if they solely undertake tourism passenger transport. However, if an individual or business takes bookings for any customised tours, or provides any other on-demand services such as airport transfers, it will be required to apply for an on-demand booking service authorisation. For further information, please refer to On-demand booking services

In mid-2019, the next stage of regulations will be released to support the implementation of the Act. There may be further changes that apply for TPT services.

  I also do on-demand work

Businesses which solely provide tourism transport services are not classified as on-demand booking services and therefore do not need to apply for an on-demand booking service authorisation. However, if an individual or business takes bookings for any customised tours, or provides any other on-demand services such as airport transfers, it will be required to apply for an on-demand booking service authorisation.

Applications for booking service authorisations are now open and authorisation fees will be waived until 30 June 2019 to assist the industry to adjust to the reform.

Vehicles and drivers that undertake both on-demand and tourism passenger transport will be required to be appropriately licensed or authorised.

For further information, please refer to On-demand booking services

ODT_P_FS_Tour_charter_factsheet.pdf icon Tour and charter fact sheet Kb

 

Page last updated: Tue Mar 26 2019 2:09:53 PM