COVID-19: Updates on Department of Transport services

Contacting DoT

Keep up to date with how some of our services have changed during COVID-19.

Call Centre availability and extended hours

Our call centre is now available for extended hours from 7am to 6pm Monday to Friday so we can provide additional support and flexibility for you and our dedicated frontline staff.

We are experiencing our highest call volumes on record and our staff are doing their best to continue providing you with the best service possible. Thank you for your continued patience.

 

Attending a DoT Centre

We ask that you only come to a centre for urgent tasks and transactions that you are unable to complete online. Our online portal, DoTDirect, allows you to complete payments and other transactions without the need to leave your home.

If you do need to come into a centre, we are taking actions to protect you and our staff from the risk posed by COVID-19. This includes:

  • Contactless payment.
  • Daily cleaning of our centres.

In addition to practising good hygiene, we ask that you do not visit our centres if you are showing any symptoms of illness.

If you're not sure whether you can complete what you need online, give us a call on 13 11 56. Please understand that our call centre is currently experiencing high demand. We appreciate your patience during this time.

You can also stay up to date by visiting the WA State Government's COVID-19 information hub.

 

Attending a regional agent

Some of our agents are considering the range of services that they provide. Before attending an agent we suggest you contact them to ensure they are still operating. Search our contacts to find your local agent.

Transactions can be completed online with DoTDirect. If you need further assistance, please call 13 11 56.

 

Translating and interpreting

Translation and interpreter services are available for DoT customers.For further information about COVID in languages other than English, visit COVID-19 coronavirus: Advice in other languages.

 

Page last updated: Thu Apr 23 2020 2:39:44 PM