Identity security

What to do if your driverís licence or learnerís permit has been compromised in a data breach.

A data breach is when data containing personal information is unintentionally shared with or maliciously accessed by an unauthorised person or third-party. 

If your driverís licence or learnerís permit information has been compromised in a data breach, you should act quickly to protect yourself from the risk of identity fraud.

The quickest and easiest way to protect your driverís licence information is by:

  • replacing your driverís licence or learnerís permit card, or
  • placing a block on your driverís licence or learnerís permit.

Latitude Finance customers

Latitude Financial was the target of a cyber-attack that resulted in the unauthorised access of personal information and identity documents, including driverís licences. This is a Latitude Financial data breach. WA Department of Transport (DoT) systems are not affected.

Expert advice for victims of identity crime is available through IDCARE. If you engage IDCARE, use the referral code LAT23. If you choose to replace your driverís licence, please keep your transaction receipt and contact Latitude Financial for reimbursement.

Replace your driverís licence or learnerís permit

All WA driverís licence cards include 2 different numbers: 

  • the driverís licence number on the front of the card; and 
  • a unique card number printed on the back of the card that is changed every time a new licence card is produced.

Driver's Licence front        Driver's Licence back

Both numbers are required for a personís identity to pass the Australian Governmentís Document Verification Service (DVS) check.

The DVS is used by organisations, such as financial service providers, banks and telecommunications companies to verify the authenticity of Government issued credentials.

Replacing or renewing your licence changes your card number, preventing your old card being used to pass a DVS check.

Note: If you have renewed or replaced your driverís licence card recently and have not provided the new card details to the organisation affected by the data breach, you may not need to replace your card again.

How to replace your card

You can order a driverís licence card or learnerís permit card online using DoTDirect.

You can also replace a driverís licence in person at Driver and Vehicle Services centre, regional DoT office or agent using the Application for Replacement/Certified Copy of Driverís Licence, Learnerís Permit of Learner Log Book (DL26) form.

You will need to pay a fee to replace your driverís licence card. 

Add a block to your driverís licence or learnerís permit

A driverís licence block is a feature that protects your driverís licence or learnerís permit information, by controlling when they can be used for identity verification through the Australian Governmentís Document Verification Service (DVS).

You can add a licence block to your driverís licence or learnerís permit when:

  • your data has been compromised in data breach;
  • you have experienced identity fraud; 
  • your licence or permit has been lost or stolen; or 
  • you are concerned about the security of your licence or permit information. 

When a block is in place, any attempt to use your driverís licence for identity verification will be declined if the organisation uses the DVS.
Your authority to drive is not affected by having a block on your driverís licence. 

How to add and remove a driverís licence block

You can add and remove a driverís licence block anytime using DoTDirect by navigating to the Protect your identity section on the Driverís licence page.  

If you have placed a block on your Iicence or permit and need to access a benefit or service from an organisation that uses the DVS, you will need to temporarily lift the block or use an alternative identity document. 

Does the block apply to all cards issued by WA Department of Transport?

A licence block can only be applied to your driverís licence and learnerís permits. 

It cannot be applied to WA Photo Cards and Extraordinary licences, as these documents do not verify through the DVS.

If you renew or replace your driverís licence or learnerís permit, the block will remain in place until you lift it. You do not need to re-add the block when you receive a new card. 

Change your licence number

If you are a victim of identity fraud that involved the use of your driverís licence or learnerís permit information, you may be able to change your licence number.

The Department of Transport will only consider an application for a change of driverís licence number if you can provide evidence demonstrating the fraudulent use of your driverís licence details, including an:

  • Identity Crime Certificate issued by a State or Federal Court; or 
  • Letter from a law enforcement agency confirming you have been a victim of identity fraud and that involved the use of your driverís licence information. 

Your driverís licence number will not be changed if you are the victim of identity theft. Identity theft is where driverís licence details have been obtained by a third party (due to a data breach or other means), but there is no evidence of the details being used fraudulently. 

How to change your driverís licence number

To apply to change your driverís licence number, you must attend a Driver and Vehicle Services centre, regional DoT office or agent and submit an Application for New Driverís Licence Number (E126) form. 

You will also need to present: 

  • Primary and secondary proof of identity; and
  • Identity Crime Certificate issued by a State or Federal Court; or 
  • Letter from a law enforcement agency confirming you have been a victim of identity fraud and that the identity fraud involved the use of your driverís licence information. 

Once your driverís licence number is changed, you will need to provide your new driverís licence number: 

  • when using our online or phone transaction services 
  • to other organisations that require your personal identity information (for example, banks, insurance agencies, telecommunications companies)
  • to re-register for BPAY View (if applicable.) We will cancel any previously held BPAY View registrations.
  • in the learnerís Learn&Log app (if you supervise a learner driver). 
Page last updated: Mon Jul 3 2023 11:50:54 AM