COVID-19: Updates on Department of Transport services

COVID-19 Hub

Stay up to date with changes to DoT services related to COVID-19.

Working together to stay safe

Our priority is to keep our customers and staff safe.

We ask that you only come to a centre for urgent tasks and transactions that you are unable to complete online. Our online portal, DoTDirect, allows you to complete payments and other transactions without the need to leave your home.

If you're not sure whether you can complete what you need online, give us a call on 13 11 56.

Please understand that our call centre is currently experiencing high demand. We appreciate your patience during this time.

If you do need to come into a centre, we are taking actions to protect you and our staff from the risk posed by COVID-19. This includes:

  • Contactless payment.
  • Daily cleaning of our centres.

In addition to practicing good hygiene, we ask that you do not visit our centres if you are showing any symptoms of illness.

Note: For the latest updates on COVID-19 from the WA State Government, please visit wa.gov.au.

  Practical Driving Assessment (PDA) bookings

We have suspended the ability to book a Practical Driving Assessment online.

All candidates with existing bookings are being contacted and only priority candidates requiring a driving test for essential work purposes (such as emergency services or freight tasks) will be accommodated.

If you are not a priority candidate please cancel your test online. We all have a role to play in working together to stay safe and ensuring we can continue to deliver essential services to those who need it most.

When the current health situation improves we will prioritise appointments for candidates who have had their PDA cancelled, and open remaining bookings to the public.

Please be assured, we will let you know when we resume business as usual operations and thank you for working with us at this time.

External Link Temporary licensing changes in place to help elderly and essential workers

  DoT Centre operating hours

With the progression of COVID-19 in our State, at times we may change our operating hours to restrict entry into our centres and comply with the governments direction on safe personal distancing.

Call centre

We are here to help.

From Monday 6 April, 2020 we will be opening up our call centre from 7am to 6pm Monday to Friday so we can provide additional support and flexibility for both our customers and our dedicated frontline staff.

Please continue to be patient – we are experiencing our highest call volumes on record and our staff are doing their very best to continue to provide our customers with the best service possible.

Metropolitan DoT

There are currently no changes to the operating hours of our metropolitan centres.

Regional agents

Some of our agents are considering the range of services that they provide. Before attending an agent we suggest you contact them to ensure they are still operating. Search our contacts to find your local agent.

Transactions can be completed online with a DoTDirect account. If you need further assistance, please call 13 11 56.

  Medical assessments for renewals on F extension, T extension, and elderly drivers licences

We realise that it in the current environment, ability for drivers to complete a medical assessment may be problematic. We are working with customers on addressing any issues they have with completing a medical.

Please be assured the safety and wellbeing of WA road users will not be compromised.

Meeting medical fitness requirements are conditional on licences held by:

  • Elderly drivers (over the age of 80)
  • F extension (bus or charter) drivers
  • T extension (taxi) drivers

If you are unable to attend your doctor to complete your medical assesment please phone our contact centre on 13 11 56 to dicuss options available to you to renew your drivers' licence.

These options will be tailored to suit individual customers based on their personal circumstances and will take into consideration their previous medical reports.

Some options that DoT may apply include:

  • Direct customers to speak to their doctor via phone/ video to have their medical completed - additional funding to this service was recently announced by the Commonwealth Government.
  • Delaying the due date for the medical assessment to enable drivers to renew their Drivers Licence in the interim. This will be considered based on a customer’s prior medical history.
  • Enabling customers to present any other evidence they may have to satisfy DoT as to their fitness, such as - a recent letter issued by GP confirming their fitness for other purposes (i.e. letter for Centrelink)
  • Accepting a declaration from the customer in cases where they are still under care of the same doctor and there has been no changes to their health since their last assessment.

  Economic stimulus measures

Funding to secure Rex air services

The State Government is providing financial assistance towards maintaining essential air services provided by Rex in regional WA. The $3 million funding will help to secure Regional Express (Rex) services on the regional air routes of Albany, Esperance and Carnarvon-Monkey Mia.

These measures will help to ensure essential workers, such as in the health and emergency sectors, can continue to provide services in regional areas.

AV_P_Regional_Rex_Flights_WA_FAQs.pdf icon FAQs: State government support for regional Rex flights for Albany, Esperance and Carnarvon-Monkey Mia Kb
External Link New funding secures essential Rex air services for WA

  Transact online with DoTDirect

An online account with DoTDirect makes managing your licensing business easy. You can complete transactions online, such as paying your rego or licence, changing your address or transferring a vehicle.

To sign up for an account online, you'll need the following ID handy:

  • Your current WA driver's licence details.
  • Your email address.
  • One of the following:
    • Your vehicle details (plate number and VIN - you can find this on your last rego renewal); or,
    • A DoTDirect registration code.
Go to DoTDirect

 

Sign up for digital billing

Make it easier to pay your licence and registrations online by registering for digital billing. Once you have your DoTDirect account, simply login and on your profile page, select the email option. You'll receive an electronic version of your invoice, instead of a paper bill. You can choose to receive these via email or BPay View.

I still need help

Not sure or having trouble signing up? We're here to help. Call us on 13 11 56.

  Fee increases freeze for motor vehicle charges

The economic stimulus package freezes fee increases but you will still need to pay your vehicle licence (rego).

Here’s an update on the WA State Government's COVID-19 economic response package.

The bad news is you still have to pay your vehicle licence (rego) fees for both this year and next year. The freeze means there will be no increases to your motor vehicle licence fees which were set to rise 1 July this year with inflation. Great news for your budget as your bill next year will be the same as the one you received from us this year.

See the below statement for full details of the stimulus package.

External Link COVID-19 economic response: Relief for businesses and households

  On-demand transport - keeping drivers and passengers safe

The Australian Government Department of Health website has up to date information for drivers and passengers using on-demand transport services, including advice about how to travel from an airport to a isolation location.

The WA Department of Health website has up-to-date information about coronavirus (COVID19) in WA.

On Sunday 15 March 2020, Premier McGowan and the State Government declared a State of Emergency under the Emergency Management Act and a Public Health Emergency under the Public Health Act.

Under the Transport (Road Passenger Services) Regulations 2019, surge pricing and queue-jumping fees are not allowed when a State of Emergency has been declared.

External Link WA Department of Health website
External Link Australian Government Department of Health website

 

Page last updated: Thu Apr 2 2020 4:49:26 PM