What you need to know

Western Australia's on-demand transport industry is being reformed to give customers and service providers more choice and flexibility.

  Overview

Reform of the on-demand transport industry commenced in December 2015 with release for public comment of a Discussion paper on future innovation (Green paper).  Since that time a new direction for the industry has been formalised, with development and passage of significant legislation that focused on safety and flexibility of service for the customer.

Implementation of the Transport (Road Passenger Services) Act 2018 (the Act) commenced on 28 February 2019. The Act will be implemented in stages, starting with the requirement for on-demand booking services to apply for authorisation before 1 April 2019.

The Act introduces five types of passenger transport services:

  • On-demand passenger transport.
  • Regular passenger transport.
  • Tourism passenger transport.
  • Community transport service.
  • Courtesy transport service.

A summary of the Act, explaining the different parts is also available to view, please see Transport (Road Passenger Services) Bill 2018: Summary.

Much of the reform applies to the on-demand passenger transport industry - this includes taxi dispatch services, ride-sourcing providers and charter vehicle licensees. Under the Act, people taking or facilitating bookings from the customer for on-demand passenger services and arranging a driver and vehicle are all classified as on-demand booking services and require authorisation.

The Act will be fully implemented in 2020 and will:

  • Deliver an industry that is accountable for the provision of safe and on-demand transport services;
  • Allow individuals and companies working in the on-demand transport industry to determine their own business operating models;
  • Have consistent requirements for players within the industry based on the nature of the service being provided;
  • Make it easier to enter and exit the on-demand transport industry and to operate fairly within it; and
  • Allow government to have a good understanding of the size, nature and performance of on-demand transport services for planning purposes and ensuring that regional and vulnerable groups have reasonable access to services.
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Opens in a new window Transport (Road Passenger Services) Act 2018
External Link Transport (Road Passenger Services) Regulations 2019
ODT_FS_ODTReform_TransRoadPassServBillSummary.pdf icon Transport (Road Passenger Services) Act 2018: Summary Kb
TAXI_P_OnDemand_Transport_Executive_Summary_consultation_report.pdf icon Green Paper: On-demand Transport Reform - Consultation report executive summary Kb
TAXI_P_OnDemand_Transport_Green_Paper_discussion.pdf icon Green Paper: On-demand Transport Reform - Discussion paper for future innovation Kb
ODT_P_Proposal_Decision_Regulatory_Impact_Statement_May_2017.pdf icon Proposal for regulation of the On-demand (taxi and charter) transport industry: Decision regulatory impact statement Kb
ODT_P_Decision_reg_impact_statement_letter_of_compliance.pdf icon Compliance assessment notice: Decision regulatory impact statement Kb
ODT_P_Supplementary_DRIS__voluntary_buyback_July_2017.pdf icon Proposal for industry funded voluntary buy-back scheme of Perth owned taxi plates: Supplementary decision regulatory impact statement Kb

  How the reform impacts you

The reform impacts different types of passenger transport services in different ways. The following information will help you understand where your service fits and how your type of service is impacted by the reform.

On-demand passenger transport

On-demand transport is the transport of passengers for hire and reward where the passenger or hirer determines the locations for the beginning and end of the journey, as well as the time of travel.

This may include:

  • A taxi dispatched, or sourced through rank or hail.
  • An app booking service provider.
  • A chartered vehicle for special events.
  • A chartered vehicle that is contracted for a number of services delivered over a period of time i.e. by mining companies.
  • A chartered vehicle for airport and corporate transfers.
  • A chartered vehicle for customised sightseeing or tours.
  • A chartered vehicle that is hired for school camps or excursions.

Individuals and businesses who take or facilitate bookings for on-demand passenger transport journeys must be authorised as an On-demand Booking Service in their own right, or have an association arrangement with one who is authorised. This includes drivers who take their own bookings at rank or hail or through a private book of clients.

Hire or Reward? Booking Service Authorisation Vehicle Authorisation (mid-2019 - until then require CVL or taxi plate / licence) Driver Authorisation (mid-2020 - until then require F or T extension)
Yes Yes Yes Yes


Regular passenger transport

Regular passenger transport (RPT) is the transport of passengers for hire and reward that is conducted according to regular routes and timetables. This includes:

  • Regular route services conducted by the Public Transport Authority (PTA).
  • PTA contracted school buses.
  • Regional and intra-town bus services.
Hire or Reward? Booking Service Authorisation Vehicle Authorisation (mid-2019 - until then require CVL or taxi plate / licence) Driver Authorisation (mid-2020 - until then require F or T extension)
Yes No Yes Yes

Individuals and businesses who operate RPT services will need to be authorised for the route and area where the service operates. This will not be required until mid 2019.


Tourism passenger transport

Tourism passenger transport is the transport of tourists for hire and reward to destinations listed on a publicly available itinerary. This may include:

  • Tours (e.g. tours of the Pinnacles or Margaret River wine region).
  • Sightseeing.
  • Hop-on Hop-off.
Hire or Reward? Booking Service Authorisation Vehicle Authorisation (mid-2019 - until then require CVL or taxi plate / licence) Driver Authorisation (mid-2020 - until then require F or T extension)
Yes No Yes Yes


Community transport

The transport of passengers undertaken by a not-for-profit service whose underlying purpose is to improve the community they serve. This may include services provided by:

  • Sporting or social clubs.
  • Local Governments.
  • Aged care facilities.
  • Day care/after school care.
  • Community health services.
Hire or Reward? Booking Service Authorisation Vehicle Authorisation (mid-2019 - until then require CVL or taxi plate / licence) Driver Authorisation (mid-2020 - until then require F or T extension)
No No No No


Courtesy transport

Transport provided to a customer, where the transport is additional to the primary service and is provided as a courtesy to the customer. This may include:

  • Car dealers i.e. provide a free transport service with vehicle services.
  • Funeral transport.
  • Transport to and from a bed and breakfast/short stay accommodation.
  • Non-road transport i.e. a fishing charter company picking up customers and driving them to the wharf).
Hire or Reward? Booking Service Authorisation Vehicle Authorisation (mid-2019 - until then require CVL or taxi plate / licence) Driver Authorisation (mid-2020 - until then require F or T extension)
No No No No

  Fees associated with On-demand transport reform

The reform will see the implementation of new fees and charges relating to the authorisation of on-demand booking services, regular passenger transport service providers and all passenger transport vehicles and drivers.

The first stage to be implemented is the authorisation of on-demand booking services (ODBS).

The annual ODBS authorisation fee will be waived for authorisations approved before Sunday 30 June 2019. Any on-demand booking service authorisations after this will incur the full authorisation fee.

An application fee of $113 is payable at the time of application lodgement.

When applying for authorisation, the ODBS applicant will indicate which fee band best meets their needs for the upcoming year. It is recommended that businesses apply for authorisation based on the highest number of vehicles they expect to dispatch work to over the 12 months.

From Monday 1 July 2019, the relevant annual authorisation fee will be payable once the application for the ODBS authorisation is approved.

Fees relating to taxi and charter vehicle licences will remain unchanged until implementation of Passenger Transport Vehicle authorisations in mid-2019. Visit Changes for passenger transport vehicle owners for further details.

Fees relating to hire and reward driver licence extensions (F/T) will not change until 2020 with the transition to Passenger Transport Driver authorisations. Visit Changes for passenger transport drivers for further details.

 

Page last updated: Thu Mar 21 2019 3:40:29 PM