Welcome to DoTBot, an AI chatbot that the Department of Transport (DoT) is trialling.

DoTBot is designed to answer your questions and help you find information on our website.

Its answers are not legal advice or substitutes for professional advice.

By opening the chatbot you are agreeing to these terms:

  1. DoT cannot guarantee that the information provided by the AI chatbot is error free, complete, and appropriate for your purposes.

  2. You will verify any responses it provides before relying on it.

  3. DoT accepts no liability for any loss, damage or injury resulting from any person's use of the chatbot or reliance on its information.

    4. The chatbot may collect personal information for improving the user experience (see DoT's Privacy Policy). Please avoid sharing Personally Identifiable Information when using this chatbot.

Close
Open DoTBot
Home > On-demand Transport > Passenger Transport Subsidy Scheme (PTSS) > PTSS for on-demand booking services > PTSS payments for ODBSs

PTSS payments for ODBSs

Payments for PTSS subsidies and co-payments are made directly to your ODBS, for distribution to relevant drivers.

PTSS journey details will be submitted to DoT via:

DoT will validate all PTSS journeys and pay the subsidy and any co-payment amounts to the ODBS associated with the journey. 

PTSS payments on behalf of drivers will be deposited in the bank account nominated by your ODBS. Your ODBS will be able to view reports in DoTDirect that outline:

  • the PTSS journeys included in the payment;
  • the value of the subsidy for each PTSS journey; and
  • the driver that completed that journey.

ODBSs are responsible for paying the correct amounts to their drivers. ODBSs and drivers will need to consider any financial arrangements regarding passing on subsidy payments – these are private commercial arrangements that DoT is unable to be involved with.

ODBSs are responsible for regularly:

  • reconciling the financial payments provided by DoT and the subsidies provided to passengers for the bookings the ODBS has taken or facilitated; and 
  • reporting any discrepancies or issues to DoT as soon as possible.
     
Show all

Register for PTSS

To enable DoT to make payments on behalf of drivers, your ODBS must register for PTSS via DoTDirect. 

ODBS authorisation applicants will also be required to register for PTSS if they intend to provide taxi services once authorised. 

Once your ODBS has registered for PTSS, you will receive monthly emails requesting that you submit booking records for PTSS journeys that occurred in the previous month. 

Visit PTSS responsibilities for ODBSs for more information about how to register for PTSS.

Understanding DoTDirect payment dashboards

ODBSs can view reports in DoTDirect that outline:

  • the PTSS journeys included in the payment;
  • the value of the subsidy for each PTSS journey; and 
  • the driver that completed that journey.  

What is an adjustment?

If the PTSS journey data provided by the ODBS does not match the PTSS journey details recorded at the time of the journey (i.e. via the mobile app or API), DoT may adjust subsequent PTSS payments to ODBSs.

A “credit adjustment” is applied when an additional subsidy amount is credited to the ODBS. A “debit adjustment” is applied when DoT deducts all or part of a subsidy payment to an ODBS.

Payment reports, including details of any adjustments, are available to view via your ODBS’s DoTDirect account.

Manually submit PTSS journeys on behalf of a driver

Details of PTSS journeys will be automatically submitted to DoT via the PTSS mobile app and API, to support ODBSs to provide timely and accurate payments to drivers.

If the PTSS mobile app and API are unavailable, ODBSs may manually submit PTSS journey data via their DoTDirect account.

You will be required to provide your reason for manually submitting PTSS journey data. Once submitted, your file will be validated by DoT.

Refer to the user guide below for more information about manually submitting PTSS journey details.

Page last updated: Fri Feb 28 2025 10:16:11 AM