Transporting people with a disability

Information about working with people with disability, including driver responsibilities, wheelchair loading, driver and passenger guidelines and driver training.

Taxi User Subsidy Scheme (TUSS): Change to presentation requirements

From 1 May 2018, all TUSS vouchers must be presented for reimbursement within 90 days of the date of travel.

  • Any rejected vouchers must be re-submitted for payment, if applicable, within 30 days of rejection.
  • To avoid vouchers being rejected please ensure all details are written clearly on the voucher, including the job number, before the voucher is presented for payment.
  • Failure to meet these deadlines may result in the voucher not being honoured.

If you have any queries please call On-demand Transport on 1300 660 147 or email.

  Applying for a taxi or MPT driver's licence

The best Multi-Purpose Taxi (MPT) drivers typically get their start as regular taxi drivers for a period of six to 12 months or more, before graduating to an MPT.

If you are not already a taxi driver, but would like to be, you can apply for a taxi driver licence.

Refer to Apply for a taxi or bus driver's licence for more information.

  Driver education and training

As a Multi-Purpose Transport (MPT) driver you have a duty of care to your passengers, many of whom are vulnerable and have special needs.

You will feel much more equipped to help them if you attend one of the short training courses offered by taxi training schools.

While the Department of Transport does not mandate taxi driver training requirements, on-demand transport service providers may require their drivers to undertake MPT training to operate as part of their network.

Contact the dedicated MPT dispatch service (13 MAXI) if you are an MPT driver operating in the Perth metropolitan area under government contract by Black & White Cabs (WA).

Opens in a new window Black and White Taxis includes MPT Dispatch Service (13MAXI)

  Taxi User Subsidy Scheme review

View of some taxi roofs
View of some taxi roofs

In Western Australia there are approximately 15,000 active Taxi User Subsidy Scheme (TUSS) participants state-wide.

DoT has recently completed a review of the TUSS as part of its commitment to continuous improvements in providing accessible and safe transport services across metropolitan and regional areas.

The review recognised the unique importance of the scheme and identified opportunities to strengthen and improve the scheme and the outcomes it delivers. Opportunities include:

  • Enhancing the scheme's policy framework including simplifying the eligibility and entitlements process;
  • Improving the application and entitlement management processes including web-based applications; and
  • Replacing the manual voucher processes with a digitised payment system.

DoT is continuing to consult with subsidy users, dispatch services and MPT drivers to ensure the outcomes of the review provide maximum benefits for people with disabilities and transport service providers. A number of subsidy users and drivers will be contacted during the review and invited to take part in surveys and workshops to refine the review outcomes.

  Taxi User Subsidy Scheme - driver's responsibility

All taxi drivers in Western Australia are required by law to accept Taxi User Subsidy Scheme (TUSS) vouchers as part payment of taxi fares. Failure to accept the vouchers or failure to abide by the terms and conditions of the TUSS may constitute an offence and result in action being taken by DoT.

Drivers should ensure that they are familiar with the terms and conditions of the TUSS and their rights and responsibilities under it.

Full details of how the scheme operates, and rights and responsibilities of participants and drivers, are contained within the 'Taxi User Subsidy Scheme (TUSS): Guidelines'.

More information about the TUSS is available on the Travel subsidies page in the Passenger section.

ODT_P_TUSS_Guidelines.pdf icon Taxi User Subsidy Scheme (TUSS): Guidelines Kb

  Transporting a guide dog

Guide Dogs can go anywhere
Guide Dogs can go anywhere

Under Regulation 14 of the Taxi Regulations 1995, taxi drivers must transport a guide dog accompanying a passenger who is vision-impaired.

Failure to do so constitutes an offence and may result in an infringement of $300 being issued to the driver.

It is unlawful for anyone to attempt to deny these rights to a person with disability, or treat that person less favourably, solely because he or she is accompanied by a guide dog. This also applies to people training guide dogs and guide dog puppies.

What to expect

A guide dog can be recognised by a white harness or guide dog in training jacket, a guide dog medallion and also the guide dog user and/or handler (guide dog in training) will carry a guide dog WA Public Access Card.

A person with disability can choose where to sit in the taxi with their guide dog, however the dog will usually sit in the floor area in front of the front passenger seat. This is the safest area for the dog and the car occupants in the event of a motor vehicle accident.

Most guide dogs are able to:

  • Avoid overhead obstacles;
  • Avoid obstacles on footpaths; and
  • Find doors, steps and kerbs.

To help prevent accidents guide dog users are advised to always take their time when entering a taxi. Drivers should offer to open and close the car door however the guide dog User may prefer to control the process to reduce the chance of the dog getting its tail jammed in a closing car door. Drivers can assist by helping the guide dog user to locate the door handle and answering questions about the airbags in the car which may affect where the dog sits.

The guide dog user may or may not remove the harness from the dog.

Before leaving the taxi, the guide dog user may ask the driver to confirm that it is safe to do so. Drivers should ensure that they have chosen and safe and convenient location as close as possible to the guide dog users destination and should help be describing the location to the guide dog user.

Guide Dogs WA

"By law, guide dogs are granted access rights to everywhere their user goes. This means that guide dogs can access cafes, restaurants, taxis, retail shops, public transport, sporting and cultural venues and public service providers. It's important to remember that if a guide dog is refused entry, in effect, so is their user".

Quote and image used with permission.

Opens in a new window Guide Dogs WA: Guide Dog Access Rights

  Working with mobility aids and devices

MPTs are not designed to carry or load/unload passengers while they are seated in a mobility scooter (gopher).

Passengers should transfer out of their mobility scooter before it is loaded and cannot use it as a seat while being transported. These requirements are consistent with the applicable standards for loading/unloading and tiedown/occupant restraint systems of wheeled mobility devices in vehicles.

The guidance provided here is based upon the AS 2942- 1994. 'Wheelchair Occupant Restraint Assemblies for Motor Vehicles' and are designed to be used with vehicles which are fitted out to meet the Department of Transport's specifications.

ODT_MPT_Sched1_VehFittingSpec.pdf icon Schedule 1: Multi-purpose taxi vehicle and fitting specifications Kb

General guidelines to provide good service to people with mobility aids and devices

  • Ask first.
  • Be courteous and patient.
  • Charge the correct fare.
  • Do not handle the mobility aid without asking first.
  • Direct your questions to the person with disability and not their carer.

  Working with people with disability

Multi-Purpose Taxis (MPT) can carry all types of taxi passengers but are obliged by law to give priority to passengers in wheelchairs.

Building positive client relationships

Driving MPT is not for everyone, as the job requires more of the driver than simply taking passengers from one place to another. To do it well, you must be prepared to give due consideration to the special needs of your passengers.

More importantly, MPT drivers work hard to build repeat business with their clients. This demands strong customer service and interpersonal skills, in addition to some personal time spent canvassing the market for new business opportunities.

The upside is that wheelchair passengers may become very loyal to their chosen on-demand transport service provider.

  More information and contacts

Should you have any questions about what training requirements may be required, contact the service provider directly for more information.

Alternatively, if you are a taxi driver operating in the Perth Metropolitan area under government contract by Black & White Cabs (WA), please Contact On-demand transport.


Page last updated: Thu Mar 28 2019 3:47:28 PM