Welcome to DoTBot, an AI chatbot that the Department of Transport (DoT) is trialling.

DoTBot is designed to answer your questions and help you find information on our website.

Its answers are not legal advice or substitutes for professional advice.

By opening the chatbot you are agreeing to these terms:

  1. DoT cannot guarantee that the information provided by the AI chatbot is error free, complete, and appropriate for your purposes.

  2. You will verify any responses it provides before relying on it.

  3. DoT accepts no liability for any loss, damage or injury resulting from any person's use of the chatbot or reliance on its information.

  4. The chatbot may collect personal information for improving the user experience (see DoT's Privacy Policy). Please avoid sharing Personally Identifiable Information when using this chatbot.

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PTSS mobile app

Find out about the Passenger Transport Subsidy Scheme (PTSS) mobile app.

The Passenger Transport Subsidy Scheme (PTSS) mobile app is provided by the Department of Transport (DoT) to facilitate the recording of PTSS journey details by taxi drivers.

Download the PTSS mobile app

The PTSS mobile app is available for Android and iOS devices. Search "PTSS" in your app store, or use the links below to download.

Privacy information

  1. You acknowledge that information about you, the on-demand booking service(s) you receive bookings from, and vehicles used for trips, including information provided to us when installing and registering to use the App and the data you enter will be held by the State.
  2. Personal information is collected by us for the purpose of providing the App as a method of submitting PTSS Trips for payment of subsidies and co-payments under the Regulations.
  3. You acknowledge that we are not obliged to use personal information provided by you via the App to update other systems or databases operated by us.  
  4. All personal information collected via the App may be disclosed to relevant third parties including law enforcement agencies, interstate authorities that administer an equivalent passenger transport subsidy scheme, or to other persons for road safety purposes. The State will not disclose your personal information to any other third party without your consent unless required to or authorised by law.
  5. We reserve the right to use any information you provide via the App for the purpose of ensuring and investigating your compliance with road safety laws and other legislation.
  6. Personal information will be securely stored by us including through cloud service providers in Australia who will encrypt, save and store your personal information in their systems.
  7. By agreeing to these Terms, you consent to the State’s use of your personal information for the purposes of supplying the App.

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 PTSS app terms and conditions

Find out about the terms and conditions of the PTSS app.

 How to use the app

Find out how to use our Passenger Transport Subsidy Scheme (PTSS) mobile app.
Page last updated: Thu Mar 6 2025 12:09:06 PM