Advice for DoT customers impacted by the Optus and Medibank data breaches

Alerts for the Department of Transport

11
Nov
2022

Information for Medibank customers

Unfortunately, the Department of Transport is unable to assist those who have been impacted by the Medibank data breach. Medibank has advised that no driverís licence information has been compromised in that breach, nor does Medibank have access to any customer medical records regarding fitness to drive that are obtained by DoT.

For the latest Medibank customer information, please visit the Medibank website.

Information for Optus customers

WA driverís licence cards contain two numbers Ė the driverís licence number itself and a unique serial card number on the reverse of the licence card (called the card number).  From 1 September 2022, both numbers are required if the personís identity is to pass a Document Verification Service check with banks and other businesses.

The State Government has taken steps to safeguard the identities of Western Australians impacted by the Optus data breach.

  • Customers that have had both numbers (licence and card) exposed need to take immediate action to replace their driverís licence card, which will be issued with a new card number.
     
  • Customers that have had only the licence number exposed can apply for a replacement driverís licence card, which will be issued with a new card number as a precaution.

Replacing a WA driverís licence card is the quickest way for customers to upgrade their protection to avoid being a victim of identity or financial crimes. This is because you will be issued a new card number, meaning your old licence card cannot be used by others seeking to use your licence details for fraudulent activities online, as they will not validate in a Document Verification Service (DVS) check. 

Customers can also apply to change their driverís licence number. There will be delays with this option as systems across multiple government agencies that rely on the driverís licence number need to be updated and tested. 

Optus data breach FAQs

Current as of 14 November 2022

1. What is the difference between driverís licence number and card number?

The driverís licence number is the number printed on the front of the card. The card number is the unique number printed on the back of the card that changes each time you get a new driverís licence card issued.  

Example of card number on back of card.

Card number on back of card.
 

2. What do I need to do to replace my WA driverís licence card with a new card number? 

You must attend a DoT transport service centre or regional agent and apply for a replacement card using the Application for Replacement/Certified Copy of Driverís Licence, Learnerís Permit or Learner Log Book (DL26) form.

This form will need to be presented in person by the licence holder with the following: 

  • One form of WA Government issued photographic identity document (e.g. WA driverís licence or WA Photo Card); or
  • Primary and secondary Proof of Identity; and
  • Optus issued notification verifying your WA driverís licence details were included in the data breach.

3. Will replacing my driverís licence card with a new card number provide adequate protection?

Replacing a WA driverís licence card will provide you with a new card number, providing protection from unauthorised Document Verification Service (DVS) checks using the old card's information. 

This is because both the licence number and the card number are needed to pass a DVS check. A DVS check is used by institutions such as banks to verify a personís identity.

The vast majority of people who provided their information to Optus before 1 September 2022, would have only provided the driverís licence number. By itself, this number is no longer enough to complete an online identity check.

4. How much will it cost to replace my licence card?

You will not be charged by DoT for a replacement driverís licence card. The State Government will be billing Optus for the cost of these licence replacements.

If you paid for a replacement driverís licence card online in DoTDirect between 28 September 2022 and 12 November 2022 you will have a credit applied to your account for the amount paid. You can apply for a refund via DoTDirect.

5. Will I be able to keep my old licence card?

Yes, you will be able to retain your current driverís licence card as DoT appreciates customers may need a photographic identity document for other purposes while waiting for a new card to arrive. 

6. Can I get my learnerís permit card replaced?

Yes, you can replace your learnerís permit cards by attending a DoT transport service centre or regional agent. The same options for replacing a driverís licence apply to replacing a permit.

7. How can I replace my WA Photo Card?

You must attend a DoT transport service centre or regional agent and apply using the Application for Photo Card (PC1) form.

This form will need to be presented in person by the card holder with the following:

  • One form of WA Government issued photographic identity document (e.g. WA driverís licence or WA Photo Card); or
  • Primary and secondary Proof of Identity; and
  • Optus issued notification verifying your WA Photo Card details were included in the data breach.

8. Should I change my driverís licence number?

Most customers who have had their driverís licence exposed through the Optus cyberattack will not need to change their driverís licence number to remain secure.

The Government recognises, however, that people may still be concerned and is offering impacted customers the option to change your driverís licence number. 

Issuing a new driverís licence card with both a new licence number and card number will take some time as the systems across multiple agencies that rely on the driverís licence number are updated and tested. 

We strongly encourage concerned customers to replace their WA driverís licence card which will be issued with a new card number in the interim.

9. How can I change my driverís licence number? 

You must attend a DoT transport service centre or regional agent and apply using the Application for New Licence Number (E126) form. 

This form will need to be presented in person by the licence holder with the following:

  • One form of WA Government issued photographic identity document (e.g. WA driverís licence or WA Photo Card); or
  • Primary and secondary Proof of Identity; and
  • Optus issued notification verifying your licence details were included in the data breach.

10. How long will it take for my driverís licence number to be changed?

Changing a driverís licence number is a complex process and there will be delays issuing a new number as systems are updated and tested. For more information about action taken by DoT, please refer to the Changing Driverís Licence Number Fact Sheet.

11. What happens if my driverís licence number is linked to other accounts and agencies?

DoT will work with other key WA Government agencies to ensure your new driverís licence number is shared as required. 

html iconApplication for New Driverís Licence Number form (E126)
Page last updated: Mon Nov 14 2022 3:18:02 PM