COVID-19: Updates on Department of Transport services

Outcome based management framework

Under an outcome-based management framework, DoT contributes to results based service delivery and building strategic infrastructure to benefit all Western Australians.

  Outcome-based management framework

DoT contributes to the State Government’s goals through the Outcome Based Management Framework as detailed below:

State Government Strategic Goals DoT Outcomes DoT Services
Future Jobs and Skills
Grow and diversify the economy, create jobs and support skills development.

Outcome 1.
Integrated transport systems that facilitate economic development.

Service 1: Strategic Transport Policy and Integrated Planning
Strong Communities
Safe communities and supported families.
Outcome 2.
Vehicles and road users that meet established vehicle standards and driver competencies to deliver safe vehicles and safe drivers.
Service 2: Driver and Vehicle Services
Better Places
A quality environment with liveable and affordable communities and vibrant regions.
Outcome 3.
An accessible and safe transport system.
Service 3: Coastal Infrastructure
Service 4: Marine Safety
Service 5: On-demand Transport

This section of the report provides an overview of how DoT successfully delivered these services and contributed to the State Government’s goals during the reporting period.

It also includes a summary of the results of our key performance indicators (KPI) as well as information on the significant community projects and customer focused programs that were undertaken or completed in 2018-19.

  Changes to outcome-based management framework

From 1 July 2018 the Australian Maritime Safety Authority assumed responsibility for the delivery of national system related services in WA including those related to the operation, manning and survey of domestic commercial vessels. As a result, DoT received approval to remove the following Key Performance Indicators from its Outcome Based Management Framework from 2018-19:

  • Rate of reported incidents (accidents) on the water per 100 commercial vessels surveyed; and
  • Average survey cost per commercial vessel.

Following the introduction of Stage 1 of the on-demand transport reform in April 2019, DoT received approval to make the following changes to its Outcome Based Management Framework from 2019-20:

  • Discontinue the effectiveness Key Performance Indicator “Percentage by which, the waiting time standard, for metropolitan area taxis, is met” and replace with a new effectiveness indicator – “Percentage of multi-purpose taxi journeys carrying passengers in wheelchairs which meet the waiting time standard”; and
  • Discontinue the efficiency Key Performance Indicator “Cost of Regulation per Taxi Plate Administered” and replace with a new efficiency indicator – “Cost per On-demand Transport Authorisation”.


Transport Annual Report

Page last updated: Fri Oct 25 2019 12:17:45 PM